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Purchased 8 Folio Chocolate Leather Chairs in 2009. The brown color began melting in 2014.

Actually blamed my grandson for climbing on the first one. Took it back and had to pay more for a replacement. Thought is was our fault. Now 3 more chairs are melting away, exposing the leather below.

No satisfaction at all from the store. Actually want to charge 1,000 to restock the chairs. This is not leather. The chairs are painted over the leather.

False advertising and no satisfaction from Tigard OR store. Have lost all respect for Crate and Barrel after having purchase many products from them in the past.

Product or Service Mentioned: Crate And Barrel Folio Dining Chair.

Reason of review: Bad quality.

Monetary Loss: $2251.

Preferred solution: Replacement with 8 folio real chocolate leather chairs .

Location: 7267 SW Bridgeport Rd, Tigard, OR 97224, USA

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#1948054

The earlier folio chairs were defective. They were bonded leather.

Eventually they breakdown.

I got partial credit then bought their new Folio chairs which are full ingrained leather. More expensive obviously but a good deal none the less

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