Crate And Barrel Reviews and Complaints
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2
ISSUES RESOLVED
64
TOTAL REVIEWS
$24.4K
CLAIMED LOSSES
$1.3K
AVG LOSS
16.7K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Affect on my time
Pros
- Sofa in store
- Sofa before it frayed
- Products
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2 comments
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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Author
HospitableSpectacledBear455
Location
Pasadena, California
Reason of review
Bad quality
Loss
$1500
0 comments
Crate And Barrel in Boca Raton, Florida - Lied about delivery time frame
I ordered a custom sofa and they said 6-9 weeks. I just checked on the order and it wont be ready until sometime in July. Then customer service told me it will then have to be shipped to their warehouse before it ships out to my client. They also said that it would be sitting for 4 weeks before it ships out to the hamptons. that means a total of 15- 16 weeks for the item that they originally said would be 6-9 weeks. I would have never ordered this item from them and I will never order anything from them again!!!!!!
Author
HeartfeltBaskingShark979
Location
Boca Raton, Florida
Reason of review
Problem with delivery
Loss
$1200
Preferred solution
Let the company propose a solution
0 comments
Crate And Barrel - Poor phone service.,on line inquiry
Cooks tools are on sale as shown on line. they are shown as a set. for $39.99. person answering the phone did not mention that you could get these cook tools from Oxo individually without the whole set. She could have saved me a trip to the store by paying for them.
Author
RightHumboldtPenguin
Reason of review
Poor customer service
Resolved
0 comments
Resolved: Crate And Barrel in San Diego, California - Pulled the rug out from under us!
We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
Author
PlacidMaltese112
Location
San Diego, California
0 comments
Crate And Barrel - Leather chairs peeling off
leather chairs from CB are peeling off !!! barely used, both show same symptoms . the top layer of the leather is falling off...ugly sight and unusable....was expensive when we got it...
Author
ConfusedKangaroo
Reason of review
Bad quality
Loss
$600
0 comments
Crate And Barrel - Made it right
spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
Author
RhetoricalBeetle
Service
Reason of review
Good customer service
Resolved
1 comment
Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
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manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.
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Author
RhetoricalBeetle
Location
Lone Tree, Colorado
Pros
- Fact that they loaned us chairs over the holidays
Cons
- Never received chair and customer service is horrid
- Salespeople act annoyed when i call to follow up on order
- Cant tell us when our chairs will be in
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
1 comment
After waiting 3 weeks, and multiple 1hr or more calls and emails with your customoer service I was told my order was stuck in picking that this happens at times and they wiould push it through and expedite shipping. After 5 days and no gift received i again went...
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Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat. We're all lucky enough a...
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Author
Tracie Rose
Cons
- Deceptive business practices or poor management
Reason of review
Order processing issue
Loss
$70
Preferred solution
Let the company propose a solution
Tags
1 comment
Crate and Barrel has the worst online order and customer service I have ever seen anywhere. I orders two different items and paid for separate wrapping (extra charge for that of course).Items came in in one box wrapped together.So ,I get in touch with their customer...
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I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front. When I called the number provided ...
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Author
PissedConsumer1397724
Reason of review
Order processing issue
0 comments
I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
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Author
FloppyGreyReefShark289
Service
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0 comments
Crate And Barrel - Rubbish
Took my money and no delivery - absolute joke!!!! No resolution, nothing...
Author
PissedConsumer1367350
Reason of review
Order processing issue
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We had the same exact problem with these chairs. We bought 8 and 7 of the 8 have peeled. The one that didn’t was a slightly more greenish leather so I think it was manufacture...