Rating: 1 Star Clear all filters (19 of 67 reviews match)
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Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling

1.3
Details
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
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Review
#1674214 Review #1674214 is a subjective opinion of poster.
Cons
  • Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Tags
  • Not Real Leather
Resolved

Resolved: Crate And Barrel in Silver Spring, Maryland - Lowe Dining Chairs are Peeling

1.2
Details
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
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Review
#1674207 Review #1674207 is a subjective opinion of poster.

Crate And Barrel - Six Tan leather all developed black cracks

1.0
Details
Crate And Barrel - Six Tan leather all developed black cracks
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
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Review
#1601336 Review #1601336 is a subjective opinion of poster.
Cons
  • Regret decision
  • Horrible customer service
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Folio Chair
Resolved

Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!

1.1
Details
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
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Review
#1509347 Review #1509347 is a subjective opinion of poster.
1.0
Details

Update by user Jan 13

I would say that no the complaint was not rectified to my satisfaction. I ultimately demanded a full refurn based on the deceptive nature of their order and shipping practices.

Promising delivery then no delivery multiple times. i wrote a complaint to their customer...

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1 comment
Anonymous
#1612813

Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat.

We're all lucky enough and work hard enough to have everything we want or need and have decided against feeding into the commercial mayhem (feeding or being consumed by ?) . No more problems.

Review
#1423527 Review #1423527 is a subjective opinion of poster.
Cons
  • Deceptive business practices or poor management
Reason of review
Order processing issue
Loss
$70
Preferred solution
Let the company propose a solution
Tags
  • Unhappy Christmas Shopper
1.2
Details

Update by user Jul 27, 2018

Still trying to get refund from CB2 for the chair, ordered months ago, that I never received

Original review posted by user Jul 26, 2018

Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly,...
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Review
#1313923 Review #1313923 is a subjective opinion of poster.
Pros
  • I liked the chair i ordered but never received
Cons
  • Never received chair and customer service is horrid
Reason of review
Problem with delivery
1.0
Details
Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Review
#1284820 Review #1284820 is a subjective opinion of poster.
1.4
Details
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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Review
#1269270 Review #1269270 is a subjective opinion of poster.
Reason of review
Order processing issue

Crate And Barrel - Poor Customer service / phone system

1.0
Details
Spent over 2.5 hours trying to order a simple item. Was left in queu for over a 30 min period 2x. Then left my phone number 2x. Tried the chat feature, but the rep couldn’t help me or answer my question. Time to shop at PB or RH!
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Review
#1224299 Review #1224299 is a subjective opinion of poster.
Reason of review
Order processing issue

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts
1.0
Details
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
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Review
#1210585 Review #1210585 is a subjective opinion of poster.
Reason of review
Order processing issue