(2 of 67 reviews match)
"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
Buyer Beware: Crate and Barrel
Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their Memorial Day sale, I get an email advertising "15% off EVERYTHING" only to find out last minute it does not apply to sale merchandise. Gets what? Many items are "on sale" I put this store in the category of Pottery Barn. How is it that many retailers can offer good prices AND free shipping? Here's the breakdown: If Crate and Barrel honored its advertising my Alfesco Dining set would have cost $1527.46 with tax but because of the reneging, the set now costs $2008.70. That's a $481.24 difference, about 25% more. That is my definition of deceptive advertising.
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