Crate and Barrel Phone Numbers and Emails

Toll-Free Number:

  • (800) 323-5461
Send Message

Customer Service:

  • (678) 254-0435
    Alpharetta, GA
  • (410) 224-2048
    Annapolis, MD
  • (703) 890-2300
    Arlington, VA
  • (404) 239-0008
    Atlanta, GA
  • (425) 646-8900
    Bellevue, WA
  • (310) 247-1700
    Beverly Hills, CA
  • (561) 395-1060
    Boca Raton, FL
  • (908) 722-1136
    Bridgewater, NJ
  • (720) 887-2700
    Broomfield, CO
  • (704) 362-4003
    Charlotte, NC
  • (312) 573-9800
    Chicago, IL
  • (513) 984-4555
    Cincinnati, OH
  • (614) 475-7428
    Columbus, OH
  • (401) 270-4620
    Cranston, RI
  • (214) 219-1500
    Dallas, TX
  • (303) 331-9300
    Denver, CO
  • (941) 702-9900
    Drive Sarasota, FL
  • (919) 361-0037
    Durham, NC
  • (952) 920-2300
    Edina, MN
  • (781) 749-8100
    Hingham, MA
  • (713) 490-6400
    Houston, TX
  • (317) 818-9900
    Indianapolis, IN
  • (610) 354-9600
    King of Prussia, PA
  • (702) 534-3445
    Las Vegas, NV
  • (913) 469-5100
    Leawood, KS
  • (303) 649-9922
    Lone Tree, CO
  • (516) 365-7600
    Manhasset, NY
  • (703) 891-0090
    McLean, VA
  • (801) 281-6656
    Murray, UT
  • (630) 357-1155
    Naperville, IL
  • (615) 942-2664
    Nashville, TN
  • (212) 780-0004
    New York, NY
  • (847) 272-8920
    Northbrook, IL
  • (248) 643-6610
    Novi, MI
  • (201) 986-2999
    Paramus, NJ
  • (626) 683-8000
    Pasadena, CA
  • (412) 630-8001
    Pittsburgh, PA
  • (314) 725-6380
    Richmond Heights, MO
  • (804) 364-0820
    Richmond, VA
  • (847) 619-4200
    Schaumburg, IL
  • (480) 998-9009
    Scottsdale, AZ
  • (480) 945-1500
    Scottsdale, AZ
  • (206) 937-9939
    Seattle, WA
  • (973) 379-9700
    Short Hills, NJ
  • (847) 674-6850
    Skokie, IL
  • (813) 241-3777
    Tampa, FL
  • (503) 598-9005
    Tigard, OR
  • (310) 371-4804
    Torrance, CA
  • (410) 296-8282
    Towson, MD
  • (520) 299-7100
    Tucson, AZ
  • (202) 364-6100
    Washington, DC
  • (414) 258-9500
    Wauwatosa, WI
  • (860) 236-8900
    West Hartford, CT
  • (203) 222-9500
    Westport, CT
  • (914) 682-0900
    White Plains, NY
  • (630) 369-4464
  • (312) 779-1979

Accessibility:

  • (800) 967-6696

General Info:

  • (847) 239-6477
    Real Estate Inquiries

Headquarters:

  • (847) 272-2888
    Northbrook, IL

Legal:

  • (877) 401-0734
    Privacy Inquiries

Crate and Barrel Emails:

Customer Service
Jobs/ Career
Legal
Copyright Infringement Inquiries, Privacy Inquiries
Is this your business?
More phone numbers and emails Less phone numbers and emails

Crate and Barrel Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Crate and Barrel Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    87% phone 13% email
  • The best phone number to call Crate and Barrel is 8003235461. 79% of consumers used this number to address their issues and concerns.

  • The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 12 minutes.

  • Be prepared for the call as Crate and Barrel may ask you for the following information to identify you as a customer: email, order id or first and last name.

View full overview ›

How to Contact Crate and Barrel?

Most Popular Number:

(800) 323-5461
Total calls: 272 Issues resolved: 12 Last call: May 8, 2024

The main Crate and Barrel customer service number is 1-800-967-6696. You can use this Crate and Barrel contact for general inquiries or to order additional services. Professional assistants will offer information on their products, help you choose, and consult on installation options.

You can also get assistance at the following Crate and Barrel phone number: 1-312-779-1979. Text your concerns to this Crate & Barrel phone number within working hours to get a fast response. A live customer care representative will message you the ways of solution and guide you to fix the problem. It’s convenient if the phone lines are busy or if you prefer texting to talking.

The Crate and Barrel customer service email you can use to resolve your issues is customer_service@crateandbarrel.com.

You can also find a form for your inquiries on the Crate and Barrel Contact Us page. Email your suggestions, comments, or complaints by filling out this form. Make sure to enter your contact information accurately and explain the problem you’ve experienced.

You can deal with the issue faster via live chat. Find the chat icon in the bottom right corner of the main page. After answering a few questions from the chatbot, you will get to talk to a live agent. Explain your problem and follow the instructions to solve it.

The Crate and Barrel customer service hours for phone calls are Monday through Friday from 8 am to 7 pm CT. On weekends they are available between 8 am and 6 pm CT.

The Crate and Barrel customer service number for texts operates Monday through Friday from 8 am to 8 pm CT. They work from 8 am to 7 pm CT on weekends.

The customer care live chat business hours are from Monday to Friday between 8 am and 11 pm CT and on weekends from 8 am to 10 pm CT. Within those hours, a team of professional assistants will be ready to help with your inquiries.

PissedConsumer Club

Contact Information

Crate and Barrel Website:

Crate and Barrel Help Center:

Corporate Office Address:

Euromarket Designs, Inc.
1250 Techny Rd
Northbrook, Illinois 60062
United States

Other Info (opening hours):

Hours:

Monday - Friday: 8:00 AM - 8:00 PM (CST)

Saturday - Sunday: 8:00 AM - 7:00 PM (CST)


Other Locations:

1 The Blvd

Richmond Heights, MO 63117


1 W Flatiron Crossing Dr

Broomfield, CO 80021


1000 Ross Park Mall Dr

Pittsburgh, PA 15237


1110 Avalon Boulevard

Alpharetta, GA 30009


11800 W. Broad St, Suite 1340

Richmond, VA 23233


1200 Morris Turnpike Suite 2005

Short Hills, NJ 07078


1200 Post Rd E

Westport, CT 06880


125 Westchester Ave White

Plains, NY 10601


140 University Town Center Drive

Sarasota, FL 34243


144 Hillside Road

Cranston, RI 02920


1765 Festival Plaza Drive

Las Vegas, NV 89135


1775 Lake Cook Rd

Northbrook, IL 60062


2126 Abbott Martin Rd Suite E101

Nashville, TN 37215


2270 Annapolis Mall Rd

Annapolis, MD 21401


27474 Novi Rd

Novi, MI 48377


4320 Sharon Rd

Charlotte, NC 28211


555 Bellevue Square

Bellevue, WA 98004


5901 E. Galbraith Rd

Cincinnati, OH 45236


98 Derby St

Hingham, MA 02043

More contact details

Fax:

+1(630) 527-1448

Crate and Barrel Customer Service Reviews

1.5 / 5
Poor
mercedes s Lmr
The most frustrating furniture purchase i have ever experienced!!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

The only reason I'm writing this review is to let people know how terrible this company is. Not only their products are over priced but also the customer service is REALLY POOR.

I have bought a couch to order it was suppose to be ready in approximately 45 days BUT the company keeps postponing the delivery. Now I have to wait 2 more months and there is no guarantee. I wanted to cancel the order all together BUT they wouldn't give me a refund.

Now I'm in a big dispute with them. MY ADVICE, DO NOT BUY FURNITURE FROM CRATE AND BARREL

Read full review
Guest-5294698
Trying to find an item

Still have not heard from Customer Service. Terrible customer service difficult to reach a representative.

Read full review

How Good is Crate and Barrel's Customer Service?

Raziyah Wbp
Raziyah Wbp
Feels Neutral | Dec 01, 2023

The young man was kind and patient. I liked the way he handled my problem

Read full quote
Karina Ebn
Karina Ebn
Feels Disappointed | Jul 21, 2023

I was very disappointed with the quality of the bowls purchased! Most items have the info on were the product was made ! The bowls I purchased said imported when Looked at the back it said China ! I’m sure Crate and Barrel knows the exact country
their merchandise is made in and don’t want that info stated directly because many people are more concerned with merchandise manufactured in China , my trust in Crate and Barrel has been significantly reduced!

Read full quote
Alexander Utm
Alexander Utm
Feels Satisfied | Oct 04, 2022

Terrible service with no resolution.

Read full quote

Summary of Crate and Barrel Customer Service Calls

343 TOTAL
CALLS
11:42 AVG CALL
DURATION
13% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Crate and Barrel?

Shipping and Delivery Question:

  • “Delivery time”
  • “Ordered item, not received”
  • “Did not receive all of my items ordered online For a wedding”

Request for Information Question:

  • “To find out the status of a credit, I am awaiting still”
  • “Ask about my order”
  • “Question on shipping”

Product/ Service Question:

  • “Internet”
  • “Damaged item”
  • “Damaged itemninnorder”

Return/ Replace Question:

  • “Return”
  • “Cushion replacement?”
  • “Need to return package that did not have a receipt inclosed”

Payments and Charges Question:

  • “Billing”
  • “Transfer a charge to card for points”
  • “Pay bill”

Activation/ Cancellation Question:

  • “Need to cancel order”
  • “Unsubscribe from mailing list”
  • “I'm trying to cancel one thing on my order. 5kU451050 I only n1”

Cards Question:

  • “Credit card”
  • “Check to see if credit card is closed”
  • “Apply for crate And barrel cc with Visa or MasterCard logo”

Staff Question:

  • “Because I've already spent hours with a customer service representative ordering a gift. Within a day I was told it is out of stock.”
  • “Service issue”
  • “Customer service”

Refund Question:

  • “Refund needed”

Account Question:

  • “Account balance”
  • “Trade account”

Employment Question:

  • “Job application”

Other Question:

  • “Co formation. Email”
  • “Place an order”
  • “Registry does not show it is purchased”

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