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1.5

Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed.

Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout HORRIBLE!! On average, I spend 50k per year decorating various residences. I will NEVER order from them again and will tell my friends to do the same.

What products I have received are disappointing. Only one of value is driftwood coffee table. I work with many vendors and Crate and Barrel has a long way to go to catch up!!

I strongly suggest they find a way to provide customers with accurate information. Also, improve their technology.

Reason of review: Problem with delivery.

Crate And Barrel Pros: Sofa in store.

Crate And Barrel Cons: Horrible customer service, Incorrect information, Affect on my time, Long delays, Regret decision.

Location: Agoura, California

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