After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs.
Nearly a thousand dollars to replace chairs that they knew were defective is not in our budget. I am shocked at their decision but check their reviews, new reviews are good.
Older reviews all tell of this problem. They should wake up to their responsibility to stand behind the products that they sell.
Product or Service Mentioned: Crate And Barrel Chair.
Location: Batavia, New York
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