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Horrible Horrible Customer service. Spoke to Jackie & Roxanne from customer service. She had me on the phone for 33 minutes. Not only was she informative but very RUDE. Didn't even price match. Plus, both SKU's were EXACTLY the SAME. Went back and forth and she kept...
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Author
Reason of review
Poor customer service
Review #1169321 is a subjective opinion of poster.
0 comments
My on-line order did not arrive. I called customer service (Stephanie) said I DID receive it, but she would trace. Nothing happened. I called back - got another rep who said UPS heard broken glass sounds from the package and returned it to C & B. She also said...
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Author
Reason of review
Poor customer service
Review #1161177 is a subjective opinion of poster.
1 comment
1.6
Details
I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
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Anonymous
#1467321

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23. On Friday 4/20 received call at 7:45PM saying it was confirmed for d...

Author
Location
Skokie, Illinois
Cons
  • Bad customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Order Delay
Review #1156702 is a subjective opinion of poster.
0 comments

Crate And Barrel - Holiday Shopping Fiasco 2017

1.6
Details
I ordered a Pro Audio addon C5 Wifi speaker from Create and Barrel on Black Friday 2017 because of discount and free standard shipping of 3-7 business days. Received a confirmation email that it was being prepared for shipping within minutes. Called after 5 business days when I did not receive a shipping notice. Told to call back after 10 business days. Called back at 10 business days, I was told delays due to unprecedented order volume over holidays. Told to call back in a few days if nothing changed. Called back 3 business days later, was told the item is drop shipped directly from the vendor, the vendor changed warehouses and it caused a delay, and that the item arrived in a pallet from the vendor and to call back Friday, 16 business days from the order date, if no shipment tracking information has been received. Contacted C&B via chat on the Friday morning and was told variations of the first two excuses. I said that is not good enough at this point, I requested the rep follow-up on the order and change shipping to expedited at their expense and to contact me when completed, today. No answer by 3PM, called again and found out drop shipping is handled by an entirely different department and she can only email them, and will call me back when she receives a response from them. The entire experience is a customer service fiasco without anyone knowing what they are doing. My experience with drop shipping anything has never been this poor, and C&B only compounds the issue with poorly trained customer service people who do not understand their business and how their operations work. That a relatively small item is still unshipped after 16 days, it is no wonder Amazon is killing brick and mortar based businesses like C&B.
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Author
Pros
  • Discount offered
Cons
  • Regret decision
  • Long delays
  • Incorrect information
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Review #1149191 is a subjective opinion of poster.
0 comments

Crate And Barrel - Delivery charges and delays

2.3
Details
Not my fault ottoman is back ordered. They still want to charge a separate fee to drive a footstool out by truck when the turtles are done making the footstool. Ridiculous delays, long waits on hold, non functioning phone trees, etc etc.
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Review #1148846 is a subjective opinion of poster.
0 comments

Crate And Barrel in Pittsburgh, Pennsylvania - Return

3.5
Details
Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
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Location
Pittsburgh, Pennsylvania
Reason of review
Order processing issue
Review #1146852 is a subjective opinion of poster.
0 comments
1.6
Details
I attempted to rate Crate and Barrel's Dryden Apartment sofa on their website with a 2-star review, however my review wasn't published because of the bogus excuse "contains shipping complaints," when not a single word in my entire review mentioned anything about...
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Author
Location
Seattle, Washington
Reason of review
Damaged or defective
Preferred solution
Price reduction
Review #1117983 is a subjective opinion of poster.
0 comments

Crate And Barrel - Customer service by email non existent

Placed an oder online from a registry as a gift. Used their own form to email a question. 3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive? Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available. I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.
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Author
Reason of review
Poor customer service
Preferred solution
I want emails responded to
Review #1109046 is a subjective opinion of poster.
0 comments
Purchased 8 Folio Chocolate Leather Chairs in 2009. The brown color began melting in 2014. Actually blamed my grandson for climbing on the first one. Took it back and had to pay more for a replacement. Thought is was our fault. Now 3 more chairs are melting away,...
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Author
Location
Tigard, Oregon
Reason of review
Bad quality
Loss
$2251
Preferred solution
Replacement with 8 folio real chocolate leather chairs
Review #1062161 is a subjective opinion of poster.
0 comments
see my post from oct 2016. I went to CB store and brought 2 dining chairs in. They told me, sorry but it's been too long so no returns. I told them I havent used them for over 2 years since they are so ugly now. After gently discussing for 30+ minutes they will allow...
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Author
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
Review #1051758 is a subjective opinion of poster.