Crate And Barrel
Reviews and Complaints
$31.8K
CLAIMED LOSSES
75
TOTAL REVIEWS
18.4K
PAGE VIEWS
4
ISSUES RESOLVED
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Verified ReviewerCrate And Barrel - Don’t buy these
I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining room, so literally used once or twice a year, if that. We purchased special leather cleaners specifically for the chair as well. Now the chairs are sticky and have bluish stains from sitting on them with jeans. I also stepped on one to reach up for decorating the house and the leather peeled off on my bare feet. We sat a skeleton for Halloween decoration the other day and the paint came off again. I’m really sad to see these chairs deteriorate so bad and they were not even being used much. Would love to know if there is a way to fix the problem without having to throw them away.
ID
Product
Crate And Barrel Folio Dining Chair
Pros
- Sleek and modern style
Cons
- Leather is peeling off like paint and cracking all over chair
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution
Crate And Barrel - I got broken items(dishes)
Hello. I got the items today. I got damaged items. 2Swoop bowl(small) and 2bistro 10" low bowls are broken. I am trying to contact customer service for 3hours but nobody answers. Please give me the solutions!
ID
Location
Los Angeles, California
Crate And Barrel - I got broken items(dishes)
Hello. I got the items today. I got damaged items. Swoop bowl(small) and bistro 10" low bowls are broken. I am trying to contact customer service for 3hours but nobody answers. Please give me the solutions!
ID
Location
Los Angeles, California
Crate And Barrel - Return
I am trying to have a return label printed for a wedding registry item. No one has answered my calls over the last week.
ID
Location
Lynnwood, Washington
The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning...
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ID
Location
El Dorado Hills, California
Crate And Barrel - Refuse a delivery if parts are missing!
I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered the bed and all of the necessary hardware to put it together was missing! It could not be setup...they turnaround and tell my son they will order it and have it sent to his house, but will not be able to return for about a month to put it together. Terrible service, we now have to hire someone on the outside to put it together. Never again will I buy anything from Crate and Barrel.
ID
Location
Boynton Beach, Florida
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Crate And Barrel - Disorganized and dishonest
I ordered an item as a gift, then received and email that the high volume of orders had them backlogged and They couldn't guarantee delivery of a gift item on time so I canceled the order before it shipped. Several days later i got shipping notification so i called got transferred and lied to. The first person acknowledged my earlier call to cancel the second said there was no record of my call, but she would have the package re routed and I would be refunded. Three days later i get notifications my order will be delivered tomorrow!. Now i need to ask the recipient to return their own gift because they will be receiving 2 of the same cappuccino machines. One from Amazon and one from Crap and Barrel... Grrr....
ID
Service
Crate And Barrel Shipping Service
Cons
- Regret decision
- Affect on my time
- Horrible customer service
Reason of review
Poor customer service
Loss
$439
Preferred solution
Full refund
Crate And Barrel - We had to wait way too long for our special order couch
We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over for Thanksgiving, I also just had back surgery and, because of no couch, am unable to even sit in my living room, having to spend all my time in my bedroom. This is going to be VERY inconvenient and I am very disappointed with this company. I talked to 3 separate employees and each of them just said "sorry, that's because it's a special order", No help at all.
ID
Pros
- Nice couch we ordered
Cons
- No loaner though other people stated they got one
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Let the company propose a solution
Resolved: Crate And Barrel - Lowe’s Dining Chairs Perling
Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
Resolved
ID
Product
Crate And Barrel Chair
Cons
- Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
Resolved: Crate And Barrel - Lowe Dining Chairs are Peeling
I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
Resolved
ID
Location
Silver Spring, Maryland
Compare Companies
Crate And Barrel
75 reviews
VS
West Elm
654 reviews
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
ID
Product
Crate And Barrel Folio Dining Chair
Cons
- Horrible customer service
- Regret decision
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution
Crate And Barrel - Lied about delivery time frame
I ordered a custom sofa and they said 6-9 weeks. I just checked on the order and it wont be ready until sometime in July. Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks. I would have never ordered this item from them and I will never order anything from them again!!!!!!
ID
Location
Boca Raton, Florida
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Let the company propose a solution
Crate And Barrel - Poor phone service.,on line inquiry
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
ID
Reason of review
Poor customer service
Resolved: Crate And Barrel - Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Resolved
ID
Location
San Diego, California
Crate And Barrel - Leather chairs peeling off
leather chairs from CB are peeling off !!! barely used, both show same symptoms . the top layer of the leather is falling off...ugly sight and unusable....was expensive when we got it...
ID
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$600
Crate And Barrel - Made it right
spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
ID
Location
Denver, Colorado
Service
Crate And Barrel Customer Care
Reason of review
Good customer service
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