Contact Crate and Barrel Customer Service
Crate and Barrel Phone Numbers and Emails
Toll-Free Number:
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(800) 323-5461
Customer Service:
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(678) 254-0435Alpharetta, GA
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(410) 224-2048Annapolis, MD
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(703) 890-2300Arlington, VA
Crate and Barrel Emails:
How to Contact Crate and Barrel?
Most Popular Number:
| Total calls: 354 | Issues resolved: 20 | Last call: May 15, 2025 |
Crate and Barrel Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Crate and Barrel Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Crate and Barrel is 8003235461. 83% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Crate and Barrel may ask you for the following information to identify you as a customer: email, order id or tracking no or first and last name.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Crate and Barrel Customer Service is rated at 1.6 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Crate and Barrel is 8003235461. 83% of consumers used this number to address their issues and concerns.
The longest wait times are on Tuesday, while the shortest are on Sunday. The average call time is 17 minutes.
Be prepared for the call as Crate and Barrel may ask you for the following information to identify you as a customer: email, order id or tracking no or first and last name.
People call Crate and Barrel mainly because of request for information, product/ service, shipping and delivery.
17% of the consumers who called the company’s customer support stated that their issues were resolved.
The best email to contact Crate and Barrel is customer_service@crateandbarrel.com. 80% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Crate and Barrel Website:
Crate and Barrel Help Center:
Corporate Office Address:
Other Info (opening hours):
Hours:
Monday - Friday: 8:00 AM - 8:00 PM (CST)
Saturday - Sunday: 8:00 AM - 7:00 PM (CST)
Other Locations:
1 The Blvd
Richmond Heights, MO 63117
1 W Flatiron Crossing Dr
Broomfield, CO 80021
1000 Ross Park Mall Dr
Pittsburgh, PA 15237
1110 Avalon Boulevard
Alpharetta, GA 30009
11800 W. Broad St, Suite 1340
Richmond, VA 23233
1200 Morris Turnpike Suite 2005
Short Hills, NJ 07078
1200 Post Rd E
Westport, CT 06880
125 Westchester Ave White
Plains, NY 10601
140 University Town Center Drive
Sarasota, FL 34243
144 Hillside Road
Cranston, RI 02920
1765 Festival Plaza Drive
Las Vegas, NV 89135
1775 Lake Cook Rd
Northbrook, IL 60062
2126 Abbott Martin Rd Suite E101
Nashville, TN 37215
2270 Annapolis Mall Rd
Annapolis, MD 21401
27474 Novi Rd
Novi, MI 48377
4320 Sharon Rd
Charlotte, NC 28211
555 Bellevue Square
Bellevue, WA 98004
5901 E. Galbraith Rd
Cincinnati, OH 45236
98 Derby St
Hingham, MA 02043
Fax:
Crate and Barrel Customer Service Reviews
The customer service rep was extremely helpful and replaced my lost items for delivery within 24 hours!
How Good is Crate and Barrel's Customer Service?
Summary of Crate and Barrel Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Crate and Barrel?
Request for Information Question:
- “Status of order”
- “Questions on a registry”
- “Check on order placed on line”
Shipping and Delivery Question:
- “Track package”
- “Received the wrong order”
- “Shipping address”
Product/ Service Question:
- “Problem with account”
- “Order and delivery”
- “Damaged item”
Payments and Charges Question:
- “Problem entering billing address”
- “Charged for item 11/23/24. Have not received. I will not pay additional charged to check orders.”
- “Charged wrong”
Return/ Replace Question:
- “Address correction”
- “Change last name on mailing list”
- “Return call to Michelle customer care”
Cards Question:
- “Gift card pin not readable.”
- “Credit card”
- “Check to see if credit card is closed”
Activation/ Cancellation Question:
- “Cancel card”
- “Need to cancel order”
- “Unsubscribe from mailing list”
Account Question:
- “I want to pay on my account”
- “Account balance”
- “10 percent offer code”
Staff Question:
- “Design services at home”
- “Because I've already spent hours with a customer service representative ordering a gift. Within a day I was told it is out of stock.”
- “Service issue”
Refund Question:
- “Refund needed”
Employment Question:
- “Job application”
Other Question:
- “Issue with an online order”
- “I placed a direct order with a person I spoke to directly”
- “My order”
Compare Crate and Barrel Customer Service To
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