Crate and Barrel

1) We have nothing to do with Fed Ex showing up, so stop expecting us to call them because we don't/can't know where the driver is. 1800GoFedEx. Use it. 2) When you start swearing, we have the right to hang up on you. And we will. Calm down. The world isn't going to revolve around your $20 order with 15% off. 3) The return policy is very lenient. CB will send replacements for just about everything at no cost to you. Even furniture. You're welcome! 4) Those of us that were trained properly apologize for those who were not. The problem is CB doesn't have any consistency in training so most of us are picking up the slack for the idiots. 5) We are on a rating system with a skewed metric - so you may be unhappy with the company but the agent was great. It doesn't matter, the nice agent gets slammed for a job well done anyway. 6) There is no winning with most of you. It's amazing how some of you are even able to walk out your front door without assistance. We can't fix everything, and it's unrealistic of you to think that we can. 7) Bridezillas. 8) We aren't paid a living wage, so when you cry about your $5000 sofa, most of us are never going care how "bad" you have it, waiting for delivery in a 4 hour window. Suck it up. They'll get there when they get there. No, we can't call that driver, either. 9) We are not the IT department, so we do not have anything to do with why your password isn't working. Reset it. 10) Our wait times are bad because people jam up the lines with stupid questions like "How do I reset my password?". We're overworked and have about an hour of work to do in 3 minutes. Yes, that's right. 3 minutes. When you call or chat? There are 900 people ahead of you on any given day. You're not more special than anyone else. A harsh reality for most of you. The problems at CB: flawed systems and no leadership. First World problems!

I had placed the order with the intention of picking it up. I live in WI and my store is in Geneva, IL. I frequently go down to Geneva, and had planned to pick it up then. I was a little surprised when I was notified the item came in that I was only given one week to p/u. Five days before my week was up I came down with covid. I tried to contact the store several times to ask them to ship it, but the phone # wasn't working. Called national cu; they had same phone. They sent an email to Geneva explaining request. Will call me before end of day with update. I will be VERY DISTRESSED if this order goes back into stock, and is then unavailable. I have ordered custom window treatments specifically to coordinate with this duvet.