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Placed an oder online from a registry as a gift. Used their own form to email a question.

3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive?

Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available.

I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.

Product or Service Mentioned: Crate And Barrel Shipping Service.

Reason of review: Poor customer service.

Preferred solution: I want emails responded to.

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