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3.7
Details

Update by user Jan 06, 2019

manager tracked the order and chairs are in.

Update by user Jan 06, 2019

Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...

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1 comment
Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Resolved
ID
#1442184 Review #1442184 is a subjective opinion of poster.
Location
Lone Tree, Colorado
Service
Crate And Barrel Shipping Service
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Salespeople act annoyed when i call to follow up on order
  • Never received chair and customer service is horrid
  • Cant tell us when our chairs will be in
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered

Crate And Barrel - Return

3.6
Details
Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
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ID
#1146852 Review #1146852 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Crate And Barrel Customer Care
Reason of review
Order processing issue
4.3
Details
I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two years. The description was the same as those I purchased in the Bridgewater NJ store, so I purchased them online. Unfortunately, when they arrived there...
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ID
#847711 Review #847711 is a subjective opinion of poster.
Location
Iselin, New Jersey
Service
Crate And Barrel Customer Care
Reason of review
Good customer service

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