Product: Crate And Barrel Customer Care Clear all filters (9 of 9 reviews match)
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Crate And Barrel in Denver, Colorado - Made it right

spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
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Review
#1442221 Review #1442221 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Good customer service
2.2
Details
I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
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Review
#1377948 Review #1377948 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
1.5
Details
Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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1 comment
Anonymous
#1566915

QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "Hey Eddie, it's the leg lady again - transfer her to Sonny, ha ha" You must issue a formal written demand and serve it via Certified Mail return receipt requested.

Briefly and politely state the situation and the remedy you desire and that you will allow 7 business days for remedy prior to escalation of the case. Keep copies of all correspondence and your postal receipts. Accept or place no more calls, etc.

then follow through with your promise to escalate if not satisfied. Small claims court is good, forget all about the BBB.

Review
#1363489 Review #1363489 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Cons
  • Customer service
  • Never received chair and customer service is horrid
  • Long delays
Reason of review
Order processing issue
Loss
$200
Preferred solution
Price reduction
Tags
  • Terrible Response Time
  • Order Delay
1.0
Details
Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Review
#1284820 Review #1284820 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Horrible Horrible Customer service.Spoke to Jackie & Roxanne from customer service. She had me on the phone for 33 minutes. Not only was she informative but very RUDE. Didn't even price match. Plus, both SKU's were EXACTLY the SAME. Went back and forth and she kept...
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Review
#1169321 Review #1169321 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Poor customer service

Crate And Barrel in Pittsburgh, Pennsylvania - Return

3.5
Details
Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
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Review
#1146852 Review #1146852 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Order processing issue

Crate And Barrel - Dismal Customer Service

1.5
Details
Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion. It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved. I cannot understand how a company like this can think they can get by with such poor lack of service. Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.
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Review
#879236 Review #879236 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Cons
  • Affect on my time
  • Regret decision
  • Long delays
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send replacement part or Planter stand as promised
Tags
  • Delays
  • Terrible Response Time
1.5
Details
First of all, the store is truly overpriced for subpar quality items.Secondly, the "gourmet" section of the store was a disaster with no rhyme or reason to the way it was laid out and poorly stocked. Thirdly, I over heard outright racist comments, sexist remarks and...
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1 comment
Anonymous
#1399745

Horrendous delivery. Fed Ex delivered my box & then brought it back in a few days.

Insane. Fed Ex also did not take my returns outside my front door. Now the items I want are out of stock. I give up!!!!

Blaming Fed Ex & unhelpful staff.

A few were very nice. Most are bored & witchy

Review
#851593 Review #851593 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Poor customer service
4.3
Details
I WAS pissed off.I posted a response to someone having a problem with CB. I ordered two additional chairs after two years. The description was the same as those I purchased in the Bridgewater NJ store, so I purchased them online. Unfortunately, when they arrived there...
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Review
#847711 Review #847711 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Good customer service

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts