Product: Crate And Barrel Shipping Service Clear all filters (6 of 6 reviews match)
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3.7
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Update by user Jan 06

manager tracked the order and chairs are in.

Update by user Jan 06

Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...

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1 comment
Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Review
#1442184 Review #1442184 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Salespeople act annoyed when i call to follow up on order
  • Cant tell us when our chairs will be in
  • Never received chair and customer service is horrid
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Folio Chair
  • No Order Tracking
  • No Order Delivery Manifest
Crate and Barrel has the worst online order and customer service I have ever seen anywhere. I orders two different items and paid for separate wrapping (extra charge for that of course).Items came in in one box wrapped together.So ,I get in touch with their customer...
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1 comment
Anonymous
#1599706

I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front.

When I called the number provided for repair, I was given a car repair company. The man could barely speak English. When I called back and spoke with someone else I was told they use the same glue/adhesives as the do for cars to repair. I questioned if these were toxic as I have some children.

I was told they didn't know.

My sofa remains ripped and I feel completely ripped off. I will never purchase another Crate and Barrel product.

Review
#1397724 Review #1397724 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Reason of review
Order processing issue
I ordered four brass lanterns on June 9 . Have yet to receive a delivery as of June 16 . Not “ back ordered “ or so I’m told . Ordered from three other companies on the same day and received their products already. When I called customer no service they supposedly...
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Review
#1281453 Review #1281453 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Reason of review
Order processing issue
1.4
Details
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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Review
#1269270 Review #1269270 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Reason of review
Order processing issue

Crate And Barrel - Customer service by email non existent

Placed an oder online from a registry as a gift. Used their own form to email a question. 3 days later, still no reply. Used the form to ask additional question. It has been 6 days, nothing. Why have the form if they are non responsive? Issues were not important enough to call, used form to save time. Will not order from them again. Also, when i placed my order, underneath it said it was eligible for free shipping, but nothing happened when i clicked the link, and no further info available. I was charged for shipping... Any time i have emailed a company i have recd a reply within 24 to 48 hours.
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Review
#1109046 Review #1109046 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Reason of review
Poor customer service
Preferred solution
I want emails responded to
3.0
Details
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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Review
#880540 Review #880540 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Pros
  • Products
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
  • Hold Time

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts

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