State: Michigan Clear all filters (3 of 63 reviews match)

Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn

I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money
I didn't like
  • Affect on my time
  • Long delays
  • Regret decision
"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
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But... your review didn't have anything to do with the product itself... you were just mad that you didn't read the fine print. Also, if they have to truck something to anothe...


Dude,If you had simply read your e-mail carefully, you would have seen that discounts only apply to full-priced items and that the free shipping applies to 'local delivery'. I...

Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their...
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Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
(630) 369-4464
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