Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion.It took weeks to get replies and kept getting runaround they would help resolve.
Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved.
I cannot understand how a company like this can think they can get by with such poor lack of service.Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.
More Review Details
|Value for money|
|Advertised vs Delivered|
|Exchange, Refund and Cancellation Policy|
|Diversity of Products or Services|
|Style and Design|
|Product or Service Quality|
What I liked
What I disliked
- Regret decision
- Horrible customer service
- Affect on my time
- Long delays
- Reason of review:
- Poor customer service
- Preferred solution:
- Send replacement part or Planter stand as promised
- Monetary loss:
- Product or service
- Sku 326 863 Dundee Flr Plntr W Stand Tall
- Review category
- Furniture and Decor
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