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Crate and Barrel

Crate and Barrel

www.crateandbarrel.com
What is your customer experience with Crate and Barrel?

Crate and Barrel Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Crate and Barrel has 2.2 star rating based on 72 customer reviews. Consumers are mostly dissatisfied.

  • 33% of users would likely recommend Crate and Barrel to a friend or colleague.

  • Rating Distribution
  • Pros: Discount offered, Great design, Products.
    Cons: Horrible customer service, Regret decision, Affect on my time.

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Media from reviews

Crate and Barrel - Beware! - Serious deterioration in less than 2 years
Crate and Barrel - Beware! - Serious deterioration in less than 2 years - Image 2Crate and Barrel - BewareCrate and Barrel - Don’t buy theseCrate and Barrel - Don’t buy these - Image 2Crate and Barrel - Don’t buy these - Image 3Crate and Barrel - Six Tan leather all developed black cracks
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Top Crate and Barrel Reviews

Positive Review

"Check on order placed on line"

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Everything was resolved. The person was very helpful. She checked and gave me all the information on when items would be sent out.

Critical Review

"Horrible EVERYTHING"

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I have held my tongue long enough. The stores we have dealt with from MAY 2024 from Dallas then the delivery to Colorado HAS BEEN UNBELIEVABLY HORRIBLE!!! We...

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Saranya Hxv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Check on order placed on line

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Everything was resolved. The person was very helpful. She checked and gave me all the information on when items would be sent out.

View full review
Pros:
  • Efficient

Preferred solution: Deliver product or service ordered

Resolved
Avi L Cqa

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Beware! - Serious deterioration in less than 2 years

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Crate and Barrel - Beware! - Serious deterioration in less than 2 years
Crate and Barrel - Beware! - Serious deterioration in less than 2 years - Image 2
Contains 1 confidential file for company representatives

I purchased the clybourn walnut executive desk and placed it in my office well away from any direct sunlight, and with blinds on all the windows. Unfortunately within a year and a half, the wood finish has seriously deteriorated, resulting in uneven variations and markings all over the desk.

These unsightly marks ruin the look of the desk. I think its because of the type of finish, or lack thereof on this desk. While beautiful originally, it now looks damaged. Crate and Barrel refused to take any responsibility for this, and responded that this is normal wear and tear.

Very sad to think that a desk like this cannot last even 2 years before wear and tear ruins it. This is not a desk that will last more than a couple of years.

View full review
Loss:
$2799
Cons:
  • Zero accountability
  • Bad customer service
  • Refusing to acknowledge poor workmanship and quality

Preferred solution: I already filed and complaint with no resolution with BBB. I just want others to be aware of their bad business.

User's recommendation: Do not buy this desk

Joeanthony Ksf
map-marker Benicia, California

Track package

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The customer service rep was extremely helpful and replaced my lost items for delivery within 24 hours!

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User's recommendation: Highly recommend

Tammy M Lir

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Dallas, Texas

Horrible EVERYTHING

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I have held my tongue long enough. The stores we have dealt with from MAY 2024 from Dallas then the delivery to Colorado HAS BEEN UNBELIEVABLY HORRIBLE!!!

We had to custom order a sofa after the original order was the wrong color.

We waited then without a sofa in our house in the mountains for Six months. Then they delivered a partial sofa with a missing piece and could not locate it. Then they had to re-order that sofa. And it was finally delivered I believe in December.

The rug that we ordered at the same time in May, has been promised, then canceled at least six times and the last one being today which has been my tipping point.

The delivery service said that they had it two or three weeks ago. We flew here to Denver to be here over the holidays and accept the rug and then today all of a sudden they cant locate it and theyre telling us they have to re-order the rug.!!!

I dont know where the crack in the system is but this has been unreal and we are completely upset with all of the experience we have had with this order of what $10,000 or more.

I dont remember now its been so long.

Please advise and explain the ridiculous customer service!! This has been anxiety ridden since June !!

If I would have known, this is what we would have to deal with for 9 MONTHS , the bait and switch We couldve ordered from Arhaus or Restoration Hardware or any other furniture place and at least had better customer service and problem-solving techniques.

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Cons:
  • Delivery problems
  • Backorders arrogance of customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Never

Anonymous
map-marker Grant, Nebraska

Awful customer service!!

C&B Has awful customer service. Of the close to 10 people I talked to only one seemed to be able to help and had knowledge Jeremy was the only helpful one. The rest seem incompetent at best

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Anonymous
map-marker Paola, Kansas

Missed delivery

Terrible customer service.

The delivery team arrived 20 minutes late on a four hours window, buzzed and left within 10 minutes of arriving while I was in the shower. I called the customer service but they wouldnt come back.

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User's recommendation: Not recommended

Anonymous
map-marker Rockwall, Texas

UNBELIEVABLY UNORGANIZED AND UNHELPFUL

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We ordered a large stock sectional sofa in May. it was delivered after multiple date changes (by Fragile

Pack) but did not look the same as showroom.

It had a blueish tint in our room so we asked to special order a basic taupe color. This was after we got rid of all our original sofas. Again, multiple date changes to pick this up and then leave us with nothing while in production. No offer to leave or replace something to sit on for the next 5 months.

Finally, after again multiple date changes to be there to deliver we received 4 pieces of a 5 piece set.

Now waiting to either get another whole sofa or find missing piece.. NIGHTMARE!!

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User's recommendation: NOPE

Shirley N Ilq

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Verified Reviewer

Furniture Delivered

Mason bedroom furniture delivered August 7, 2024

The furniture has a very bad gas mold musty oder coming from it, had to close off room got very ill yesterday from strong mold gas musty oder it is now 5:27 am August 8,2024 the oder is no better is located in a/c controlled room will be weeks maybe months maybe never be able to use the furniture.

Severe headache and sinus headache my throat felt like was closing up, having problems breathing, was in room putting lamps on furniture and do a few things in the room started getting a bad headache throat bothered me head felt like it was exploding immediately sprayed my nose put hot towels on my face..tried wearing a face mask did not help .

this matter needs immediate attention as I have to pass through the room to get to master bedroom from main part of home..

Please call asap.

Please have someone remove furniture asap and bring furniture with no gas musty gas mold oder ,it is super strong..

This should not happen to anyone, where was the furniture stored sure was not a a/c environment..

It stinks so bad..

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Anonymous
map-marker Redmond, Washington

Question about an item

I wasnt a pissed customer. I just had a question about a product.

I find it interesting that no one picked up at all.

Was it to keep the caller on hold so they hang up? I wonder

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Anonymous
map-marker Palmetto, Florida

Complaints of employee

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The manager was so rude with returning 3 items that was inadvertently delivered tow home I yet to purchase. I also was returning 2 items that I did purchase.

The manager on 6/1/24 at 11:00 was a man and he accused of wanting money for the things I did not pay for, after I explained what had happen. He was totally rude!!!

I am not asking for anything with this complaint, just want to report it so it does not happen again or to anyone else. Thank you, Jennefer Haubrich

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mercedes s Lmr

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Verified Reviewer
| map-marker Los Angeles, California

The most frustrating furniture purchase i have ever experienced!!

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The only reason I'm writing this review is to let people know how terrible this company is. Not only their products are over priced but also the customer service is REALLY POOR.

I have bought a couch to order it was suppose to be ready in approximately 45 days BUT the company keeps postponing the delivery. Now I have to wait 2 more months and there is no guarantee. I wanted to cancel the order all together BUT they wouldn't give me a refund.

Now I'm in a big dispute with them. MY ADVICE, DO NOT BUY FURNITURE FROM CRATE AND BARREL

View full review
Loss:
$2700
Cons:
  • Bad customer service
  • Over priced

Preferred solution: Full refund

Karen B Sir

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Spent $1000, received broken goods and can’t get ANY response from ANYBODY. Will never shop here again.

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Contains 1 confidential file for company representatives

Purchased Weber grill, as well as on-site assembly which revealed a broken piece that required a new replacement grill. For over a month, I have been battling with a pathetic Customer Service Dept that cant seem to have the old grill picked up and deliver a new one.

Tomorrow, Im calling the president of Crate and Barrel. Im shocked at the complete incompetence.

View full review
Loss:
$936
Cons:
  • Despicable customer service

Preferred solution: Full refund

User's recommendation: Do not purchase any high ticket items that need to be shipped

Anonymous
map-marker Northridge, California

Non working customer service number

I have noticed that they have been deducing money from my PayPal for 2 months for some sort of an automatic payment .. They dont answer the phone..

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User's recommendation: I would and will stay away from this store

Edmundo C Qbs
map-marker Melbourne, Victoria

I was never able to communicate with anyone

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I have been trying to call Crate and Barell for days and it is always busy.

I tried the text message customer service and I have to pay $5 to speak to someone that isnt a computer. There is no customer service. You charges my card for an online purchase and three weeks have passed and I never got a confirmation email

View full review
Loss:
$245
Pros:
  • You have no customer service
Cons:
  • You have no customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Crate and Barrell has no customer service unless you pay.

Edmundo C Abt
map-marker Columbia, South Carolina

I have not been able to contact a customer service agent. You make it very difficult to contact anyone.

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I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three weeks later I have not received my order nor have been able to track it.

View full review
Loss:
$245
Pros:
  • Products
Cons:
  • Unreachable customer service

Preferred solution: Customer Service agent

User's recommendation: Do not count on being able to reach customer service.

Barbara C Aky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

VERY ANNOYED

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Our Folio dining chairs have cracked . We rarely use them, and the leather looks worn and the backs have cracked. These are not cheap chairs.

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About

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Summary

Crate and Barrel is an originally family owned house ware shop established back in 1962. As for today Crate and Barrel operates a well-developed network of house ware shop located throughout US, which includes 150 stores and over 7,0000 associates nationwide. The shop was established by Gordon and Carole Segal. Crate and Barrel online marketplace features a wide variety of departments. These are the following: kitchen and food, decorating and accessories, bed and bath etc. All of the products by Crate and Barrel are available through the official online shop of the company.

Crate and Barrel reviews and complaints

Crate and Barrel is ranked 288 out of 3423 in Furniture and Decor category

Area Served

USA

Payment Methods

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