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2 comments
2.3
Details
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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Anonymous
#1654380

We had the same exact problem with these chairs. We bought 8 and 7 of the 8 have peeled. The one that didn’t was a slightly more greenish leather so I think it was manufacture...

Author
Location
Pasadena, California
Reason of review
Bad quality
Loss
$1500
Review #1314763 is a subjective opinion of poster.
0 comments
1.0
Details
Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Author
Review #1284820 is a subjective opinion of poster.
6 comments
1.8
Details
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
i concur, worst chairs ever. we have 6 dining chairs and 5 barstools. cant even give them away. the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart. Leather restorer wont take my $, not worth...
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ThirstyWildebeest977
#1585181

I purchased 4 folio chairs in 2009, used in the dining area in an adult only apt. One of the chairs, rarely used in the corner is fine. The others are peeling. I got a few cus...

Author
Reason of review
Bad quality
Review #930547 is a subjective opinion of poster.
0 comments

Crate And Barrel - Dismal Customer Service

1.5
Details
Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion. It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved. I cannot understand how a company like this can think they can get by with such poor lack of service. Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.
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Author
Cons
  • Horrible customer service
  • Affect on my time
  • Long delays
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send replacement part or Planter stand as promised
Tags
Review #879236 is a subjective opinion of poster.
0 comments
2.8
Details
Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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Author
Location
Iselin, New Jersey
Reason of review
Not as described/ advertised
Review #844593 is a subjective opinion of poster.
3 comments
1.0
Details
Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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Anonymous
#1619738

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defe...

Author
Location
Mauston, Wisconsin
Reason of review
Damaged or defective
Review #806718 is a subjective opinion of poster.
1 comment
1.3
Details
Crate And Barrel - Lounge Sofa Review from Bellflower, California
Crate And Barrel - Lounge Sofa Review from Bellflower, California
The Crate and Barrel Lounge Sofa is of poor quality. I am shocked at how cheaply made this sofa was. They won't admit that having super sharp feathers poking and leaking out of the cushion is not acceptable. The inner lining is made of cheap paper-like fabric. Even...
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Anonymous
#1112187

You go gurl....and while you are at it ask your designer for the discount she got for ordering the sofa back as well....I am guessing she got at least 15-20% off....

Author
Location
Bellflower, California
Reason of review
Bad quality
Review #679497 is a subjective opinion of poster.
0 comments
1.0
Details
Crate And Barrel - Crate & Barrel Sofa: Brand new, frayed, 6 mo to resolution: no help
Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections etc. Put it in a minimally used room. Noticed in the fall that due to metal tabs on the corner, the edges frayed. The earliest record I have of a...
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Author
Location
Sioux City, Iowa
Pros
  • Sofa before it frayed
Reason of review
Bad quality
Loss
$1400
Preferred solution
Full refund
Tags
  • Cnb
  • Shenandoah Furniture
Review #630899 is a subjective opinion of poster.
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1 comment
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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Anonymous
#1060066

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago. We seldom use them but there are cracked areas with black underneat...

Author
Location
Broomfield, Colorado
Reason of review
Bad quality
Review #575183 is a subjective opinion of poster.

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