
Crate and Barrel
Crate and Barrel Overview
Crate and Barrel has 2.0 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Crate and Barrel to a friend or colleague.
- Rating Distribution
Pros: Discount offered, Great design, Fact that they loaned us chairs over the holidays.
Cons: Horrible customer service, Regret decision, Affect on my time.
Crate and Barrel has 2.0 star rating based on 62 customer reviews. Consumers are mostly dissatisfied.
33% of users would likely recommend Crate and Barrel to a friend or colleague.
- Rating Distribution
Pros: Discount offered, Great design, Fact that they loaned us chairs over the holidays.
Cons: Horrible customer service, Regret decision, Affect on my time.Recent recommendations regarding this business are as follows: "Don’t hope to talk to anyone, they never reply", "Do not use this website", "DO NOT USE!", "Will never", "Please shop at their stores".
Most users ask Crate and Barrel for the delivery of goods as a solution to their issues.
Review authors value the most Location and Diversity of Products or Services. Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews






























This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVERY ANNOYED
Trying to find an item
User's recommendation: Don’t hope to talk to anyone, they never reply
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Delivery drivers
Preferred solution: Delivery driver ran over sod reimbursement for paying landscaper
Payment method on an order
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |POOR CUSTOMER SERVICE
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE!!!

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Apple App
Very bad service
User's recommendation: Will never
POOR CUSTOMER SERVICE NO PRODUCTS RECIEVED
User's recommendation: Do not use this website
Never received part of my order and was sent a note that ups delivered the entire order.
Great Service
User's recommendation: Please shop at their stores
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |I ordered a king-size headboard and the wrong one was delivered today. I had additional problems in resolving issues about orders placed, then cancelled—charges continue to appear on my account.
User's recommendation: Always confirm the exact order placed.
About a product i wish to purchase..not pissed
User's recommendation: Absolutely fabulous
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNasty Customers
Problems are ongoing, with no end in sight.
- Discount offered
- Regret decision
- Management
Preferred solution: A better job.
User's recommendation: They don't pay enough to deal with their nasty customers
Problem with order pickup
Preferred solution: Deliver product or service ordered
User's recommendation: Have your order shipped no matter how close you live to the store; things happen!
Catalog
User's recommendation: Pending
Lost order?
Preferred solution: Deliver product or service ordered
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