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Crate and Barrel has the worst online order and customer service I have ever seen anywhere. I orders two different items and paid for separate wrapping (extra charge for that of course).Items came in in one box wrapped together.So ,I get in touch with their customer...
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Company wrote 0 public responses to the review from Nov 10.
Anonymous
KatieLynn

I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front. When I called the number provided ...

#1397724
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I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
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Company wrote 0 private or public responses to the review from Oct 10.
2.2
#1377948
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Crate And Barrel - Rubbish

Took my money and no delivery - absolute joke!!!! No resolution, nothing...
Company wrote 0 public responses to the review from Sep 27.
#1367350
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Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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Company wrote 0 private or public responses to the review from Sep 23.
Anonymous
Anonymous

QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "...

1.5
I didn't like
  • Horrible customer service
  • Never received chair and customer service is horrid
  • Long delays
#1363489
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Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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Company wrote 0 private or public responses to the review from Jul 27.
2.3
#1314763
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Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly, July. They strung me along for months as I called multiple CS agents, waiting on hold an hour...
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Company wrote 0 private or public responses to the review from Jul 26.
1.2
I liked
  • I liked the chair i ordered but never received
I didn't like
  • Never received chair and customer service is horrid
#1313923
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Crate And Barrel - Took money and never got delivery

Trying to get outdoor furniture Ordered waited 4 weeks and were told it wad not available Ordered another item told to wait 2 weeks. 3 weeks later they said it would be in in a month
Company wrote 0 private or public responses to the review from Jun 28.
#1290771
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Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Company wrote 0 private or public responses to the review from Jun 20.
1.0
#1284820
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I ordered four brass lanterns on June 9 . Have yet to receive a delivery as of June 16 . Not “ back ordered “ or so I’m told . Ordered from three other companies on the same day and received their products already. When I called customer no service they supposedly...
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Company wrote 0 public responses to the review from Jun 16.
#1281453
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Contact Crate And Barrel

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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Company wrote 0 private or public responses to the review from Jun 01.
1.4
#1269270
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