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Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!

1.1
Details
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
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Author
Location
San Diego, California
Review #1509347 is a subjective opinion of poster.
Resolved
1 comment
3.7
Details
Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
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Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Author
Location
Lone Tree, Colorado
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Cant tell us when our chairs will be in
  • Never received chair and customer service is horrid
  • Salespeople act annoyed when i call to follow up on order
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Folio Chair
  • No Order Tracking
  • No Order Delivery Manifest
Review #1442184 is a subjective opinion of poster.

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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