Crate And Barrel - Dismal Customer Service

Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion.It took weeks to get replies and kept getting runaround they would help resolve.

Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved.

I cannot understand how a company like this can think they can get by with such poor lack of service.Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.

This review is a subjective opinion of a user.
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More Review Details

Value for money
Price Affordability
Advertised vs Delivered
Delivery Service
Customer service
Exchange, Refund and Cancellation Policy
Diversity of Products or Services
Style and Design
Product or Service Quality

  • What I liked
      No items
  • What I disliked
    • Regret decision
    • Horrible customer service
    • Affect on my time
    • Long delays

Reason of review:
Poor customer service
Preferred solution:
Send replacement part or Planter stand as promised
Monetary loss:
Product or service
Sku 326 863 Dundee Flr Plntr W Stand Tall
Review category
Furniture and Decor
review #879236 by

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