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2.5
Details
Crate And Barrel - Beware
The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning...
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ID
#1772878 Review #1772878 is a subjective opinion of poster.
Location
El Dorado Hills, California

Crate And Barrel - Refuse a delivery if parts are missing!

3.0
Details
I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered the bed and all of the necessary hardware to put it together was missing! It could not be setup...they turnaround and tell my son they will order it and have it sent to his house, but will not be able to return for about a month to put it together. Terrible service, we now have to hire someone on the outside to put it together. Never again will I buy anything from Crate and Barrel.
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ID
#1741283 Review #1741283 is a subjective opinion of poster.
Location
Boynton Beach, Florida

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Crate And Barrel - Don’t buy these

2.5
Details
Crate And Barrel - Don’t buy these
Crate And Barrel - Don’t buy these
Crate And Barrel - Don’t buy these
I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining room, so literally used once or twice a year, if that. We purchased special leather cleaners specifically for the chair as well. Now the chairs are sticky and have bluish stains from sitting on them with jeans. I also stepped on one to reach up for decorating the house and the leather peeled off on my bare feet. We sat a skeleton for Halloween decoration the other day and the paint came off again. I’m really sad to see these chairs deteriorate so bad and they were not even being used much. Would love to know if there is a way to fix the problem without having to throw them away.
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ID
#1702701 Review #1702701 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Pros
  • Sleek and modern style
Cons
  • Leather is peeling off like paint and cracking all over chair
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution

Crate And Barrel - Poor phone service.,on line inquiry

2.5
Details
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
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ID
#1527034 Review #1527034 is a subjective opinion of poster.
Reason of review
Poor customer service
2.6
Details
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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3 comments
Anonymous
#1784951

Same situation for 6 chairs with little use. I was offered 30% credit to return the chairs which is NOT acceptable.

The backs are still looking ok for now so I am trying to come up with a solution for the seats. I found a kiwi green fabric that is an exact color match of the folio chairs. Wish me luck.

I waited two years to buy those green kiwi chairs. What is their explanation for this happening?

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ID
#1034466 Review #1034466 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Crate And Barrel Folio Dining Chair
Pros
  • Product design salespeople at store
Cons
  • Store misrepresented chairs as real leather but they are bonded
Reason of review
Bad quality
Loss
$1400
Preferred solution
store credit in the full amount i originally paid for these fake leather chairs

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Crate And Barrel - TIRED OF HOLDING - HORRIBLE SERVICE

3.1
Details
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order I receive multiple emails requesting that I call. What I ordered isn't available - what I ordered is now back ordered - they need more information - something. And so far, every order has had delivery issues. On one order I paid the $99.00 to have the product delivered and setup and it was FedExed to my doorstep. Then when I call I'm on hold for 20-40 minutes - OR I leave a message for somebody to call back and they do - of course, sense I do work for a living, when somebody calls me I am on the phone or in the middle of doing something else productive. Crate and Barrel chooses to cut corners and don't hire enough staff to handle customer calls efficiently and don't care whether their customers are inconvenienced. I must be insane to keep placing orders with Crate and Barrel and expect something different. Hmm I'm not insane, so I think I'll just stop.
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ID
#880540 Review #880540 is a subjective opinion of poster.
Location
Wilmette, Illinois
Service
Crate And Barrel Shipping Service
Pros
  • Products
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
2.8
Details
Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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ID
#844593 Review #844593 is a subjective opinion of poster.
Location
Iselin, New Jersey
Product
Crate And Barrel Sonata Dining Chair
Reason of review
Not as described/ advertised

Crate and Barrel can't fulfill orders

3.4
Details
I Ordered a nice Christmas gift in November of 2014. Got an email saying it was on back-order until late January. In late January it gets pushed to late March. Customer service can do nothing and doesn't care. I've tried multiple avenues including social media, and they still refuse to work with me or provide a reasonable expectation. This has only happened on the Christmas sale item. It seems as though Crate and Barrel uses steeply discounted items to draw in consumer and then purposefully short orders them until the consumers cancel their orders. Their hopes are that consumers will make additional non-sale orders at the same time. Crate and Barrel has no interest in fulfilling sale orders.
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ID
#586941 Review #586941 is a subjective opinion of poster.
Location
Greenville, South Carolina
Cons
  • I am not happy
Reason of review
Order processing issue

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