Placed an oder online from a registry as a gift. Used their own form to email a question.
3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive?
Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available.
I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.
Product or Service Mentioned: Crate And Barrel Shipping Service.
Reason of review: Poor customer service.
Preferred solution: I want emails responded to.