wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them.
i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it wasn't too bad. i went back to the store and they instructed me on how to clean the chairs.
just water and damp cloth. that did not help. i hoped it wouldn't get worse and tried to just deal with the dark blemishes. but it has gotten way, way worse since i started having more people over in the past year or two.
they look awful. i have recently read that the leather chairs i was sold are not in fact real leather...but some sort of bonded pseudo-leather. i read that it might be considered fraud for crate and barrel to have sold them to me as "leather" chairs. i brought the chairs to a very high end well regarded furniture repair specialists and he refused to work with them.
he could not believe crate and barrel sold these to me as leather chairs. i will contact the store i bought them from and request a refund. this is very disappointing. all of my other crate and barrel furniture has held up beautifully.
that is why i am so sad and disappionted about this set. i don't think C&B intentionally misrepresented these chairs, i think it may have been a shady manufacturer who supplied these substandard chairs.
I am hoping C&B will make good on this debacle! i see many complaints online about the old folio chairs.
Product or Service Mentioned: Crate And Barrel Folio Dining Chair.
Reason of review: Bad quality.
Monetary Loss: $1400.
Preferred solution: store credit in the full amount i originally paid for these fake leather chairs.
Crate And Barrel Pros: Product design salespeople at store.
Crate And Barrel Cons: Store misrepresented chairs as real leather but they are bonded.
Location: 850 W North Ave, Chicago, IL 60642, USA