State: Illinois Clear all filters (6 of 67 reviews match)
filters
State:
City:
Show
Product:
Show
1.6
Details
I order a table and chairs and they promised that the delivered date would be on the 29 of December max. I am expecting my family here and they will not deliver the order, actually they do not know when the order will be delivered. In the Chat they said they cannot...
View full review
1 comment
Anonymous
#1467321

I ordered a $1,600 cabinet on March 18. Was told on March 18th it was IN stock would be delivered on 4/23.

On Friday 4/20 received call at 7:45PM saying it was confirmed for delivery on Monday 4/23. My husband and I spent a lot of time moving things around so it would fit in room. Was called next day 4/21 at 1:45PM to say it was actually on backorder, not being delivered and NOT in the warehouse. I have already been charged FULL amount and was told item was IN stock a month ago.

No idea when I will receive item that I was told WAS in their warehouse and they have $1,600 of my money. This is misrepresentation and violates their own deposit rule to not charge full amount until item in stock. Someone else warned me not to buy from here due to bad experience.

Not sure if I have any recourse at this time. Any suggestions?

Review
#1156702 Review #1156702 is a subjective opinion of poster.
Cons
  • Bad customer service
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Order Delay
2.6
Details
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
View full review
1 comment
Anonymous
#1728839

I also bought 6 "leather" chairs and 2 stools from C&B about 9 years ago and was going to sell them as leather until I discovered they are indeed bonded leather. I am so disappointed that they were sold to me as leather. I will not purchase anything in the future from this store.

Review
#1034466 Review #1034466 is a subjective opinion of poster.
Pros
  • Product design salespeople at store
Cons
  • Store misrepresented chairs as real leather but they are bonded
Reason of review
Bad quality
Loss
$1400
Preferred solution
store credit in the full amount i originally paid for these fake leather chairs
Tags
  • wrong product
  • Bonded Leather Defects
  • Not Real Leather
1.3
Details
Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
View full review
Review
#955178 Review #955178 is a subjective opinion of poster.
Pros
  • Jessica
Cons
  • Associates
  • Quality
  • Delivery
Reason of review
Damaged or defective
Loss
$3150
Preferred solution
Full refund
3.0
Details
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
View full review
Review
#880540 Review #880540 is a subjective opinion of poster.
Pros
  • Products
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Hold Time

Crate and Barrel "Service" is Beyond Poor

2.0
Details
For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad to get to the "right" place, then waiting on hold for several minutes, and and each time having to re-explain my situation. Now, today, I got a call back from someone with a name, who left me a message to call her back. Guess what ... that's right, she did not provide her extension, so I have just now called for the 5th time, only to repeat the whole process over again. This company needs to get its act together ... seriously!
View full review
Review
#829190 Review #829190 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
Reason of review
Poor customer service
1.5
Details
Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...
View full review
2 comments
Anonymous
#1037782

Resolved

View more comments
Review
#688606 Review #688606 is a subjective opinion of poster.
Reason of review
Problem with delivery

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts