State: Illinois Clear all filters (6 of 61 reviews match)
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I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
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Anonymous
Mac164

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23. On Friday 4/20 received call at 7:45PM saying it was confirmed for d...

1.6
I didn't like
  • Bad customer service
#1156702
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wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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2.6
I liked
  • Product design salespeople at store
I didn't like
  • Store misrepresented chairs as real leather but they are bonded
#1034466
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Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
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1.3
I liked
  • Jessica
I didn't like
  • Quality
  • Associates
  • Management
#955178
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Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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3.0
I liked
  • Products
#880540
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For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad...
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2.0
I didn't like
  • Long delays
  • Affect on my time
  • Regret decision
#829190
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Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...
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Anonymous
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Anonymous
Anonymous

I am going through similar experience. They were transparent though about the renovations they are doing on their shipping dept... but still, it shouldn't be taking THIS long...

1.5
#688606
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Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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