Crate And Barrel Reviews and Complaints
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4
ISSUES RESOLVED
67
TOTAL REVIEWS
$27K
CLAIMED LOSSES
$1.3K
AVG LOSS
17.3K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Regret decision
Pros
- Sofa in store
- Sofa before it frayed
- Products
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(19 of 67 reviews match)
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Resolved
Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
Review
Product
Cons
- Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Tags
Resolved
Resolved: Crate And Barrel in Silver Spring, Maryland - Lowe Dining Chairs are Peeling
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
Review
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
Review
Cons
- Regret decision
- Horrible customer service
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
Resolved
Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Review
Update by user Jan 13
I would say that no the complaint was not rectified to my satisfaction. I ultimately demanded a full refurn based on the deceptive nature of their order and shipping practices.
Promising delivery then no delivery multiple times. i wrote a complaint to their customer...
Review
Cons
- Deceptive business practices or poor management
Reason of review
Order processing issue
Loss
$70
Preferred solution
Let the company propose a solution
Tags
Update by user Jul 27, 2018
Still trying to get refund from CB2 for the chair, ordered months ago, that I never received
Original review posted by user Jul 26, 2018
Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly,...Review
Pros
- I liked the chair i ordered but never received
Cons
- Never received chair and customer service is horrid
Reason of review
Problem with delivery
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Review
Service
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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Review
Reason of review
Order processing issue
Crate And Barrel - Poor Customer service / phone system
Spent over 2.5 hours trying to order a simple item. Was left in queu for over a 30 min period 2x. Then left my phone number 2x. Tried the chat feature, but the rep couldn’t help me or answer my question. Time to shop at PB or RH!
Review
Reason of review
Order processing issue
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
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Review
Service
Reason of review
Order processing issue
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Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat.
We're all lucky enough and work hard enough to have everything we want or need and have decided against feeding into the commercial mayhem (feeding or being consumed by ?) . No more problems.