Crate and Barrel
Reviews and Complaints
Lost order?
Ordered cutting board. Credit card has been charged.
No delivery information from you. So where is it?
Preferred solution: Deliver product or service ordered
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Verified Reviewer |
Evans, Georgia
Order 2 sofas in Feb. one just came in July and they told me now there are no more in stock.
Waited 5 months on 1/2 order to arrive and then told the 2nd sofa could not come. Will never order from them again. Fortunately they let me return the 1 sofa since I needed two.
Preferred solution: Full refund
User's recommendation: Don’t order from them
Grants Pass, Oregon
Waiting too long for delivery
Delivery of dresser and nightstands
Ordered first of December
Has not happened
Have no where to put my clothes
Preferred solution: Deliver product or service ordered
Nampa, Idaho
I placed my order online 3 weeks ago. Was charged immediately. Never recieved order confirmation or any info about my order. Calling them 3 days in a row just to listen to music for hours!
Never received my order. Impossible to contact them, customer service just doesn't exist!! Should have read reviews before ordering...
User's recommendation: Avoid them at any cost!
Westport, Connecticut
10 percent offer code
They kept me on hold for 30 mins and kept advising me to chat online, so I initiated a chat. They said they were having trouble with their codes and to go ahead and place the order and get an order number.
Sam would then manually input the code. I tried to check out, but their checkout froze two times. I texted Sam back, but he had disconnected!!
Very frustrating!
Now I will have to drive to Westport CT to personally make the order. My Pottery Barn, West Elm, and Burrows orders went so smoothly!
Montreal, Quebec
Incompetent staff
Disconnected accidentally and never called back. Also, wont allow clients with drinks to walk inside store. Crazy times.
Coffee maker not working
May have European model. Need to talk to someone!!
Christmas present we are not happy using. Do other models exist?
Preferred solution: Let the company propose a solution
Southbridge, Massachusetts
Missing items that I paid for.
I ordered 3 dining chairs at $300 apiece 6 weeks ago. They were IN STOCK ITEMS.
These chairs shipped with a delivery date oof weds dec 22nd. They never arrived and I waited 45 minutesON HOLD with their customer service they have no idea where my chairs are.
This is only one problem Ive had with them this year. I am DONE with Crate and Barrel.
User's recommendation: Shop at POTTERY BARN!
Norwalk, Connecticut
Walls marred by furniture delivery people
I had a bed delivered by Crate and Barrel delivery people, and one bed taken away. There was so much damage done to my walls that I have to get the whole entryway stairway repainted.
The last time I had this done the cost was $3,000.
I reported the problem to C and B and they said they started the claims process. That was six weeks ago and I have not heard from them again.
It is not right that I should have to have my walls re-done because of sloppy work done by C and B delivery people.
Preferred solution: Money to get walls repainted.
Palm Harbor, Florida
Non delivery of promised items
Order a product online; received an email confirming delivery date and time.
AND WAITED>;;;;;;;;;;;;;;;;;;;;;;;;;;;>>>>. No SHOW
Contacted customer service by phone and text
Kept getting transferred to NOBODY
Waterford Township, Michigan
Previous order
Cant find previous email u sent re: delayed order.
Why cant someone just answer the phone?
Seriously not enough words?
Ordere was delayed since last nov. Finally u said not available when I checked but u were sending me something but cant find info
Please just answer the phone!
Way to complicated to contact U!
I suppose that is the point!!
Terrible customer service.
I texted about an item that was delivered today. It was the wrong item.
No response. So I started an online chat and to continue you want me to pay. No.
I didn't make the mistake. And of course calling is taking forever.
- Horrible customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Think twice about ordering online
Walton-On-Thames, England
Lakin Teak Extendable Dining Table
I live just outside London in the UK. I am thinking of purchasing the Lakin Teak dining table which has a product code SKU 462029.
Could this be shipped to the UK by you, and how much would the shipping cost in addition to the price of the table? How long approximately does delivery take?
Thank you.
Peter Hutchinson
+44 (0)771* ***619
Just to talk with a live person please
Just want help with my order , it would be nice to call your store and get a live person instead of a recording.
Preferred solution: Let the company propose a solution
New York, New York
Terrible experience with Crate and Barrel
I echo all the complaints about the Folio chairs and the terrible Crate and Barrel "customer service" (disservice is more like it). When the pandemic hit and I was spending so much more time at home, I suddenly noticed that my dining chairs had huge ugly bare spots where the material had peeled away, and many other spots that were cracking.
I was ashamed to have them in my house, and actually grateful that during Covid we weren't hosting guests who would see this horror show.
After reading so many similar complaints about these chairs online, I believed Crate and Barrel would take responsibility for this known defect in their expensive product. Wrong!
In a nutshell, they insulted me by saying it was normal "wear and tear." In a followup email, they had the nerve to state: "The average lifespan of any of our furniture pieces is 7 years," and offer me 15% off a new purchase. And finally, when I tried to post a negative review of the Folio chairs on the Crate and Barrel website, it was rejected!
Well I reject Crate and Barrel!
User's recommendation: Don't invest good money in Crate and Barrel furniture if you want something that lasts
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This is a very heavy table. It was delivered to me wrapped solely in thin bubble wrap which of course was torn. There were several dings and scratches.