Crate And Barrel Reviews and Complaints
Add to comparison
?
Subscribe to organize reviews of the company into easy-to-read list. You can view followed brands in your profile
2
ISSUES RESOLVED
64
TOTAL REVIEWS
$24.4K
CLAIMED LOSSES
$1.3K
AVG LOSS
16.3K
PAGE VIEWS
What's your story with this company?
Ask a Question About Crate And Barrel
Customers don't like
- Horrible customer service
- Long delays
- Affect on my time
Customers like
- Sofa in store
- Sofa before it frayed
- Products
Latest review first
- Latest review first
- Most helpful reviews first
State:
Show
City:
Show
Product:
Show
Most Helpful
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
Read more
Crate And Barrel in Boca Raton, Florida - Lied about delivery time frame
I ordered a custom sofa and they said 6-9 weeks. I just checked on the order and it wont be ready until sometime in July. Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks. I would have never ordered this item from them and I will never order anything from them again!!!!!!
Crate And Barrel - Poor phone service.,on line inquiry
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
Resolved
Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Crate And Barrel - Leather chairs peeling off
leather chairs from CB are peeling off !!! barely used, both show same symptoms . the top layer of the leather is falling off...ugly sight and unusable....was expensive when we got it...
Crate And Barrel - Made it right
spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
Product
Resolved
Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
Read more
Rhetoricalbeetle
manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.
I liked
- Fact that they loaned us chairs over the holidays
I didn't like
- Cant tell us when our chairs will be in
- Never received chair and customer service is horrid
- Salespeople act annoyed when i call to follow up on order
After waiting 3 weeks, and multiple 1hr or more calls and emails with your customoer service I was told my order was stuck in picking that this happens at times and they wiould push it through and expedite shipping. After 5 days and no gift received i again went...
Read more
Anonymous
Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat. We're all lucky enough a...
I didn't like
- Deceptive business practices or poor management
Crate and Barrel has the worst online order and customer service I have ever seen anywhere. I orders two different items and paid for separate wrapping (extra charge for that of course).Items came in in one box wrapped together.So ,I get in touch with their customer...
Read more
KatieLynn
I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front. When I called the number provided ...
I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
Read more
Companies Similar to Crate And Barrel
Crate And Barrel - Rubbish
Took my money and no delivery - absolute joke!!!! No resolution, nothing...
Thank You for Your Reply!
Thank You for Your Reply!
We are processing your message.
Thank You for Your Submission
Your comment is successfully posted.
Select Reason
We had the same exact problem with these chairs. We bought 8 and 7 of the 8 have peeled. The one that didn’t was a slightly more greenish leather so I think it was manufacture...
but they were "as is" final sale....