The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that they had never heard of that happening before to anyone and they made no offer to replace the chairs.
We also have one red chair that is cracking along the top edge.
We now need to replace all of them which is so disappointing, to say the least, and quite an expense. The moral of this story is to stay away from bonded "leather" and Folio chairs from Crate and Barrel.
Product or Service Mentioned: Crate And Barrel Chair.
Reason of review: Bad quality.