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I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
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Anonymous
Mac164

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23. On Friday 4/20 received call at 7:45PM saying it was confirmed for d...

1.6
I didn't like
  • Bad customer service
#1156702
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I ordered a Pro Audio addon C5 Wifi speaker from Create and Barrel on Black Friday 2017 because of discount and free standard shipping of 3-7 business days. Received a confirmation email that it was being prepared for shipping within minutes. Called after 5 business...
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1.6
I liked
  • Discount offered
I didn't like
  • Affect on my time
  • Long delays
  • Incorrect information
#1149191
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Crate And Barrel - Delivery charges and delays

Not my fault ottoman is back ordered. They still want to charge a separate fee to drive a footstool out by truck when the turtles are done making the footstool. Ridiculous delays, long waits on hold, non functioning phone trees, etc etc.
2.3
Details
Advertised vs Delivered
Customer service
Price Affordability
Reliability
Staff
Style and Design
Value for money
#1148846
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Crate And Barrel in Pittsburgh, Pennsylvania - Return

Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1146852
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I attempted to rate Crate and Barrel's Dryden Apartment sofa on their website with a 2-star review, however my review wasn't published because of the bogus excuse "contains shipping complaints," when not a single word in my entire review mentioned anything about...
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1.6
#1117983
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Placed an oder online from a registry as a gift. Used their own form to email a question. 3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive? Issues were not important enough...
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#1109046
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Purchased 8 Folio Chocolate Leather Chairs in 2009. The brown color began melting in 2014. Actually blamed my grandson for climbing on the first one. Took it back and had to pay more for a replacement. Thought is was our fault. Now 3 more chairs are melting away,...
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#1062161
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see my post from oct 2016. I went to CB store and brought 2 dining chairs in. They told me, sorry but it's been too long so no returns. I told them I havent used them for over 2 years since they are so ugly now. After gently discussing for 30+ minutes they will allow...
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#1051758
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wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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2.6
I liked
  • Product design salespeople at store
I didn't like
  • Store misrepresented chairs as real leather but they are bonded
#1034466
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Short Review on February 09, 2017

Dear sir /mam My self rakesh I was working with your vendor Monsoon impex pvt Ltd. Gurgaon India. But on 21th Jan 2017 they put me out from company and not give me my all dues. I requested you please help me for clearing my dues. They are not good person. And not following the rule of government. With Regards Rakesh Kumar
1.0
Details
Customer service
#1005196
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