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Crate And Barrel review: Don’t buy these

2.5
Details
Crate And Barrel review - Don’t buy these
Crate And Barrel review - Don’t buy these
Crate And Barrel review - Don’t buy these
I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining room, so literally used once or twice a year, if that. We purchased special leather cleaners specifically for the chair as well. Now the chairs are sticky and have bluish stains from sitting on them with jeans. I also stepped on one to reach up for decorating the house and the leather peeled off on my bare feet. We sat a skeleton for Halloween decoration the other day and the paint came off again. I’m really sad to see these chairs deteriorate so bad and they were not even being used much. Would love to know if there is a way to fix the problem without having to throw them away.
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Review
#1702701 Review #1702701 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Pros
  • Sleek and modern style
Cons
  • Leather is peeling off like paint and cracking all over chair
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution

Crate And Barrel review: Six Tan leather all developed black cracks

1.0
Details
Crate And Barrel review - Six Tan leather all developed black cracks
Crate And Barrel review - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
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Review
#1601336 Review #1601336 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Cons
  • Regret decision
  • Horrible customer service
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Folio Chair

Resolved: Crate And Barrel review: Lowe’s Dining Chairs Perling

1.3
Details
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
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Resolved
Review
#1674214 Review #1674214 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Cons
  • Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Tags
  • Not Real Leather

Resolved: Crate And Barrel review in Silver Spring, Maryland: Lowe Dining Chairs are Peeling

1.2
Details
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
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Resolved
Review
#1674207 Review #1674207 is a subjective opinion of poster.

Crate And Barrel review: We had to wait way too long for our special order couch

2.3
Details
We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over for Thanksgiving, I also just had back surgery and, because of no couch, am unable to even sit in my living room, having to spend all my time in my bedroom. This is going to be VERY inconvenient and I am very disappointed with this company. I talked to 3 separate employees and each of them just said "sorry, that's because it's a special order", No help at all.
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Review
#1699033 Review #1699033 is a subjective opinion of poster.
Pros
  • Nice couch we ordered
Cons
  • No loaner though other people stated they got one
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Let the company propose a solution
Tags
  • Order Delay Over The Holidays

Resolved: Crate And Barrel review in San Diego, California: Pulled the rug out from under us!

1.1
Details
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
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Resolved
Review
#1509347 Review #1509347 is a subjective opinion of poster.

Crate And Barrel review in Boca Raton, Florida: Lied about delivery time frame

1.6
Details
I ordered a custom sofa and they said 6-9 weeks. I just checked on the order and it wont be ready until sometime in July. Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks. I would have never ordered this item from them and I will never order anything from them again!!!!!!
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Review
#1541666 Review #1541666 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Let the company propose a solution

Crate And Barrel review: Poor phone service.,on line inquiry

2.7
Details
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
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Review
#1527034 Review #1527034 is a subjective opinion of poster.
Reason of review
Poor customer service
3.7
Details

Update by user Jan 06

manager tracked the order and chairs are in.

Update by user Jan 06

Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...

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1 comment
Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Resolved
Review
#1442184 Review #1442184 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Salespeople act annoyed when i call to follow up on order
  • Cant tell us when our chairs will be in
  • Never received chair and customer service is horrid
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Folio Chair
  • No Order Tracking
  • No Order Delivery Manifest

Contact Crate And Barrel Customer Service

Website:
Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts

Crate And Barrel Products and Services Reviews

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2.3
Details
Crate And Barrel review - Sonata chair leather peeling
Crate And Barrel review - Sonata chair leather peeling
Crate And Barrel review - Sonata chair leather peeling
Crate And Barrel review - Sonata chair leather peeling
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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4 comments
Anonymous
#1786787

I purchased four of these in 2007 and two more in 20012 because I got a bigger table. I noticed that the newer ones had no springs, I figured C&B did this to save on cost but what I now realize is that they also cheapened the leather.

My old ones look great with a beautiful patina. My newer ones have peeled and cracked and look terrible. It discusses me that I paid almost $500 a chair thinking I would get a lifetime of use. Although they get these from a supplier in Italy, I can’t be sure if C&B was aware of this change in manufacturing.

I am now stuck with four classic chairs that look great and two pieces of garbage.

It has soured me on crate and barrel and I’m not sure if I will purchase anything from them ever again. These are no longer made in leather and I am going to seek an upholstery shop to see if I can match the old leather.

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Review
#1314763 Review #1314763 is a subjective opinion of poster.
Product
Crate And Barrel Sonata Dining Chair
Reason of review
Bad quality
Loss
$1500