Unclaimed
Crate And Barrel Reviews
33.9K
CLAIMED LOSSES
97
TOTAL REVIEWS
23.3K
PAGE VIEWS
4
ISSUES RESOLVED
Crate And Barrel Reviews
I placed my order online 3 weeks ago. Was charged immediately. Never recieved order confirmation or any info about my order. Calling them 3 days in a row just to listen to music for hours!
Never received my order. Impossible to contact them, customer service just doesn't exist!! Should have read reviews before ordering...
User's recommendation: Avoid them at any cost!
ID
Location
Nampa, Idaho
New Reviewer
Waiting too long for delivery
Delivery of dresser and nightstands Ordered first of December Has not happened Have no where to put my clothes
ID
Location
Grants Pass, Oregon
Preferred solution
Deliver product or service ordered
10 percent offer code
They kept me on hold for 30 mins and kept advising me to chat online, so I initiated a chat. They said they were having trouble with their codes and to go ahead and place the order and get an order number. Sam would then manually input the code. I tried to check out, but their checkout froze two times. I texted Sam back, but he had disconnected!! Very frustrating! Now I will have to drive to Westport CT to personally make the order. My Pottery Barn, West Elm, and Burrows orders went so smoothly!
ID
Location
Westport, Connecticut
New Reviewer
Incompetent staff
Disconnected accidentally and never called back. Also, wont allow clients with drinks to walk inside store. Crazy times.
ID
Location
Montreal, Quebec
New Reviewer
Coffee maker not working
May have European model. Need to talk to someone!! Christmas present we are not happy using. Do other models exist?
ID
Loss
$389
Preferred solution
Let the company propose a solution
Missing items that I paid for.
I ordered 3 dining chairs at $300 apiece 6 weeks ago. They were IN STOCK ITEMS. These chairs shipped with a delivery date oof weds dec 22nd. They never arrived and I waited 45 minutesON HOLD with their customer service they have no idea where my chairs are. This is only one problem Ive had with them this year. I am DONE with Crate and Barrel.
User's recommendation: Shop at POTTERY BARN!
ID
Location
Southbridge, Massachusetts
New Reviewer
Walls marred by furniture delivery people
I had a bed delivered by Crate and Barrel delivery people, and one bed taken away. There was so much damage done to my walls that I have to get the whole entryway stairway repainted. The last time I had this done the cost was $3,000. I reported the problem to C and B and they said they started the claims process. That was six weeks ago and I have not heard from them again. It is not right that I should have to have my walls re-done because of sloppy work done by C and B delivery people.
ID
Location
Norwalk, Connecticut
Preferred solution
Money to get walls repainted.
Non delivery of promised items
Order a product online; received an email confirming delivery date and time. AND WAITED>;;;;;;;;;;;;;;;;;;;;;;;;;;;>>>>. No SHOW Contacted customer service by phone and text Kept getting transferred to NOBODY
ID
Location
Palm Harbor, Florida
New Reviewer
Previous order
Cant find previous email u sent re: delayed order. Why cant someone just answer the phone? Seriously not enough words? Ordere was delayed since last nov. Finally u said not available when I checked but u were sending me something but cant find info Please just answer the phone! Way to complicated to contact U! I suppose that is the point!!
ID
Location
Waterford Township, Michigan
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1 comment
ID
Location
Walton-On-Thames, England
New Reviewer
Terrible customer service.
I texted about an item that was delivered today. It was the wrong item. No response. So I started an online chat and to continue you want me to pay. No. I didn't make the mistake. And of course calling is taking forever.
User's recommendation: Think twice about ordering online.
ID
Cons
- Horrible customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Just to talk with a live person please
Just want help with my order , it would be nice to call your store and get a live person instead of a recording.
ID
Preferred solution
Let the company propose a solution
New Reviewer
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ID
I echo all the complaints about the Folio chairs and the terrible Crate and Barrel "customer service" (disservice is more like it). When the pandemic hit and I was spending so much more time at home, I suddenly noticed that my dining chairs had huge ugly bare spots...
View full review
ID
Location
New York, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNonexistent customer service
Update by user Feb 03, 2021
The replacement hardware delivery has been delayed for the 4th time.
Original review posted by user Feb 02, 2021
I ordered the Yukon dining table in mid-November. The table was delivered without the screws required for attaching the legs. I was told this hardware was ordered in November. It is February 2,2021 and I am still waiting for the hardware. Trying to contact a real person is like contacting the Wizard of Oz. I will never buy anything from this company again. User's recommendation: Buyer beware!!
ID
Pros
- Great design
Loss
$1700
Preferred solution
Apology
Why I will not be purchasing the item I want to buy from Crate and Barrel
I read other purchasing customers complaints
User's recommendation: I am in the process in purchasing a hide-a-bed sofa. After reading reviews from other customers have decided that I will not be making my purchase at Crate and Barrel. have decided that I will not be making my purchase from.
ID
Location
Plano, Texas
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Crate And Barrel
This is a very heavy table. It was delivered to me wrapped solely in thin bubble wrap which of course was torn. There were several dings and scratches.