Crate and Barrel
Reviews and Complaints
Rockwall, Texas
UNBELIEVABLY UNORGANIZED AND UNHELPFUL
We ordered a large stock sectional sofa in May. it was delivered after multiple date changes (by Fragile
Pack) but did not look the same as showroom.
It had a blueish tint in our room so we asked to special order a basic taupe color. This was after we got rid of all our original sofas. Again, multiple date changes to pick this up and then leave us with nothing while in production. No offer to leave or replace something to sit on for the next 5 months.
Finally, after again multiple date changes to be there to deliver we received 4 pieces of a 5 piece set.
Now waiting to either get another whole sofa or find missing piece.. NIGHTMARE!!
User's recommendation: NOPE
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Verified ReviewerFurniture Delivered
Mason bedroom furniture delivered August 7, 2024
The furniture has a very bad gas mold musty oder coming from it, had to close off room got very ill yesterday from strong mold gas musty oder it is now 5:27 am August 8,2024 the oder is no better is located in a/c controlled room will be weeks maybe months maybe never be able to use the furniture.
Severe headache and sinus headache my throat felt like was closing up, having problems breathing, was in room putting lamps on furniture and do a few things in the room started getting a bad headache throat bothered me head felt like it was exploding immediately sprayed my nose put hot towels on my face..tried wearing a face mask did not help .
this matter needs immediate attention as I have to pass through the room to get to master bedroom from main part of home..
Please call asap.
Please have someone remove furniture asap and bring furniture with no gas musty gas mold oder ,it is super strong..
This should not happen to anyone, where was the furniture stored sure was not a a/c environment..
It stinks so bad..
Redmond, Washington
Question about an item
I wasnt a pissed customer. I just had a question about a product.
I find it interesting that no one picked up at all.
Was it to keep the caller on hold so they hang up? I wonder
Palmetto, Florida
Complaints of employee
The manager was so rude with returning 3 items that was inadvertently delivered tow home I yet to purchase. I also was returning 2 items that I did purchase.
The manager on 6/1/24 at 11:00 was a man and he accused of wanting money for the things I did not pay for, after I explained what had happen. He was totally rude!!!
I am not asking for anything with this complaint, just want to report it so it does not happen again or to anyone else. Thank you, Jennefer Haubrich
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Verified Reviewer |
Los Angeles, California
The most frustrating furniture purchase i have ever experienced!!
I have reached out to their corporate office and unfortunately they are not going to help resolve this problem.
I have reached out to their corporate office and unfortunately they are not going to help resolve this problem.
The only reason I'm writing this review is to let people know how terrible this company is. Not only their products are over priced but also the customer service is REALLY POOR.
I have bought a couch to order it was suppose to be ready in approximately 45 days BUT the company keeps postponing the delivery. Now I have to wait 2 more months and there is no guarantee. I wanted to cancel the order all together BUT they wouldn't give me a refund.
Now I'm in a big dispute with them. MY ADVICE, DO NOT BUY FURNITURE FROM CRATE AND BARREL
- Over priced
- Bad customer service
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSpent $1000, received broken goods and can’t get ANY response from ANYBODY. Will never shop here again.
I wrote a letter to the president of Crate and Barrel and have received no response. I have now requested a refund on my credit card.
Purchased Weber grill, as well as on-site assembly which revealed a broken piece that required a new replacement grill. For over a month, I have been battling with a pathetic Customer Service Dept that cant seem to have the old grill picked up and deliver a new one.
Tomorrow, Im calling the president of Crate and Barrel. Im shocked at the complete incompetence.
- Despicable customer service
Preferred solution: Full refund
User's recommendation: Do not purchase any high ticket items that need to be shipped
Northridge, California
Non working customer service number
I have noticed that they have been deducing money from my PayPal for 2 months for some sort of an automatic payment .. They dont answer the phone..
User's recommendation: I would and will stay away from this store
Melbourne, Victoria
I was never able to communicate with anyone
I have been trying to call Crate and Barell for days and it is always busy.
I tried the text message customer service and I have to pay $5 to speak to someone that isnt a computer. There is no customer service. You charges my card for an online purchase and three weeks have passed and I never got a confirmation email
- You have no customer service
- You have no customer service
Preferred solution: Deliver product or service ordered
User's recommendation: Crate and Barrell has no customer service unless you pay.
Columbia, South Carolina
I have not been able to contact a customer service agent. You make it very difficult to contact anyone.
I placed an order online in early December. I never received a confirmation email but you charged my credit card. Three weeks later I have not received my order nor have been able to track it.
- Products
- Unreachable customer service
Preferred solution: Customer Service agent
User's recommendation: Do not count on being able to reach customer service.
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Verified ReviewerVERY ANNOYED
Our Folio dining chairs have cracked . We rarely use them, and the leather looks worn and the backs have cracked. These are not cheap chairs.
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Verified ReviewerTo order china
It took a lot of time. Person repeated herself and kept sayinghold on hold on.hold on.
Nope not going to drag this on!!
User's recommendation: You ask too many questions!
Omaha, Nebraska
Trying to find an item
Still have not heard from Customer Service. Terrible customer service difficult to reach a representative.
User's recommendation: Don’t hope to talk to anyone, they never reply
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Verified Reviewer |
Carrollton, Georgia
Delivery drivers
The driver ran over my sod, didnt even have the courtesy to tell me. I have pictures of my yard.to show you.
The company was Personal Touch Delivery.
I had to hire someone to repair the fee was 250.00. I would like to be reimbursed for this.
Preferred solution: Delivery driver ran over sod reimbursement for paying landscaper
Waipahu, Hawaii
Payment method on an order
Something with payment . I didnt see emsil until sfyer 48 hours.
Customer service very helpful .
I didnt have sn issue . Dont ehyvthis is "pissed"
Not pissed
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Verified Reviewer |
Santa Fe Springs, California
POOR CUSTOMER SERVICE
Placed an online order with a Visa Gift card only to have multiple charges and a balance left with no product delivered.
DO NOT USE THE ONLINE SERVICE FOR THIS STORE!!!
Preferred solution: Deliver product or service ordered
User's recommendation: DO NOT USE!!!
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