Seller: Crate And Barrel Product: Crate And Barrel Shipping Service Clear all filters (0 of 5 reviews match)
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Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
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Anonymous
Rhetoricalbeetle

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

3.7
Product
Crate And Barrel Shipping Service
I liked
  • Fact that they loaned us chairs over the holidays
I didn't like
  • Never received chair and customer service is horrid
  • Salespeople act annoyed when i call to follow up on order
  • Cant tell us when our chairs will be in
#1442184
I ordered four brass lanterns on June 9 . Have yet to receive a delivery as of June 16 . Not “ back ordered “ or so I’m told . Ordered from three other companies on the same day and received their products already. When I called customer no service they supposedly...
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Product
Crate And Barrel Shipping Service
#1281453
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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1.4
Product
Crate And Barrel Shipping Service
#1269270

Crate And Barrel - Customer service by email non existent

Placed an oder online from a registry as a gift. Used their own form to email a question. 3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive? Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available. I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.
Product
Crate And Barrel Shipping Service
#1109046
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Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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3.0
Product
Crate And Barrel Shipping Service
I liked
  • Products
#880540