Show reviews that mention
customer service service customer chairs order crate barrel store delivery furniture leather
Filter review

Crate And Barrel - Poor service - wish I had ordered from Pottery Barn

I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
View full review
#747412 Review #747412 is a subjective opinion of poster.
Birmingham, Michigan
  • Affect on my time
  • Horrible customer service
  • Incorrect information
Reason of review
Poor customer service
Preferred solution
Price reduction

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Crate And Barrel Products and Services Reviews

Product or Service Reviews

Compare Companies

Crate And Barrel
Crate And Barrel
75 reviews
West Elm
West Elm
657 reviews
Compare Crate And Barrel vs West Elm