Product: Crate And Barrel Customer Care Clear all filters (0 of 9 reviews match)
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Crate And Barrel - Made it right

spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
Product
Crate And Barrel Customer Care
#1442221
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I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
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2.2
Product
Crate And Barrel Customer Care
#1377948
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Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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Anonymous
Anonymous

QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "...

1.5
Product
Crate And Barrel Customer Care
I didn't like
  • Long delays
  • Never received chair and customer service is horrid
  • Horrible customer service
#1363489
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Crate And Barrel - Worst costumer service
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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1.0
Product
Crate And Barrel Customer Care
#1284820
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Horrible Horrible Customer service.Spoke to Jackie & Roxanne from customer service. She had me on the phone for 33 minutes. Not only was she informative but very RUDE. Didn't even price match. Plus, both SKU's were EXACTLY the SAME. Went back and forth and she kept...
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Product
Crate And Barrel Customer Care
#1169321
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Crate And Barrel - Return

Standing in line to do a return getting madder and madder. Be person at the register and everyone else standing around talking.
3.5
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
Product
Crate And Barrel Customer Care
#1146852
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Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion.It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I...
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1.5
Product
Crate And Barrel Customer Care
I didn't like
  • Horrible customer service
  • Affect on my time
  • Long delays
#879236
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First of all, the store is truly overpriced for subpar quality items.Secondly, the "gourmet" section of the store was a disaster with no rhyme or reason to the way it was laid out and poorly stocked. Thirdly, I over heard outright racist comments, sexist remarks and...
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Anonymous
Arianna

Horrendous delivery. Fed Ex delivered my box & then brought it back in a few days. Insane. Fed Ex also did not take my returns outside my front door. Now the items I want are ...

1.5
Product
Crate And Barrel Customer Care
#851593
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I WAS pissed off.I posted a response to someone having a problem with CB. I ordered two additional chairs after two years. The description was the same as those I purchased in the Bridgewater NJ store, so I purchased them online. Unfortunately, when they arrived there...
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4.3
Product
Crate And Barrel Customer Care
#847711
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