Crate And Barrel Reviews and Complaints
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4
ISSUES RESOLVED
67
TOTAL REVIEWS
$27K
CLAIMED LOSSES
$1.3K
AVG LOSS
17.3K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Regret decision
Pros
- Sofa in store
- Sofa before it frayed
- Products
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- Latest review first
- Most helpful reviews first
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I ordered a changing tray and dresser for my grandson’s nursery. The shipping was outside their area so it cost $300. When I submitted the order it said in stock, ready to ship, arrives in 2-4 weeks. Two weeks after I ordered it, it had not shipped, so I called C&R. I...
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Review
Service
Crate And Barrel in New York, New York - Rubbish
Took my money and no delivery - absolute joke!!!! No resolution, nothing...
Review
Reason of review
Order processing issue
Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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Review
Service
Cons
- Horrible customer service
- Never received chair and customer service is horrid
- Long delays
Reason of review
Order processing issue
Loss
$200
Preferred solution
Price reduction
Tags
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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3 comments
Looking to buy one!
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Review
Reason of review
Bad quality
Loss
$1500
Update by user Jul 27, 2018
Still trying to get refund from CB2 for the chair, ordered months ago, that I never received
Original review posted by user Jul 26, 2018
Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly,...Review
Pros
- I liked the chair i ordered but never received
Cons
- Never received chair and customer service is horrid
Reason of review
Problem with delivery
Crate And Barrel in Washington, District Of Columbia - Took money and never got delivery
Trying to get outdoor furniture Ordered waited 4 weeks and were told it wad not available Ordered another item told to wait 2 weeks. 3 weeks later they said it would be in in a month
Review
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Review
Service
I ordered four brass lanterns on June 9 . Have yet to receive a delivery as of June 16 . Not “ back ordered “ or so I’m told . Ordered from three other companies on the same day and received their products already. When I called customer no service they supposedly...
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Review
Reason of review
Order processing issue
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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Review
Reason of review
Order processing issue
I placed a substantial order ($250) on a wedding registry to be delivered to my home. The order included 2 glass wine carafes, wine glasses, martini glasses and craft beer glasses among other items. All of the glass items were simply wrapped in the white foam sheeting...
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Review
Service
Reason of review
Problem with delivery
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QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "Hey Eddie, it's the leg lady again - transfer her to Sonny, ha ha" You must issue a formal written demand and serve it via Certified Mail return receipt requested.
Briefly and politely state the situation and the remedy you desire and that you will allow 7 business days for remedy prior to escalation of the case. Keep copies of all correspondence and your postal receipts. Accept or place no more calls, etc.
then follow through with your promise to escalate if not satisfied. Small claims court is good, forget all about the BBB.