Crate And Barrel Reviews and Complaints
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- Horrible customer service
- Long delays
- Regret decision
- Sofa in store
- Sofa before it frayed
- Products
- Latest review first
- Most helpful reviews first
Crate And Barrel - Six Tan leather all developed black cracks
- Regret decision
- Horrible customer service
Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling
- Quality
Resolved: Crate And Barrel in Silver Spring, Maryland - Lowe Dining Chairs are Peeling
Crate And Barrel in Boca Raton, Florida - Lied about delivery time frame
Crate And Barrel - Poor phone service.,on line inquiry
Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!
Crate And Barrel - Leather chairs peeling off
Crate And Barrel in Denver, Colorado - Made it right
Update by user Jan 06
manager tracked the order and chairs are in.
Update by user Jan 06
Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...
- Fact that they loaned us chairs over the holidays
- Salespeople act annoyed when i call to follow up on order
- Never received chair and customer service is horrid
- Cant tell us when our chairs will be in
Update by user Jan 13
I would say that no the complaint was not rectified to my satisfaction. I ultimately demanded a full refurn based on the deceptive nature of their order and shipping practices.
Promising delivery then no delivery multiple times. i wrote a complaint to their customer...
Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat.
We're all lucky enough and work hard enough to have everything we want or need and have decided against feeding into the commercial mayhem (feeding or being consumed by ?) . No more problems.
- Deceptive business practices or poor management
I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front.
When I called the number provided for repair, I was given a car repair company. The man could barely speak English. When I called back and spoke with someone else I was told they use the same glue/adhesives as the do for cars to repair. I questioned if these were toxic as I have some children.
I was told they didn't know.
My sofa remains ripped and I feel completely ripped off. I will never purchase another Crate and Barrel product.
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manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.