State: Illinois Clear all filters (6 of 63 reviews match)
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I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
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Anonymous
Mac164

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23. On Friday 4/20 received call at 7:45PM saying it was confirmed for d...

1.6
I didn't like
  • Bad customer service
#1156702
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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2.6
I liked
  • Product design salespeople at store
I didn't like
  • Store misrepresented chairs as real leather but they are bonded
#1034466
Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
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1.3
I liked
  • Jessica
I didn't like
  • Management
  • Associates
  • Assistance
#955178
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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3.0
I liked
  • Products
#880540

Crate and Barrel "Service" is Beyond Poor

For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad to get to the "right" place, then waiting on hold for several minutes, and and each time having to re-explain my situation. Now, today, I got a call back from someone with a name, who left me a message to call her back. Guess what ... that's right, she did not provide her extension, so I have just now called for the 5th time, only to repeat the whole process over again. This company needs to get its act together ... seriously!
2.0
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Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
I didn't like
  • Horrible customer service
  • Affect on my time
  • Long delays
#829190
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Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...
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Anonymous
Anonymous

Resolved

Anonymous
Anonymous

I am going through similar experience. They were transparent though about the renovations they are doing on their shipping dept... but still, it shouldn't be taking THIS long...

1.5
#688606

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts

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