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Crate And Barrel - Don’t buy these

2.5
Details
Crate And Barrel - Don’t buy these
Crate And Barrel - Don’t buy these
Crate And Barrel - Don’t buy these
I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining room, so literally used once or twice a year, if that. We purchased special leather cleaners specifically for the chair as well. Now the chairs are sticky and have bluish stains from sitting on them with jeans. I also stepped on one to reach up for decorating the house and the leather peeled off on my bare feet. We sat a skeleton for Halloween decoration the other day and the paint came off again. I’m really sad to see these chairs deteriorate so bad and they were not even being used much. Would love to know if there is a way to fix the problem without having to throw them away.
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ID
#1702701 Review #1702701 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Pros
  • Sleek and modern style
Cons
  • Leather is peeling off like paint and cracking all over chair
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution

Crate And Barrel - Six Tan leather all developed black cracks

1.0
Details
Crate And Barrel - Six Tan leather all developed black cracks
Crate And Barrel - Six Tan leather all developed black cracks
Paid $300 each for 6 tan leather chairs and they all developed blacks cracks which keep on expanding. Can’t even sell them they are so bad. I put cheap cushions on them to partially hide I talked to a sales person at the store and said he knew about the problem. Now I read that I am not they only one with this problem. They have gotten worse since these photos.
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ID
#1601336 Review #1601336 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Cons
  • Horrible customer service
  • Regret decision
Reason of review
Bad quality
Loss
$1500
Preferred solution
Let the company propose a solution

Crate And Barrel - Leather chairs peeling off

leather chairs from CB are peeling off !!! barely used, both show same symptoms . the top layer of the leather is falling off...ugly sight and unusable....was expensive when we got it...
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ID
#1490001 Review #1490001 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$600
Purchased 8 Folio Chocolate Leather Chairs in 2009. The brown color began melting in 2014. Actually blamed my grandson for climbing on the first one. Took it back and had to pay more for a replacement. Thought is was our fault. Now 3 more chairs are melting away,...
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ID
#1062161 Review #1062161 is a subjective opinion of poster.
Location
Tigard, Oregon
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$2251
Preferred solution
Replacement with 8 folio real chocolate leather chairs

Update by user Oct 24, 2017

Hello fellow consumers, Took the 6 chairs and 5 barstools into San Diego store on May 25, 2016. They gave me store credit 329$ for each barstool, 69.97$ for each chair for a total of 2224$ store credit. I'm somewhat satisfied but wanted even exchange due to false...

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ID
#1051758 Review #1051758 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
Loss
$5000
Preferred solution
Full refund
2.6
Details
i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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3 comments
Anonymous
#1784951

Same situation for 6 chairs with little use. I was offered 30% credit to return the chairs which is NOT acceptable.

The backs are still looking ok for now so I am trying to come up with a solution for the seats. I found a kiwi green fabric that is an exact color match of the folio chairs. Wish me luck.

I waited two years to buy those green kiwi chairs. What is their explanation for this happening?

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ID
#1034466 Review #1034466 is a subjective opinion of poster.
Location
Chicago, Illinois
Product
Crate And Barrel Folio Dining Chair
Pros
  • Product design salespeople at store
Cons
  • Store misrepresented chairs as real leather but they are bonded
Reason of review
Bad quality
Loss
$1400
Preferred solution
store credit in the full amount i originally paid for these fake leather chairs
1.8
Details
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
we have 6 dining chairs and 5 barstools. cant even give them away. the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart. Leather restorer wont take my $, not worth it he said. He thought the...
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7 comments
Anonymous
#1822797

I purchased 8 folio chairs for my dining room, The dining room that is used twice a year. Minimal use and all the chairs are ruined because the "leather" coating shreds off.

What was once bone/ivory colored chairs are now destroyed with black marks coming through. Any material or clothing will wear off the finish.

I'm incredibly disappointed by the lack of help from Crate and Barrel. They told me to buy a leather repair kit that did not work.

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ID
#930547 Review #930547 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality
We too purchased the original generation of Folio dining chairs and bar stools. All of these real leather, not bonded leather seats, are cracking, peeling and generally unsightly. We invested in what we believed to be quality furniture with a substantial life span and...
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1 comment
Irisa
#1222190

i concur, worst chairs ever.

we have 6 dining chairs and 5 barstools.

cant even give them away.

the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart.

Leather restorer wont take my $, not worth it he said.

He thought the chairs were from some cheap furniture place. Not even sure they are leather - some type of low grade bonded leather maybe.

Crate and Barrel says due to wear and tear...(if i wear sandpaper as pants).

They offer us nothing online, told me to ask the local store. I think I will drop off a few chairs in their showroom....

ID
#928474 Review #928474 is a subjective opinion of poster.
Location
Westwood, New Jersey
Product
Crate And Barrel Folio Dining Chair
Reason of review
Bad quality

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