Crate And Barrel Reviews

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Verified Reviewer New Reviewer

2.8
Update by user Oct 12, 2020

The DAY AFTER I disputed the claim with Synchrony Bank on my C&B card the company shipped the item. It needed the club of me making a financial fuss to rectify the situation. It appears their communication with their vendor fulfillment cycle is miserable and requires a...

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1 comment
#1985143

I've had 2 orders cancelled. Called to ask why, they said the card was declined but they took the money from my Credit Card. They have no record of the money they took.

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ID
#2166213 Review #2166213 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Pros
  • Great design
Preferred solution
Deliver product or service ordered
New Reviewer

Walls marred by furniture delivery people

I had a bed delivered by Crate and Barrel delivery people, and one bed taken away. There was so much damage done to my walls that I have to get the whole entryway stairway repainted. The last time I had this done the cost was $3,000. I reported the problem to C and B and they said they started the claims process. That was six weeks ago and I have not heard from them again. It is not right that I should have to have my walls re-done because of sloppy work done by C and B delivery people.
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ID
#3090779 Review #3090779 is a subjective opinion of poster.
Location
Norwalk, Connecticut
Preferred solution
Money to get walls repainted.

Non delivery of promised items

1.6
Order a product online; received an email confirming delivery date and time. AND WAITED>;;;;;;;;;;;;;;;;;;;;;;;;;;;>>>>. No SHOW Contacted customer service by phone and text Kept getting transferred to NOBODY
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ID
#3043789 Review #3043789 is a subjective opinion of poster.
Location
Palm Harbor, Florida
New Reviewer

Previous order

Cant find previous email u sent re: delayed order. Why cant someone just answer the phone? Seriously not enough words? Ordere was delayed since last nov. Finally u said not available when I checked but u were sending me something but cant find info Please just answer the phone! Way to complicated to contact U! I suppose that is the point!!
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ID
#2987534 Review #2987534 is a subjective opinion of poster.
Location
Waterford Township, Michigan

Lakin Teak Extendable Dining Table

I live just outside London in the UK. I am thinking of purchasing the Lakin Teak dining table which has a product code SKU 462029. Could this be shipped to the UK by you, and how much would the shipping cost in addition to the price of the table? How long approximately does delivery take? Thank you. Peter Hutchinson +44 (0)771* ***619
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1 comment
#2091679

This is a very heavy table. It was delivered to me wrapped solely in thin bubble wrap which of course was torn. There were several dings and scratches.

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ID
#2973121 Review #2973121 is a subjective opinion of poster.
Location
Walton-On-Thames, England
New Reviewer

Terrible customer service.

I texted about an item that was delivered today. It was the wrong item. No response. So I started an online chat and to continue you want me to pay. No. I didn't make the mistake. And of course calling is taking forever.

User's recommendation: Think twice about ordering online.

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#2883138 Review #2883138 is a subjective opinion of poster.
Cons
  • Horrible customer service
Preferred solution
Deliver product or service ordered
New Reviewer

Just to talk with a live person please

Just want help with my order , it would be nice to call your store and get a live person instead of a recording.
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ID
#2686055 Review #2686055 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

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1.0
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ID
#2487767 Review #2487767 is a subjective opinion of poster.

1.0
I echo all the complaints about the Folio chairs and the terrible Crate and Barrel "customer service" (disservice is more like it). When the pandemic hit and I was spending so much more time at home, I suddenly noticed that my dining chairs had huge ugly bare spots...
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#2462315 Review #2462315 is a subjective opinion of poster.
Location
New York, New York

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Nonexistent customer service

2.3
Update by user Feb 03, 2021

The replacement hardware delivery has been delayed for the 4th time.

Original review posted by user Feb 02, 2021
I ordered the Yukon dining table in mid-November. The table was delivered without the screws required for attaching the legs. I was told this hardware was ordered in November. It is February 2,2021 and I am still waiting for the hardware. Trying to contact a real person is like contacting the Wizard of Oz. I will never buy anything from this company again.

User's recommendation: Buyer beware!!

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ID
#2404123 Review #2404123 is a subjective opinion of poster.
Pros
  • Great design
Loss
$1700
Preferred solution
Apology

Why I will not be purchasing the item I want to buy from Crate and Barrel

1.0
I read other purchasing customers complaints

User's recommendation: I am in the process in purchasing a hide-a-bed sofa. After reading reviews from other customers have decided that I will not be making my purchase at Crate and Barrel. have decided that I will not be making my purchase from.

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ID
#2208500 Review #2208500 is a subjective opinion of poster.
Location
Plano, Texas

I cannot get through

Tried to speak to someone about my account and could not get through.
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ID
#2195769 Review #2195769 is a subjective opinion of poster.
Location
New York, New York
New Reviewer

Absent Customer service

1.0
Have had 4 orders over the past two months (over $2K in value combined). Not one of those orders processed correctly. Every time I tried to reach customer service, I was kept on hold for greater than 1.5 hours. Leaving a message for them to call or text you doesn't work either. What happened to this company? It used to be so great.

User's recommendation: Avoid online orders at all costs.

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ID
#2190253 Review #2190253 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution
New Reviewer

I need return mailing slip for the bread machine I bought

I talked with someone a few weeks ago and wanted to return the machine. When I tried online it said I would have to pay for it But the person indicated that although I had ordered it in April, I didn't get it until August. I still could get a return label for Fed Ex My husband is ill and we have been out of town. Please help me.
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ID
#2159052 Review #2159052 is a subjective opinion of poster.
Location
Newberry, Florida
New Reviewer

Have not received entire order

One of the items on order is shipping from a store . No status update on when it will ship

User's recommendation: notify status Of order.

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ID
#2149306 Review #2149306 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Preferred solution
Deliver product or service ordered
New Reviewer

Very hard to reach anyone with order and registry questions

The online chat was closed at 10:00 am and I have been on hold for 15 minutes already with no response. Very poor customer service for a company that used to have great customer service
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ID
#2132679 Review #2132679 is a subjective opinion of poster.
Location
Evanston, Illinois
Preferred solution
Deliver product or service ordered

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