Crate And Barrel Reviews and Complaints
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4
ISSUES RESOLVED
67
TOTAL REVIEWS
$27K
CLAIMED LOSSES
$1.3K
AVG LOSS
17.3K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Regret decision
Pros
- Sofa in store
- Sofa before it frayed
- Products
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(5 of 67 reviews match)
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Crate And Barrel - Poor phone service.,on line inquiry
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
Review
Reason of review
Poor customer service
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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Review
Pros
- Product design salespeople at store
Cons
- Store misrepresented chairs as real leather but they are bonded
Reason of review
Bad quality
Loss
$1400
Preferred solution
store credit in the full amount i originally paid for these fake leather chairs
Tags
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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Review
Pros
- Products
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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Review
Reason of review
Not as described/ advertised
Crate and Barrel can't fulfill orders
I Ordered a nice Christmas gift in November of 2014. Got an email saying it was on back-order until late January. In late January it gets pushed to late March. Customer service can do nothing and doesn't care. I've tried multiple avenues including social media, and they still refuse to work with me or provide a reasonable expectation. This has only happened on the Christmas sale item. It seems as though Crate and Barrel uses steeply discounted items to draw in consumer and then purposefully short orders them until the consumers cancel their orders. Their hopes are that consumers will make additional non-sale orders at the same time. Crate and Barrel has no interest in fulfilling sale orders.
Review
Cons
- I am not happy
Reason of review
Order processing issue
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I also bought 6 "leather" chairs and 2 stools from C&B about 9 years ago and was going to sell them as leather until I discovered they are indeed bonded leather. I am so disappointed that they were sold to me as leather. I will not purchase anything in the future from this store.