Crate And Barrel
Reviews and Complaints

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Our family has mutually agreed to terminate the gifting aspect of Christmas. We'll stick with a tree, dinner, songs, and some dessert I shouldn't eat.

We're all lucky enough and work hard enough to have everything we want or need and have decided against feeding into the commercial mayhem (feeding or being consumed by ?) . No more problems.

I purchased a sofa that had a defect from Their Woodland Hills, California, store. The sofa brand new was delivered with a rip on the front.

When I called the number provided for repair, I was given a car repair company. The man could barely speak English. When I called back and spoke with someone else I was told they use the same glue/adhesives as the do for cars to repair. I questioned if these were toxic as I have some children.

I was told they didn't know.

My sofa remains ripped and I feel completely ripped off. I will never purchase another Crate and Barrel product.

QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "Hey Eddie, it's the leg lady again - transfer her to Sonny, ha ha" You must issue a formal written demand and serve it via Certified Mail return receipt requested.

Briefly and politely state the situation and the remedy you desire and that you will allow 7 business days for remedy prior to escalation of the case. Keep copies of all correspondence and your postal receipts. Accept or place no more calls, etc.

then follow through with your promise to escalate if not satisfied. Small claims court is good, forget all about the BBB.

I purchased four of these in 2007 and two more in 20012 because I got a bigger table. I noticed that the newer ones had no springs, I figured C&B did this to save on cost but what I now realize is that they also cheapened the leather.

My old ones look great with a beautiful patina. My newer ones have peeled and cracked and look terrible. It discusses me that I paid almost $500 a chair thinking I would get a lifetime of use. Although they get these from a supplier in Italy, I can’t be sure if C&B was aware of this change in manufacturing.

I am now stuck with four classic chairs that look great and two pieces of garbage.

It has soured me on crate and barrel and I’m not sure if I will purchase anything from them ever again. These are no longer made in leather and I am going to seek an upholstery shop to see if I can match the old leather.