I had the same problem. I live alone and I only cleaned the chairs with warm water and a sponge.
I purchased the black folio chairs for $219.00 about 7 years ago. The cahirs are now $259.00 and they told me they would replace the chairs at the same price with a 10 % user fee. They also told me I had to pay $613.00 to replace the chairs that had a defect to begin with. Somehow this does not seem right.
I want to get as many people together as possible and go to corporate. Why should I pay for a chair that was defective?
Product or Service Mentioned: Crate And Barrel Chair.
Reason of review: Bad quality.
Monetary Loss: $900.
Preferred solution: Let the company propose a solution.