Show reviews that mention
customer service service customer chairs order crate barrel store delivery furniture leather
Filter review
1.0
Details
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
View full review
ID
#1210585 Review #1210585 is a subjective opinion of poster.
Location
Manhasset, New York
Service
Crate And Barrel Pick Up Service
Reason of review
Order processing issue
Horrible Horrible Customer service. Spoke to Jackie & Roxanne from customer service. She had me on the phone for 33 minutes. Not only was she informative but very RUDE. Didn't even price match. Plus, both SKU's were EXACTLY the SAME. Went back and forth and she kept...
View full review
ID
#1169321 Review #1169321 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Poor customer service
My on-line order did not arrive. I called customer service (Stephanie) said I DID receive it, but she would trace. Nothing happened. I called back - got another rep who said UPS heard broken glass sounds from the package and returned it to C & B. She also said...
View full review
ID
#1161177 Review #1161177 is a subjective opinion of poster.
Service
Ups Delivery Service
Reason of review
Poor customer service
1.7
Details
I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
View full review
2 comments
Anonymous
#1467321

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23.

On Friday 4/20 received call at 7:45PM saying it was confirmed for delivery on Monday 4/23. My husband and I spent a lot of time moving things around so it would fit in room. Was called next day 4/21 at 1:45PM to say it was actually on backorder, not being delivered and NOT in the warehouse. I have already been charged FULL amount and was told item was IN stock a month ago.

No idea when I will receive item that I was told WAS in their warehouse and they have $1,600 of my money. This is misrepresentation and violates their own deposit rule to not charge full amount until item in stock. Someone else warned me not to buy from here due to bad experience.

Not sure if I have any recourse at this time. Any suggestions?

View more comments
ID
#1156702 Review #1156702 is a subjective opinion of poster.
Location
Skokie, Illinois
Cons
  • Bad customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Crate And Barrel - Holiday Shopping Fiasco 2017

1.5
Details
I ordered a Pro Audio addon C5 Wifi speaker from Create and Barrel on Black Friday 2017 because of discount and free standard shipping of 3-7 business days. Received a confirmation email that it was being prepared for shipping within minutes. Called after 5 business days when I did not receive a shipping notice. Told to call back after 10 business days. Called back at 10 business days, I was told delays due to unprecedented order volume over holidays. Told to call back in a few days if nothing changed. Called back 3 business days later, was told the item is drop shipped directly from the vendor, the vendor changed warehouses and it caused a delay, and that the item arrived in a pallet from the vendor and to call back Friday, 16 business days from the order date, if no shipment tracking information has been received. Contacted C&B via chat on the Friday morning and was told variations of the first two excuses. I said that is not good enough at this point, I requested the rep follow-up on the order and change shipping to expedited at their expense and to contact me when completed, today. No answer by 3PM, called again and found out drop shipping is handled by an entirely different department and she can only email them, and will call me back when she receives a response from them. The entire experience is a customer service fiasco without anyone knowing what they are doing. My experience with drop shipping anything has never been this poor, and C&B only compounds the issue with poorly trained customer service people who do not understand their business and how their operations work. That a relatively small item is still unshipped after 16 days, it is no wonder Amazon is killing brick and mortar based businesses like C&B.
View full review
ID
#1149191 Review #1149191 is a subjective opinion of poster.
Pros
  • Discount offered
Cons
  • Regret decision
  • Poor customer service
  • Long delays
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered

Crate And Barrel - Delivery charges and delays

2.2
Details
Not my fault ottoman is back ordered. They still want to charge a separate fee to drive a footstool out by truck when the turtles are done making the footstool. Ridiculous delays, long waits on hold, non functioning phone trees, etc etc.
View full review
ID
#1148846 Review #1148846 is a subjective opinion of poster.

Crate And Barrel - Return

3.6
Details
Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
View full review
ID
#1146852 Review #1146852 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Crate And Barrel Customer Care
Reason of review
Order processing issue
1.6
Details
I attempted to rate Crate and Barrel's Dryden Apartment sofa on their website with a 2-star review, however my review wasn't published because of the bogus excuse "contains shipping complaints," when not a single word in my entire review mentioned anything about...
View full review
ID
#1117983 Review #1117983 is a subjective opinion of poster.
Location
Seattle, Washington
Product
Crate And Barrel Dryden Fabric Sofa
Reason of review
Damaged or defective
Preferred solution
Price reduction

Crate And Barrel - Customer service by email non existent

Placed an oder online from a registry as a gift. Used their own form to email a question. 3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive? Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available. I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.
View full review
ID
#1109046 Review #1109046 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Reason of review
Poor customer service
Preferred solution
I want emails responded to
Purchased 8 Folio Chocolate Leather Chairs in 2009. The brown color began melting in 2014. Actually blamed my grandson for climbing on the first one. Took it back and had to pay more for a replacement. Thought is was our fault. Now 3 more chairs are melting away,...
View full review
ID
#1062161 Review #1062161 is a subjective opinion of poster.
Location
Tigard, Oregon
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$2251
Preferred solution
Replacement with 8 folio real chocolate leather chairs

Update by user Oct 24, 2017

Hello fellow consumers, Took the 6 chairs and 5 barstools into San Diego store on May 25, 2016. They gave me store credit 329$ for each barstool, 69.97$ for each chair for a total of 2224$ store credit. I'm somewhat satisfied but wanted even exchange due to false...

View full review
ID
#1051758 Review #1051758 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
2.6
Details
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
View full review
3 comments
Anonymous
#1784951

Same situation for 6 chairs with little use. I was offered 30% credit to return the chairs which is NOT acceptable.

The backs are still looking ok for now so I am trying to come up with a solution for the seats. I found a kiwi green fabric that is an exact color match of the folio chairs. Wish me luck.

I waited two years to buy those green kiwi chairs. What is their explanation for this happening?

View more comments
ID
#1034466 Review #1034466 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Crate And Barrel Folio Dining Chair
Pros
  • Product design salespeople at store
Cons
  • Store misrepresented chairs as real leather but they are bonded
Reason of review
Bad quality
Loss
$1400
Preferred solution
store credit in the full amount i originally paid for these fake leather chairs

Short Review on February 09, 2017

1.0
Details
Dear sir /mam My self rakesh I was working with your vendor Monsoon impex pvt Ltd. Gurgaon India. But on 21th Jan 2017 they put me out from company and not give me my all dues. I requested you please help me for clearing my dues. They are not good person. And not following the rule of government. With Regards Rakesh Kumar
View full review
ID
#1005196 Review #1005196 is a subjective opinion of poster.
Reason of review
Problems with payment
1.3
Details
Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
View full review
ID
#955178 Review #955178 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Crate And Barrel Entertainment Center
Pros
  • Jessica
Cons
  • Management
  • Quality
  • Assistance
Reason of review
Damaged or defective
Loss
$3150
Preferred solution
Full refund
1.8
Details
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
i concur, worst chairs ever. we have 6 dining chairs and 5 barstools. cant even give them away. the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart. Leather restorer wont take my $, not worth...
View full review
7 comments
Anonymous
#1822797

I purchased 8 folio chairs for my dining room, The dining room that is used twice a year. Minimal use and all the chairs are ruined because the "leather" coating shreds off.

What was once bone/ivory colored chairs are now destroyed with black marks coming through. Any material or clothing will wear off the finish.

I'm incredibly disappointed by the lack of help from Crate and Barrel. They told me to buy a leather repair kit that did not work.

View more comments
ID
#930547 Review #930547 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality