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Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling

1.3
Details
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
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Resolved
ID
#1674214 Review #1674214 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Cons
  • Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund

Resolved: Crate And Barrel - Lowe Dining Chairs are Peeling

1.2
Details
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
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Resolved
ID
#1674207 Review #1674207 is a subjective opinion of poster.
Location
Silver Spring, Maryland

Crate And Barrel - Six Tan leather all developed black cracks

1.0
Details
Crate And Barrel - Six Tan leather all developed black cracks
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
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ID
#1601336 Review #1601336 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Cons
  • Regret decision
  • Horrible customer service
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Resolved: Crate And Barrel - Pulled the rug out from under us!

1.1
Details
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
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Resolved
ID
#1509347 Review #1509347 is a subjective opinion of poster.
Location
San Diego, California
1.0
Details

Update by user Jan 13, 2019

I would say that no the complaint was not rectified to my satisfaction. I ultimately demanded a full refurn based on the deceptive nature of their order and shipping practices.

Promising delivery then no delivery multiple times. i wrote a complaint to their customer...

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1 comment
Anonymous
#1612813

Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat.

We're all lucky enough and work hard enough to have everything we want or need and have decided against feeding into the commercial mayhem (feeding or being consumed by ?) . No more problems.

ID
#1423527 Review #1423527 is a subjective opinion of poster.
Location
Bridgeport, Connecticut
Cons
  • Deceptive business practices or poor management
Reason of review
Order processing issue
Loss
$70
Preferred solution
Let the company propose a solution

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1.2
Details

Update by user Jul 27, 2018

Still trying to get refund from CB2 for the chair, ordered months ago, that I never received

Original review posted by user Jul 26, 2018

Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly,...
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ID
#1313923 Review #1313923 is a subjective opinion of poster.
Pros
  • I liked the chair i ordered but never received
Cons
  • Never received chair and customer service is horrid
Reason of review
Problem with delivery
1.0
Details
Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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ID
#1284820 Review #1284820 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
1.0
Details
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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ID
#1269270 Review #1269270 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Reason of review
Order processing issue

Crate And Barrel - Poor Customer service / phone system

1.0
Details
Spent over 2.5 hours trying to order a simple item. Was left in queu for over a 30 min period 2x. Then left my phone number 2x. Tried the chat feature, but the rep couldn’t help me or answer my question. Time to shop at PB or RH!
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ID
#1224299 Review #1224299 is a subjective opinion of poster.
Reason of review
Order processing issue

Crate And Barrel Products and Services Reviews

Product or Service Reviews

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1.0
Details
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
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ID
#1210585 Review #1210585 is a subjective opinion of poster.
Location
Manhasset, New York
Service
Crate And Barrel Pick Up Service
Reason of review
Order processing issue

Short Review on February 09, 2017

1.0
Details
Dear sir /mam My self rakesh I was working with your vendor Monsoon impex pvt Ltd. Gurgaon India. But on 21th Jan 2017 they put me out from company and not give me my all dues. I requested you please help me for clearing my dues. They are not good person. And not following the rule of government. With Regards Rakesh Kumar
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ID
#1005196 Review #1005196 is a subjective opinion of poster.
Reason of review
Problems with payment
1.3
Details
Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
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ID
#955178 Review #955178 is a subjective opinion of poster.
Location
Naperville, Illinois
Product
Crate And Barrel Entertainment Center
Pros
  • Jessica
Cons
  • Management
  • Quality
  • Associates
Reason of review
Damaged or defective
Loss
$3150
Preferred solution
Full refund

Crate And Barrel - BE AWARE - Order Delivery and Unsafe Credit Collection Procedures

1.0
Details
My wife and I ordered this sofa from the Lenox Mall Atlanta store and recently discovered that the order is going to be delivered late. I want to emphasize that WE discovered the lateness when WE called to check as we had not heard anything for over four weeks! We discovered through painful phone calls over three days that the store was notified within a week of the delay and did not notify us. When we tried to discover the reason, we were palmed off with several "probable" reasons that all involved the manufacturer and the material we chose for this "semi-custom" sofa. We pushed for a definite reason and the store manager eventually called to say that "corporate" had told her that our order was being manufactured and would be ready as per the "lead time" quoted in writing when we place the order, BUT, it was going to stay at the factory until Crate & Barrell had enough orders from other customers to financially justify picking up from the manufacturer and "corporate" was not going to do anything about it as it was not "cost effective." In fact, the manager confirmed that all the "lead time" and "ETA"s that they give you, verbally and in writing, mean NOTHING: it could be six, 12, 24 months or more before we see our order. Crate & Barrel are not held to any delivery standard if it does not meet their cost effective (read profit line) goals. Individual customer service and satisfaction fall way below their company profit line in priorities, despite the fact that they take your money up front and keep it in their bank account gaining interest for them! Any cancellations after 72-hours of order placing result in no refund. Under other circumstances this may be called highway robbery, or even fraud! In addition to this appalling example of big business holding the individual "hostage" for their own gains, we have serious reservations as to what Crate & Barrel may have done with our personal credit information. When we placed the order we were advised that we would get a discount if we applied for a Crate & Barrel credit card. I went ahead and applied as directed by the sales associate and inputted my information into the key pad at the checkout desk. Three weeks after, MYWIFE, received a letter from Crate & Barrel's credit card company saying that they could not approved HER application as they could not verify HER social security number. My wife never touched the keypad and never input any of her information. After two attempts from the store, we eventually obtained the telephone number for Crate & Barrel's credit card company as it was not included in the letter. We discovered that the company had NEVER received my application and couldn't explain why my wife had an application processed in her name as the store was responsible for gathering the information. Of course, the Lenox Place Atlanta store had no explanation. We are closely monitoring our credit reports, but are gravely concerned about Crate & Barrel's personal information collection system. BE AWARE AND BE VERY CAREFUL.
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ID
#881615 Review #881615 is a subjective opinion of poster.
Location
Little Ferry, New Jersey
Cons
  • Incorrect information
  • Horrible customer service
  • Affect on my time
Reason of review
Poor customer service
1.0
Details
Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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3 comments
Anonymous
#1619738

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defective

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ID
#806718 Review #806718 is a subjective opinion of poster.
Location
Mauston, Wisconsin
Product
Crate And Barrel Chair
Reason of review
Damaged or defective

Crate And Barrel - Poor service - wish I had ordered from Pottery Barn

1.0
Details
I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
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ID
#747412 Review #747412 is a subjective opinion of poster.
Location
Birmingham, Michigan
Cons
  • Regret decision
  • Affect on my time
  • Horrible customer service
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction