Crate And Barrel Reviews and Complaints
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4
ISSUES RESOLVED
69
TOTAL REVIEWS
$31.4K
CLAIMED LOSSES
$1.4K
AVG LOSS
17.5K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Regret decision
Pros
- Sofa in store
- Sofa before it frayed
- Sleek and modern style
Latest review first
- Latest review first
- Most helpful reviews first
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Most Helpful
Crate And Barrel - Don’t buy these
I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining room, so literally used once or twice a year, if that. We purchased special leather cleaners specifically for the chair as well. Now the chairs are sticky and have bluish stains from sitting on them with jeans. I also stepped on one to reach up for decorating the house and the leather peeled off on my bare feet. We sat a skeleton for Halloween decoration the other day and the paint came off again. I’m really sad to see these chairs deteriorate so bad and they were not even being used much. Would love to know if there is a way to fix the problem without having to throw them away.
Review
Product
Crate And Barrel Folio Dining Chair
Pros
- Sleek and modern style
Cons
- Leather is peeling off like paint and cracking all over chair
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution
Crate And Barrel - We had to wait way too long for our special order couch
We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over for Thanksgiving, I also just had back surgery and, because of no couch, am unable to even sit in my living room, having to spend all my time in my bedroom. This is going to be VERY inconvenient and I am very disappointed with this company. I talked to 3 separate employees and each of them just said "sorry, that's because it's a special order", No help at all.
Review
Pros
- Nice couch we ordered
Cons
- No loaner though other people stated they got one
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Let the company propose a solution
Tags
Resolved
Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
Review
Product
Crate And Barrel Chair
Cons
- Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Tags
Resolved
Resolved: Crate And Barrel in Silver Spring, Maryland - Lowe Dining Chairs are Peeling
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
Review
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
Review
Product
Crate And Barrel Folio Dining Chair
Cons
- Horrible customer service
- Regret decision
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Tags
Crate And Barrel in Boca Raton, Florida - Lied about delivery time frame
I ordered a custom sofa and they said 6-9 weeks. I just checked on the order and it wont be ready until sometime in July. Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks. I would have never ordered this item from them and I will never order anything from them again!!!!!!
Review
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Let the company propose a solution
Crate And Barrel - Poor phone service.,on line inquiry
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
Review
Reason of review
Poor customer service
Resolved
Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Review
Crate And Barrel - Leather chairs peeling off
leather chairs from CB are peeling off !!! barely used, both show same symptoms . the top layer of the leather is falling off...ugly sight and unusable....was expensive when we got it...
Review
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$600
Crate And Barrel in Denver, Colorado - Made it right
spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
Review
Service
Crate And Barrel Customer Care
Reason of review
Good customer service
Resolved
Update by user Jan 06
manager tracked the order and chairs are in.
Update by user Jan 06
Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...
Review
Service
Crate And Barrel Shipping Service
Pros
- Fact that they loaned us chairs over the holidays
Cons
- Salespeople act annoyed when i call to follow up on order
- Cant tell us when our chairs will be in
- Never received chair and customer service is horrid
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
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manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.