Product: Crate And Barrel Chair Clear all filters (6 of 6 reviews match)
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This is a Crate and Barrel problem . . . 1). The delivery guy was not trusting & rude. 2). The store provide faulty merchandise which should be replaced. 3). No one can tell me when I will receive what I paid for a month ago. 4). Crate & Barrel should provide better...
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Review
#1212700 Review #1212700 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Reason of review
Problem with delivery
We have the same problem with our chocolate brown folio chairs after 5 years. Our story is similar to yours. We were actually told by one assistant manager that the problem is recurring and that the manufacturer has remedied the issue. The result is different...
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4 comments
Anonymous
#1501603

We purchased eight blackfolio chairs. Same cracking and gummy surface as others are reporting. Disappointing indeed.

Review
#820897 Review #820897 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Reason of review
Bad quality
1.0
Details
Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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3 comments
Anonymous
#1619738

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defe...

Review
#806718 Review #806718 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Reason of review
Damaged or defective
I had the same problem. I live alone and I only cleaned the chairs with warm water and a sponge. I purchased the black folio chairs for $219.00 about 7 years ago. The cahirs are now $259.00 and they told me they would replace the chairs at the same price with a 10 %...
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4 comments
Anonymous
#1573622

Bought same chairs in 2011 same thing happening. Contacting crate and barrel now

Review
#586694 Review #586694 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
Featured
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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1 comment
Anonymous
#1060066

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago. We seldom use them but there are cracked areas with black underneat...

Review
#575183 Review #575183 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Reason of review
Bad quality
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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9 comments
Anonymous
#1219863

There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.

Review
#242432 Review #242432 is a subjective opinion of poster.
Product
Crate And Barrel Chair

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts