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Crate And Barrel - Six Tan leather all developed black cracks

1.0
Details
Crate And Barrel - Six Tan leather all developed black cracks
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
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Review
#1601336 Review #1601336 is a subjective opinion of poster.
Cons
  • Regret decision
  • Horrible customer service
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
  • Folio Chair
2.3
Details
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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3 comments
Anonymous
#1734723

Looking to buy one!

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Review
#1314763 Review #1314763 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$1500
1.0
Details
Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Review
#1284820 Review #1284820 is a subjective opinion of poster.
1.8
Details
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
i concur, worst chairs ever. we have 6 dining chairs and 5 barstools. cant even give them away. the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart. Leather restorer wont take my $, not worth...
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6 comments
ThirstyWildebeest977
#1585181

I purchased 4 folio chairs in 2009, used in the dining area in an adult only apt. One of the chairs, rarely used in the corner is fine.

The others are peeling. I got a few cushions, at crate and barrel to cover the ugly site. When I 're moved them, the "leather" which it is not...something thinner than paper came off. It seems that they cannot be restored professionally.

I'm just appalled at the chairs construction, particularly in light of little use...made to fail. Can I really trust C+B.

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Review
#930547 Review #930547 is a subjective opinion of poster.
Reason of review
Bad quality

Crate And Barrel - Dismal Customer Service

1.5
Details
Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion. It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved. I cannot understand how a company like this can think they can get by with such poor lack of service. Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.
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Review
#879236 Review #879236 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Regret decision
  • Affect on my time
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send replacement part or Planter stand as promised
Tags
  • Delays
  • Terrible Response Time
2.8
Details
Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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Review
#844593 Review #844593 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
1.0
Details
Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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3 comments
Anonymous
#1619738

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defective

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Review
#806718 Review #806718 is a subjective opinion of poster.
Reason of review
Damaged or defective
1.3
Details
Crate And Barrel - Lounge Sofa Review from Bellflower, California
Crate And Barrel - Lounge Sofa Review from Bellflower, California
The Crate and Barrel Lounge Sofa is of poor quality. I am shocked at how cheaply made this sofa was. They won't admit that having super sharp feathers poking and leaking out of the cushion is not acceptable. The inner lining is made of cheap paper-like fabric. Even...
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1 comment
Anonymous
#1112187

You go gurl....and while you are at it ask your designer for the discount she got for ordering the sofa back as well....I am guessing she got at least 15-20% off....

Review
#679497 Review #679497 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Crate And Barrel - Crate & Barrel Sofa: Brand new, frayed, 6 mo to resolution: no help

Update by user May 04, 2015

Within 30 minutes of posting this review, C&B called me back and has at least offered to cover the cost of back panel (previously at my cost) and provide a list of recommended installers in my area.

I also posted a review on the website and on houzz, so unclear what was...

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Review
#630899 Review #630899 is a subjective opinion of poster.
Pros
  • Sofa before it frayed
Reason of review
Bad quality
Loss
$1400
Preferred solution
Full refund
Tags
  • Cnb
  • Shenandoah Furniture

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts
Featured
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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1 comment
Anonymous
#1060066

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago.

We seldom use them but there are cracked areas with black underneath in random places. Very upset since there are 8 of them and I thought they would last a long time since there is hardly wear and tear.

Review
#575183 Review #575183 is a subjective opinion of poster.
Reason of review
Bad quality