State: Michigan City: Ann Arbor Clear all filters (1 of 67 reviews match)

Crate And Barrel in Ann Arbor, Michigan - Crate & Barrel shipped different product than ordered

I bought online a wine cellar for 16 bottles at Crate & Barrel, however the product that was delivered was a 8 bottles cellar. I called them and the statement was that they were out of the required product. So, they knew it, even though they shipped to me an inferior product. They even haven't called me before shipping a different wine cellar. The solution was to return the it. It was the second and last time that I've purchased at Crate and Barrel. It is supposed that Crate & Barrel is a serious company that looks for the customer needs, unfortunately this is not the case. They were selling at their website a product that was out of stock.
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#453421 Review #453421 is a subjective opinion of poster.
  • wrong product

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Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
(630) 369-4464
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