Edmundo C Abt
map-marker Columbia, South Carolina

I have not been able to contact a customer service agent. You make it very difficult to contact anyone.

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I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three weeks later I have not received my order nor have been able to track it.
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Loss:
$245
Pros:
  • Products
Cons:
  • Unreachable customer service

Preferred solution: Customer Service agent

User's recommendation: Do not count on being able to reach customer service.

Edmundo C Qbs
map-marker Melbourne, Victoria

I was never able to communicate with anyone

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I have been trying to call Crate and Barell for days and it is always busy. I tried the text message customer service and I have to pay $5 to speak to someone that isnt a computer. There is no customer service. You charges my card for an online purchase and three weeks have passed and I never got a confirmation email
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Loss:
$245
Pros:
  • You have no customer service
Cons:
  • You have no customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Crate and Barrell has no customer service unless you pay.

Karen B Sir

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Verified Buyer
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Verified Reviewer

Spent $1000, received broken goods and can’t get ANY response from ANYBODY. Will never shop here again.

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Crate and Barrel - Spent $1000, received broken goods and can’t get ANY response from ANYBODY....
Purchased Weber grill, as well as on-site assembly which revealed a broken piece that required a new replacement grill. For over a month, I have been battling with a pathetic Customer Service Dept that cant seem to have the old grill picked up and deliver a new one. Tomorrow, Im calling the president of Crate and Barrel. Im shocked at the complete incompetence.
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Loss:
$936
Cons:
  • Despicable customer service

Preferred solution: Full refund

User's recommendation: Do not purchase any high ticket items that need to be shipped

Jezebel Olz
map-marker Springfield, Illinois

To order china

It took a lot of time. Person repeated herself and kept sayinghold on hold on.hold on. Nope not going to drag this on!!
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User's recommendation: You ask too many questions!

Barbara C Aky

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Verified Reviewer

VERY ANNOYED

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Our Folio dining chairs have cracked . We rarely use them, and the leather looks worn and the backs have cracked. These are not cheap chairs.
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Anonymous
map-marker Omaha, Nebraska

Trying to find an item

Still have not heard from Customer Service. Terrible customer service difficult to reach a representative.
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User's recommendation: Don’t hope to talk to anyone, they never reply

Annette J Nkg

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Verified Reviewer
| map-marker Carrollton, Georgia

Delivery drivers

The driver ran over my sod, didnt even have the courtesy to tell me. I have pictures of my yard.to show you. The company was Personal Touch Delivery. I had to hire someone to repair the fee was 250.00. I would like to be reimbursed for this.
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Loss:
$250

Preferred solution: Delivery driver ran over sod reimbursement for paying landscaper

Anonymous
map-marker Waipahu, Hawaii

Payment method on an order

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Something with payment . I didnt see emsil until sfyer 48 hours. Customer service very helpful . I didnt have sn issue . Dont ehyvthis is "pissed" Not pissed
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Andrea F Lgw

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Verified Reviewer
| map-marker Santa Fe Springs, California

POOR CUSTOMER SERVICE

Placed an online order with a Visa Gift card only to have multiple charges and a balance left with no product delivered. DO NOT USE THE ONLINE SERVICE FOR THIS STORE!!!
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Loss:
$65

Preferred solution: Deliver product or service ordered

User's recommendation: DO NOT USE!!!

Patricia C Bmz

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Verified Reviewer
| map-marker Springfield, Missouri

Apple App

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No accessibility to customer service on the App. They dont seem to care about helping me I dont want to bother with them. No issues with prices etc
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Mythilee B
map-marker Milwaukee, Wisconsin

Very bad service

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Cannot contact the customer service could not contact any customer service numbers no one picks up the phone. No one answers the phone. No one responds to a request and you make us take the credit cards and you dont give us rewards on time. Are we cannot use the watch please call me back
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User's recommendation: Will never

Anonymous
map-marker Saddle River, New Jersey

POOR CUSTOMER SERVICE NO PRODUCTS RECIEVED

I was given a vis gift card for Mother's Day. I made an online purchase . Not items were delivered and instead placed on hold more than three calls to customer service and still nothing but small charges that add up to more than the purchase first approved.
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User's recommendation: Do not use this website

Montanna Qpv
map-marker Danvers, Massachusetts

Never received part of my order and was sent a note that ups delivered the entire order.

Never received part of order (white wine glasses!!) but paid in full. Need glasses sent asap as bought them for a party next weekend. Please help. Only the glasses are missing!
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diane c Lya

Great Service

I called Crate & Barrel in Schaumburg, Il. on Tuesday, Feb. 28h, to place a shower gift order for my grandson and his fiance. Your customer service representative, Karon, couldn't be more patient & helpful. Due to my advance age it is not often that people take time to help us. Thanks again to Karon for helping me. Sincerely, Diane Caldrone
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User's recommendation: Please shop at their stores

Pennie H Asy

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Verified Reviewer
| map-marker Mesa, Arizona

I ordered a king-size headboard and the wrong one was delivered today. I had additional problems in resolving issues about orders placed, then cancelled—charges continue to appear on my account.

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The wrong headboard was delivered and will not be picked up for return until 11/5. Additional items charged to my account and not yet delivered and hassles about cancelling. My account balance is not correct.
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User's recommendation: Always confirm the exact order placed.

Jan W Piy

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Verified Reviewer

Nasty Customers

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Updated by user Jul 16, 2022

Problems are ongoing, with no end in sight.

Original review Jul 16, 2022
1) We have nothing to do with Fed Ex showing up, so stop expecting us to call them because we don't/can't know where the driver is. 1800GoFedEx.

Use it.
2) When you start swearing, we have the right to hang up on you. And we will. Calm down. The world isn't going to revolve around your $20 order with 15% off.
3) The return policy is very lenient.

CB will send replacements for just about everything at no cost to you. Even furniture. You're welcome!
4) Those of us that were trained properly apologize for those who were not. The problem is CB doesn't have any consistency in training so most of us are picking up the slack for the idiots.
5) We are on a rating system with a skewed metric - so you may be unhappy with the company but the agent was great.

It doesn't matter, the nice agent gets slammed for a job well done anyway.
6) There is no winning with most of you. It's amazing how some of you are even able to walk out your front door without assistance. We can't fix everything, and it's unrealistic of you to think that we can.
7) Bridezillas.
8) We aren't paid a living wage, so when you cry about your $5000 sofa, most of us are never going care how "bad" you have it, waiting for delivery in a 4 hour window. Suck it up.

They'll get there when they get there. No, we can't call that driver, either.
9) We are not the IT department, so we do not have anything to do with why your password isn't working. Reset it.
10) Our wait times are bad because people jam up the lines with stupid questions like "How do I reset my password?". We're overworked and have about an hour of work to do in 3 minutes.

Yes, that's right. 3 minutes.
When you call or chat? There are 900 people ahead of you on any given day.
You're not more special than anyone else.

A harsh reality for most of you.
The problems at CB: flawed systems and no leadership. First World problems!
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Pros:
  • Discount offered
Cons:
  • Management
  • Regret decision

Preferred solution: A better job.

User's recommendation: They don't pay enough to deal with their nasty customers

About

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Summary

Crate and Barrel is an originally family owned house ware shop established back in 1962. As for today Crate and Barrel operates a well-developed network of house ware shop located throughout US, which includes 150 stores and over 7,0000 associates nationwide. The shop was established by Gordon and Carole Segal. Crate and Barrel online marketplace features a wide variety of departments. These are the following: kitchen and food, decorating and accessories, bed and bath etc. All of the products by Crate and Barrel are available through the official online shop of the company.

Crate and Barrel reviews and complaints

Crate and Barrel is ranked 344 out of 2214 in Furniture and Decor category

Area Served

USA

Payment Methods

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