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Resolved

Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling

1.3
Details
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
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Review
#1674214 Review #1674214 is a subjective opinion of poster.
Cons
  • Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Tags
  • Not Real Leather
Resolved

Resolved: Crate And Barrel in Silver Spring, Maryland - Lowe Dining Chairs are Peeling

1.2
Details
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
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Review
#1674207 Review #1674207 is a subjective opinion of poster.
Resolved

Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!

1.1
Details
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
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Review
#1509347 Review #1509347 is a subjective opinion of poster.
Resolved
3.7
Details

Update by user Jan 06

manager tracked the order and chairs are in.

Update by user Jan 06

Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...

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1 comment
Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Review
#1442184 Review #1442184 is a subjective opinion of poster.
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Salespeople act annoyed when i call to follow up on order
  • Never received chair and customer service is horrid
  • Cant tell us when our chairs will be in
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Folio Chair
  • No Order Tracking
  • No Order Delivery Manifest

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts