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Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn

1.0
Details
I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
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Review
#747412 Review #747412 is a subjective opinion of poster.
Cons
  • Incorrect information
  • Horrible customer service
  • Regret decision
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction
Tags
  • Delays

Crate And Barrel in Ann Arbor, Michigan - Crate & Barrel shipped different product than ordered

I bought online a wine cellar for 16 bottles at Crate & Barrel, however the product that was delivered was a 8 bottles cellar. I called them and the statement was that they were out of the required product. So, they knew it, even though they shipped to me an inferior product. They even haven't called me before shipping a different wine cellar. The solution was to return the it. It was the second and last time that I've purchased at Crate and Barrel. It is supposed that Crate & Barrel is a serious company that looks for the customer needs, unfortunately this is not the case. They were selling at their website a product that was out of stock.
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Review
#453421 Review #453421 is a subjective opinion of poster.
Loss
$200
Tags
  • wrong product
"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
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2 comments
Anonymous
#1126839

But... your review didn't have anything to do with the product itself...

you were just mad that you didn't read the fine print. Also, if they have to truck something to another city that doesn't even have a store, of course the shipping charges will be more costly.

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Review
#412601 Review #412601 is a subjective opinion of poster.
Loss
$450

Buyer Beware: Crate and Barrel

Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their Memorial Day sale, I get an email advertising "15% off EVERYTHING" only to find out last minute it does not apply to sale merchandise. Gets what? Many items are "on sale" I put this store in the category of Pottery Barn. How is it that many retailers can offer good prices AND free shipping? Here's the breakdown: If Crate and Barrel honored its advertising my Alfesco Dining set would have cost $1527.46 with tax but because of the reneging, the set now costs $2008.70. That's a $481.24 difference, about 25% more. That is my definition of deceptive advertising.
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Review
#411655 Review #411655 is a subjective opinion of poster.
Loss
$481

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts