(6 of 63 reviews match)
I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...Read more
I didn't like
- Bad customer service
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...Read more
Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...Read more
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...Read more
Crate and Barrel "Service" is Beyond Poor
For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad to get to the "right" place, then waiting on hold for several minutes, and and each time having to re-explain my situation. Now, today, I got a call back from someone with a name, who left me a message to call her back. Guess what ... that's right, she did not provide her extension, so I have just now called for the 5th time, only to repeat the whole process over again. This company needs to get its act together ... seriously!
I didn't like
- Horrible customer service
- Affect on my time
- Long delays
Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...Read more
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