Show reviews that mention
customer service service customer chairs order crate barrel store delivery furniture leather
Filter review

Crate And Barrel - Crate & Barrel shipped different product than ordered

I bought online a wine cellar for 16 bottles at Crate & Barrel, however the product that was delivered was a 8 bottles cellar. I called them and the statement was that they were out of the required product. So, they knew it, even though they shipped to me an inferior product. They even haven't called me before shipping a different wine cellar. The solution was to return the it. It was the second and last time that I've purchased at Crate and Barrel. It is supposed that Crate & Barrel is a serious company that looks for the customer needs, unfortunately this is not the case. They were selling at their website a product that was out of stock.
View full review
ID
#453421 Review #453421 is a subjective opinion of poster.
Location
Ann Arbor, Michigan
Loss
$200

Your trust is our top priority

  • 100% user-generated content
  • Professional automated and live moderation
  • Zero tolerance for fake reviews
  • Equal Opportunity and Protection
  • Verified content

For more information about PissedConsumer and our reviews check out our FAQ page

Crate And Barrel Products and Services Reviews

Product or Service Reviews

Compare Companies

Crate And Barrel
Crate And Barrel
75 reviews
1.9
VS
West Elm
West Elm
657 reviews
2.0
Compare Crate And Barrel vs West Elm