Crate And Barrel Reviews and Complaints
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Customers don't like
- Horrible customer service
- Long delays
- Affect on my time
Customers like
- Sofa in store
- Sofa before it frayed
- Products
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Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
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I liked
- Fact that they loaned us chairs over the holidays
I didn't like
- Never received chair and customer service is horrid
- Cant tell us when our chairs will be in
- Salespeople act annoyed when i call to follow up on order
Crate And Barrel in San Diego, California - Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Crate And Barrel - Leather chairs peeling off
leather chairs from CB are peeling off !!! barely used, both show same symptoms . the top layer of the leather is falling off...ugly sight and unusable....was expensive when we got it...
Crate And Barrel - Made it right
spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
Product
After waiting 3 weeks, and multiple 1hr or more calls and emails with your customoer service I was told my order was stuck in picking that this happens at times and they wiould push it through and expedite shipping. After 5 days and no gift received i again went...
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Anonymous
Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat. We're all lucky enough a...
I didn't like
- Deceptive business practices or poor management
Crate and Barrel has the worst online order and customer service I have ever seen anywhere. I orders two different items and paid for separate wrapping (extra charge for that of course).Items came in in one box wrapped together.So ,I get in touch with their customer...
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KatieLynn
I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front. When I called the number provided ...
I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
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Crate And Barrel - Rubbish
Took my money and no delivery - absolute joke!!!! No resolution, nothing...
Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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Anonymous
QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "...
Product
I didn't like
- Customer service
- Never received chair and customer service is horrid
- Horrible customer service
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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Deja
We had the same exact problem with these chairs. We bought 8 and 7 of the 8 have peeled. The one that didn’t was a slightly more greenish leather so I think it was manufacture...
Anonymous
but they were "as is" final sale....
Companies Similar to Crate And Barrel
Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly, July. They strung me along for months as I called multiple CS agents, waiting on hold an hour...
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I liked
- I liked the chair i ordered but never received
I didn't like
- Never received chair and customer service is horrid
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manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.