Crate and Barrel
Crate and Barrel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crate and Barrel has 2.0 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Crate and Barrel to a friend or colleague.
- Rating Distribution
Pros: Discount offered, Great design, Products.
Cons: Horrible customer service, Regret decision, Affect on my time.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Crate and Barrel has 2.0 star rating based on 66 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Crate and Barrel to a friend or colleague.
- Rating Distribution
Pros: Discount offered, Great design, Products.
Cons: Horrible customer service, Regret decision, Affect on my time.Recent recommendations regarding this business are as follows: "Do not count on being able to reach customer service.", "Crate and Barrell has no customer service unless you pay.", "Do not purchase any high ticket items that need to be shipped", "You ask too many questions!", "Don’t hope to talk to anyone, they never reply".
Most users ask Crate and Barrel for the delivery of goods as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Los Angeles, CaliforniaThe most frustrating furniture purchase i have ever experienced!!
- Over priced
- Bad customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpent $1000, received broken goods and can’t get ANY response from ANYBODY. Will never shop here again.
- Despicable customer service
Preferred solution: Full refund
User's recommendation: Do not purchase any high ticket items that need to be shipped
I was never able to communicate with anyone
- You have no customer service
- You have no customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Crate and Barrell has no customer service unless you pay.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY ANNOYED
I have not been able to contact a customer service agent. You make it very difficult to contact anyone.
- Products
- Unreachable customer service
Preferred solution: Customer Service agent
User's recommendation: Do not count on being able to reach customer service.
To order china
User's recommendation: You ask too many questions!
Trying to find an item
User's recommendation: Don’t hope to talk to anyone, they never reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Carrollton, GeorgiaDelivery drivers
Preferred solution: Delivery driver ran over sod reimbursement for paying landscaper
Payment method on an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Santa Fe Springs, CaliforniaPOOR CUSTOMER SERVICE
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Springfield, MissouriApple App
Very bad service
User's recommendation: Will never
POOR CUSTOMER SERVICE NO PRODUCTS RECIEVED
User's recommendation: Do not use this website
Never received part of my order and was sent a note that ups delivered the entire order.
Great Service
User's recommendation: Please shop at their stores
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mesa, ArizonaI ordered a king-size headboard and the wrong one was delivered today. I had additional problems in resolving issues about orders placed, then cancelled—charges continue to appear on my account.
User's recommendation: Always confirm the exact order placed.
About
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Crate and Barrel is an originally family owned house ware shop established back in 1962. As for today Crate and Barrel operates a well-developed network of house ware shop located throughout US, which includes 150 stores and over 7,0000 associates nationwide. The shop was established by Gordon and Carole Segal. Crate and Barrel online marketplace features a wide variety of departments. These are the following: kitchen and food, decorating and accessories, bed and bath etc. All of the products by Crate and Barrel are available through the official online shop of the company.
Crate and Barrel is ranked 346 out of 2270 in Furniture and Decor category
USA
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