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Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn

1.0
Details
I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
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Author
Location
Birmingham, Michigan
Cons
  • Horrible customer service
  • Affect on my time
  • Incorrect information
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction
Tags
Review #747412 is a subjective opinion of poster.
2 comments
"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
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Anonymous
#1126839

But... your review didn't have anything to do with the product itself... you were just mad that you didn't read the fine print. Also, if they have to truck something to anothe...

Author
Location
Grand Rapids, Michigan
Loss
$450
Review #412601 is a subjective opinion of poster.
0 comments
Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their...
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Author
Location
Grand Rapids, Michigan
Loss
$481
Review #411655 is a subjective opinion of poster.

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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