Unclaimed
Crate And Barrel
Reviews and Complaints
33.9K
CLAIMED LOSSES
97
TOTAL REVIEWS
23.3K
PAGE VIEWS
4
ISSUES RESOLVED
Crate And Barrel Reviews
I placed my order online 3 weeks ago. Was charged immediately. Never recieved order confirmation or any info about my order. Calling them 3 days in a row just to listen to music for hours!
Never received my order. Impossible to contact them, customer service just doesn't exist!! Should have read reviews before ordering...
User's recommendation: Avoid them at any cost!
ID
Location
Nampa, Idaho
New Reviewer
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ID
I echo all the complaints about the Folio chairs and the terrible Crate and Barrel "customer service" (disservice is more like it). When the pandemic hit and I was spending so much more time at home, I suddenly noticed that my dining chairs had huge ugly bare spots...
View full review
ID
Location
New York, New York
Why I will not be purchasing the item I want to buy from Crate and Barrel
I read other purchasing customers complaints
User's recommendation: I am in the process in purchasing a hide-a-bed sofa. After reading reviews from other customers have decided that I will not be making my purchase at Crate and Barrel. have decided that I will not be making my purchase from.
ID
Location
Plano, Texas
New Reviewer
Absent Customer service
Have had 4 orders over the past two months (over $2K in value combined). Not one of those orders processed correctly. Every time I tried to reach customer service, I was kept on hold for greater than 1.5 hours. Leaving a message for them to call or text you doesn't work either. What happened to this company? It used to be so great.
User's recommendation: Avoid online orders at all costs.
ID
Preferred solution
Let the company propose a solution
New Reviewer
Resolved: Lowe’s Dining Chairs Perling
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
Resolved
ID
Product
Crate And Barrel Chair
Cons
- Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
New Reviewer
Resolved: Lowe Dining Chairs are Peeling
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
Resolved
ID
Location
Silver Spring, Maryland
New Reviewer
Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
ID
Location
Lafayette, Colorado
Product
Crate And Barrel Folio Dining Chair
Cons
- Horrible customer service
- Regret decision
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
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New Reviewer
Resolved: Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Resolved
ID
Location
San Diego, California
New Reviewer
Update by user Jan 13, 2019
I would say that no the complaint was not rectified to my satisfaction. I ultimately demanded a full refurn based on the deceptive nature of their order and shipping practices.
Promising delivery then no delivery multiple times. i wrote a complaint to their customer...
ID
Location
Bridgeport, Connecticut
Cons
- Deceptive business practices or poor management
Reason of review
Order processing issue
Loss
$70
Preferred solution
Let the company propose a solution
New Reviewer
They took my money and I never received the furniture
Update by user Jul 27, 2018
Still trying to get refund from CB2 for the chair, ordered months ago, that I never received
Original review posted by user Jul 26, 2018
Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly, July. They strung me along for months as I called multiple CS agents, waiting on hold an hour each time, to get status. Also tried email to CS. Each time the agent (Alejandra, Nilsa, Carl, Linda, Sue, Caley) promised to call me back with status but never did. Each time the agent promised the replacement chair in late July. Caley even gave me her email address so I could check on ETA. July 26 I emailed Caley for status. She replied that chair was not back ordered until late Sept. I replied in email "PLEASE CALL ME." Within 30 seconds, instead of calling she sent an email vacation responder and ignored subsequent emails. I reported her and the other problems to management and cancelled the order. I no longer think Crate & Barrel is a trustworthy furniture company. Their customer service is the worst I've ever experienced. ID
Pros
- I liked the chair i ordered but never received
Cons
- Never received chair and customer service is horrid
Reason of review
Problem with delivery
New Reviewer
Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days and when i call my card company and check they tell me merchant has not refunded me nothing is showing.. Nothing is there. Lynn Oostus in the financial department is very hard o reach every time i have called i end up waiting about 40 minutes for a representative to answer only to be told i will give her your message she will call you back. Or thats another department let me transfer you and i am on hold again for another 40 minutes. Terrible why is this busniess still open and running. I want to sue them! I am pregbanr with my 4th child. We are Military family and will be pcsing soon need my $500 refund for travel costs! Crate and barrel so quick to take peoples money but take forever to give it back! Its $500!! Not $20!!
ID
Service
Crate And Barrel Customer Care
New Reviewer
Delivery
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I gave up but made mock piece out of cardboard and it fit with room to spare. This was only piece of furniture in 22 years that was “undeliverable”...no help from Crate..still charged for no delivery. IKEA has better delivery service!
ID
Service
Crate And Barrel Shipping Service
Reason of review
Order processing issue
New Reviewer
Poor Customer service / phone system
Spent over 2.5 hours trying to order a simple item. Was left in queu for over a 30 min period 2x. Then left my phone number 2x. Tried the chat feature, but the rep couldn’t help me or answer my question. Time to shop at PB or RH!
ID
Reason of review
Order processing issue
New Reviewer
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
View full review
ID
Location
Manhasset, New York
Service
Crate And Barrel Pick Up Service
Reason of review
Order processing issue
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Crate And Barrel
Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat.
We're all lucky enough and work hard enough to have everything we want or need and have decided against feeding into the commercial mayhem (feeding or being consumed by ?) . No more problems.