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Crate And Barrel in New York, New York - Rubbish

Took my money and no delivery - absolute joke!!!! No resolution, nothing...
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Review
#1367350 Review #1367350 is a subjective opinion of poster.
Reason of review
Order processing issue
1.0
Details
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
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Review
#1210585 Review #1210585 is a subjective opinion of poster.
Reason of review
Order processing issue
I had the same problem. I live alone and I only cleaned the chairs with warm water and a sponge. I purchased the black folio chairs for $219.00 about 7 years ago. The cahirs are now $259.00 and they told me they would replace the chairs at the same price with a 10 %...
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4 comments
Anonymous
#1573622

Bought same chairs in 2011 same thing happening. Contacting crate and barrel now

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Review
#586694 Review #586694 is a subjective opinion of poster.
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
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1 comment
Anonymous
#668094

C&B has two lines of furniture. Pretty sure the assembled anything

Would be the lower line. Ikea would be a better suit. I have a solid

Wood table and book case from C & Band they are beautiful and worth

Every penny. They aren't from China either.

Review
#275032 Review #275032 is a subjective opinion of poster.
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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9 comments
Anonymous
#1219863

There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.

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Review
#242432 Review #242432 is a subjective opinion of poster.

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts