Crate And Barrel - Horrible customer service, incorrect delivery dates, inferior overpriced products
Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed.
Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout HORRIBLE!! On average, I spend 50k per year decorating various residences. I will NEVER order from them again and will tell my friends to do the same.
What products I have received are disappointing. Only one of value is driftwood coffee table. I work with many vendors and Crate and Barrel has a long way to go to catch up!!
I strongly suggest they find a way to provide customers with accurate information. Also, improve their technology.
Reason of review: Problem with delivery.
Crate And Barrel Pros: Sofa in store.
Crate And Barrel Cons: Horrible customer service, Incorrect information, Affect on my time, Long delays, Regret decision.
Location: Agoura, California