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Horrible Horrible Customer service. Spoke to Jackie & Roxanne from customer service. She had me on the phone for 33 minutes. Not only was she informative but very RUDE. Didn't even price match. Plus, both SKU's were EXACTLY the SAME. Went back and forth and she kept...
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#1169321
My on-line order did not arrive. I called customer service (Stephanie) said I DID receive it, but she would trace. Nothing happened. I called back - got another rep who said UPS heard broken glass sounds from the package and returned it to C & B. She also said...
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#1161177
I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
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Anonymous
Mac164

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23. On Friday 4/20 received call at 7:45PM saying it was confirmed for d...

1.6
I didn't like
  • Bad customer service
#1156702

Crate And Barrel - Holiday Shopping Fiasco 2017

I ordered a Pro Audio addon C5 Wifi speaker from Create and Barrel on Black Friday 2017 because of discount and free standard shipping of 3-7 business days. Received a confirmation email that it was being prepared for shipping within minutes. Called after 5 business days when I did not receive a shipping notice. Told to call back after 10 business days. Called back at 10 business days, I was told delays due to unprecedented order volume over holidays. Told to call back in a few days if nothing changed. Called back 3 business days later, was told the item is drop shipped directly from the vendor, the vendor changed warehouses and it caused a delay, and that the item arrived in a pallet from the vendor and to call back Friday, 16 business days from the order date, if no shipment tracking information has been received. Contacted C&B via chat on the Friday morning and was told variations of the first two excuses. I said that is not good enough at this point, I requested the rep follow-up on the order and change shipping to expedited at their expense and to contact me when completed, today. No answer by 3PM, called again and found out drop shipping is handled by an entirely different department and she can only email them, and will call me back when she receives a response from them. The entire experience is a customer service fiasco without anyone knowing what they are doing. My experience with drop shipping anything has never been this poor, and C&B only compounds the issue with poorly trained customer service people who do not understand their business and how their operations work. That a relatively small item is still unshipped after 16 days, it is no wonder Amazon is killing brick and mortar based businesses like C&B.
1.6
Details
Customer service
Delivery Service
Reliability
Staff
Website
I liked
  • Discount offered
I didn't like
  • Regret decision
  • Incorrect information
  • Poor customer service
#1149191
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Crate And Barrel - Delivery charges and delays

Not my fault ottoman is back ordered. They still want to charge a separate fee to drive a footstool out by truck when the turtles are done making the footstool. Ridiculous delays, long waits on hold, non functioning phone trees, etc etc.
2.3
Details
Advertised vs Delivered
Customer service
Price Affordability
Reliability
Staff
Style and Design
Value for money
#1148846
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Crate And Barrel in Pittsburgh, Pennsylvania - Return

Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1146852
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I attempted to rate Crate and Barrel's Dryden Apartment sofa on their website with a 2-star review, however my review wasn't published because of the bogus excuse "contains shipping complaints," when not a single word in my entire review mentioned anything about...
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1.6
#1117983

Crate And Barrel - Customer service by email non existent

Placed an oder online from a registry as a gift. Used their own form to email a question. 3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive? Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available. I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.
#1109046
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Purchased 8 Folio Chocolate Leather Chairs in 2009. The brown color began melting in 2014. Actually blamed my grandson for climbing on the first one. Took it back and had to pay more for a replacement. Thought is was our fault. Now 3 more chairs are melting away,...
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#1062161
see my post from oct 2016. I went to CB store and brought 2 dining chairs in. They told me, sorry but it's been too long so no returns. I told them I havent used them for over 2 years since they are so ugly now. After gently discussing for 30+ minutes they will allow...
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#1051758