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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Nasty Customers

Update by user Jul 16, 2022

Problems are ongoing, with no end in sight.

Original review updated by user Jul 16, 2022
1) We have nothing to do with Fed Ex showing up, so stop expecting us to call them because we don't/can't know where the driver is. 1800GoFedEx. Use it. 2) When you start swearing, we have the right to hang up on you. And we...
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ID
#3766619 Review #3766619 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Pros
  • Discount offered
Cons
  • Management
  • Regret decision
Preferred solution
A better job.
New Reviewer

Lost order?

Ordered cutting board. Credit card has been charged. No delivery information from you. So where is it?
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ID
#4010613 Review #4010613 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered
New Reviewer

Problem with order pickup

I had placed the order with the intention of picking it up. I live in WI and my store is in Geneva, IL. I frequently go down to Geneva, and had planned to pick it up then. I was a little surprised when I was notified the item came in that I was only given one week to...
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ID
#3935956 Review #3935956 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Order 2 sofas in Feb. one just came in July and they told me now there are no more in stock.

Waited 5 months on 1/2 order to arrive and then told the 2nd sofa could not come. Will never order from them again. Fortunately they let me return the 1 sofa since I needed two.

User's recommendation: Don’t order from them.

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ID
#3790567 Review #3790567 is a subjective opinion of poster.
Location
Evans, Georgia
Loss
$140
Preferred solution
Full refund
New Reviewer

Waiting too long for delivery

Delivery of dresser and nightstands Ordered first of December Has not happened Have no where to put my clothes
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ID
#3647581 Review #3647581 is a subjective opinion of poster.
Location
Grants Pass, Oregon
Preferred solution
Deliver product or service ordered

I placed my order online 3 weeks ago. Was charged immediately. Never recieved order confirmation or any info about my order. Calling them 3 days in a row just to listen to music for hours!

Never received my order. Impossible to contact them, customer service just doesn't exist!! Should have read reviews before ordering...

User's recommendation: Avoid them at any cost!

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ID
#3593340 Review #3593340 is a subjective opinion of poster.
Location
Nampa, Idaho

10 percent offer code

They kept me on hold for 30 mins and kept advising me to chat online, so I initiated a chat. They said they were having trouble with their codes and to go ahead and place the order and get an order number. Sam would then manually input the code. I tried to check out, but their checkout froze two times. I texted Sam back, but he had disconnected!! Very frustrating! Now I will have to drive to Westport CT to personally make the order. My Pottery Barn, West Elm, and Burrows orders went so smoothly!
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ID
#3527107 Review #3527107 is a subjective opinion of poster.
Location
Westport, Connecticut
New Reviewer

Incompetent staff

Disconnected accidentally and never called back. Also, wont allow clients with drinks to walk inside store. Crazy times.
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ID
#3322364 Review #3322364 is a subjective opinion of poster.
Location
Montreal, Quebec
New Reviewer

Coffee maker not working

May have European model. Need to talk to someone!! Christmas present we are not happy using. Do other models exist?
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ID
#3247212 Review #3247212 is a subjective opinion of poster.
Loss
$389
Preferred solution
Let the company propose a solution

Missing items that I paid for.

I ordered 3 dining chairs at $300 apiece 6 weeks ago. They were IN STOCK ITEMS. These chairs shipped with a delivery date oof weds dec 22nd. They never arrived and I waited 45 minutesON HOLD with their customer service they have no idea where my chairs are. This is only one problem Ive had with them this year. I am DONE with Crate and Barrel.

User's recommendation: Shop at POTTERY BARN!

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ID
#3194212 Review #3194212 is a subjective opinion of poster.
Location
Southbridge, Massachusetts
New Reviewer

Walls marred by furniture delivery people

I had a bed delivered by Crate and Barrel delivery people, and one bed taken away. There was so much damage done to my walls that I have to get the whole entryway stairway repainted. The last time I had this done the cost was $3,000. I reported the problem to C and B and they said they started the claims process. That was six weeks ago and I have not heard from them again. It is not right that I should have to have my walls re-done because of sloppy work done by C and B delivery people.
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ID
#3090779 Review #3090779 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Preferred solution
Money to get walls repainted.

Non delivery of promised items

Order a product online; received an email confirming delivery date and time. AND WAITED>;;;;;;;;;;;;;;;;;;;;;;;;;;;>>>>. No SHOW Contacted customer service by phone and text Kept getting transferred to NOBODY
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ID
#3043789 Review #3043789 is a subjective opinion of poster.
Location
Palm Harbor, Florida
New Reviewer

Previous order

Cant find previous email u sent re: delayed order. Why cant someone just answer the phone? Seriously not enough words? Ordere was delayed since last nov. Finally u said not available when I checked but u were sending me something but cant find info Please just answer the phone! Way to complicated to contact U! I suppose that is the point!!
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ID
#2987534 Review #2987534 is a subjective opinion of poster.
Location
Waterford Township, Michigan

Lakin Teak Extendable Dining Table

I live just outside London in the UK. I am thinking of purchasing the Lakin Teak dining table which has a product code SKU 462029. Could this be shipped to the UK by you, and how much would the shipping cost in addition to the price of the table? How long approximately does delivery take? Thank you. Peter Hutchinson +44 (0)771* ***619
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1 comment
#2091679

This is a very heavy table. It was delivered to me wrapped solely in thin bubble wrap which of course was torn. There were several dings and scratches.

ID
#2973121 Review #2973121 is a subjective opinion of poster.
Location
Walton-On-Thames, England
New Reviewer

Terrible customer service.

I texted about an item that was delivered today. It was the wrong item. No response. So I started an online chat and to continue you want me to pay. No. I didn't make the mistake. And of course calling is taking forever.

User's recommendation: Think twice about ordering online.

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ID
#2883138 Review #2883138 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Just to talk with a live person please

Just want help with my order , it would be nice to call your store and get a live person instead of a recording.
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ID
#2686055 Review #2686055 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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