Crate and Barrel

I purchased the clybourn walnut executive desk and placed it in my office well away from any direct sunlight, and with blinds on all the windows. Unfortunately within a year and a half, the wood finish has seriously deteriorated, resulting in uneven variations and markings all over the desk.

These unsightly marks ruin the look of the desk. I think its because of the type of finish, or lack thereof on this desk. While beautiful originally, it now looks damaged. Crate and Barrel refused to take any responsibility for this, and responded that this is normal wear and tear.

Very sad to think that a desk like this cannot last even 2 years before wear and tear ruins it. This is not a desk that will last more than a couple of years.

I have held my tongue long enough. The stores we have dealt with from MAY 2024 from Dallas then the delivery to Colorado HAS BEEN UNBELIEVABLY HORRIBLE!!!

We had to custom order a sofa after the original order was the wrong color.

We waited then without a sofa in our house in the mountains for Six months. Then they delivered a partial sofa with a missing piece and could not locate it. Then they had to re-order that sofa. And it was finally delivered I believe in December.

The rug that we ordered at the same time in May, has been promised, then canceled at least six times and the last one being today which has been my tipping point.

The delivery service said that they had it two or three weeks ago. We flew here to Denver to be here over the holidays and accept the rug and then today all of a sudden they cant locate it and theyre telling us they have to re-order the rug.!!!

I dont know where the crack in the system is but this has been unreal and we are completely upset with all of the experience we have had with this order of what $10,000 or more.

I dont remember now its been so long.

Please advise and explain the ridiculous customer service!! This has been anxiety ridden since June !!

If I would have known, this is what we would have to deal with for 9 MONTHS , the bait and switch We couldve ordered from Arhaus or Restoration Hardware or any other furniture place and at least had better customer service and problem-solving techniques.

We ordered a large stock sectional sofa in May. it was delivered after multiple date changes (by Fragile

Pack) but did not look the same as showroom.

It had a blueish tint in our room so we asked to special order a basic taupe color. This was after we got rid of all our original sofas. Again, multiple date changes to pick this up and then leave us with nothing while in production. No offer to leave or replace something to sit on for the next 5 months.

Finally, after again multiple date changes to be there to deliver we received 4 pieces of a 5 piece set.

Now waiting to either get another whole sofa or find missing piece.. NIGHTMARE!!

Mason bedroom furniture delivered August 7, 2024

The furniture has a very bad gas mold musty oder coming from it, had to close off room got very ill yesterday from strong mold gas musty oder it is now 5:27 am August 8,2024 the oder is no better is located in a/c controlled room will be weeks maybe months maybe never be able to use the furniture.

Severe headache and sinus headache my throat felt like was closing up, having problems breathing, was in room putting lamps on furniture and do a few things in the room started getting a bad headache throat bothered me head felt like it was exploding immediately sprayed my nose put hot towels on my face..tried wearing a face mask did not help .

this matter needs immediate attention as I have to pass through the room to get to master bedroom from main part of home..

Please call asap.

Please have someone remove furniture asap and bring furniture with no gas musty gas mold oder ,it is super strong..

This should not happen to anyone, where was the furniture stored sure was not a a/c environment..

It stinks so bad..