Pennie H Asy

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Verified Reviewer
| map-marker Mesa, Arizona

I ordered a king-size headboard and the wrong one was delivered today. I had additional problems in resolving issues about orders placed, then cancelled—charges continue to appear on my account.

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The wrong headboard was delivered and will not be picked up for return until 11/5. Additional items charged to my account and not yet delivered and hassles about cancelling. My account balance is not correct.
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User's recommendation: Always confirm the exact order placed.

Jan W Piy

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Verified Reviewer

Nasty Customers

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Updated by user Jul 16, 2022

Problems are ongoing, with no end in sight.

Original review Jul 16, 2022
1) We have nothing to do with Fed Ex showing up, so stop expecting us to call them because we don't/can't know where the driver is. 1800GoFedEx.

Use it.
2) When you start swearing, we have the right to hang up on you. And we will. Calm down. The world isn't going to revolve around your $20 order with 15% off.
3) The return policy is very lenient.

CB will send replacements for just about everything at no cost to you. Even furniture. You're welcome!
4) Those of us that were trained properly apologize for those who were not. The problem is CB doesn't have any consistency in training so most of us are picking up the slack for the idiots.
5) We are on a rating system with a skewed metric - so you may be unhappy with the company but the agent was great.

It doesn't matter, the nice agent gets slammed for a job well done anyway.
6) There is no winning with most of you. It's amazing how some of you are even able to walk out your front door without assistance. We can't fix everything, and it's unrealistic of you to think that we can.
7) Bridezillas.
8) We aren't paid a living wage, so when you cry about your $5000 sofa, most of us are never going care how "bad" you have it, waiting for delivery in a 4 hour window. Suck it up.

They'll get there when they get there. No, we can't call that driver, either.
9) We are not the IT department, so we do not have anything to do with why your password isn't working. Reset it.
10) Our wait times are bad because people jam up the lines with stupid questions like "How do I reset my password?". We're overworked and have about an hour of work to do in 3 minutes.

Yes, that's right. 3 minutes.
When you call or chat? There are 900 people ahead of you on any given day.
You're not more special than anyone else.

A harsh reality for most of you.
The problems at CB: flawed systems and no leadership. First World problems!
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Pros:
  • Discount offered
Cons:
  • Management
  • Regret decision

Preferred solution: A better job.

User's recommendation: They don't pay enough to deal with their nasty customers

Anonymous
map-marker Allston, Massachusetts

About a product i wish to purchase..not pissed

Absolutely I was trying to order product and could not do pro code. Spoke with Rasha and she got me code and ordered it. Fabulous customer service
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User's recommendation: Absolutely fabulous

Carol V Oga

Problem with order pickup

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I had placed the order with the intention of picking it up. I live in WI and my store is in Geneva, IL.

I frequently go down to Geneva, and had planned to pick it up then.

I was a little surprised when I was notified the item came in that I was only given one week to p/u. Five days before my week was up I came down with covid. I tried to contact the store several times to ask them to ship it, but the phone # wasn't working.

Called national cu; they had same phone. They sent an email to Geneva explaining request.

Will call me before end of day with update.

I will be VERY DISTRESSED if this order goes back into stock, and is then unavailable. I have ordered custom window treatments specifically to coordinate with this duvet.

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Preferred solution: Deliver product or service ordered

User's recommendation: Have your order shipped no matter how close you live to the store; things happen!

Anonymous
map-marker Cleveland, Tennessee

Catalog

I thought it would be easier to just call a person and say I wanted a catalog. Im not sure that I am getting a catalog but I hope I am I will be waiting
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User's recommendation: Pending

Audrey H Enh

Lost order?

Ordered cutting board. Credit card has been charged. No delivery information from you. So where is it?
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Preferred solution: Deliver product or service ordered

Kimberly J Tfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Evans, Georgia

Order 2 sofas in Feb. one just came in July and they told me now there are no more in stock.

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Waited 5 months on 1/2 order to arrive and then told the 2nd sofa could not come. Will never order from them again. Fortunately they let me return the 1 sofa since I needed two.
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Loss:
$140

Preferred solution: Full refund

User's recommendation: Don’t order from them

Susan R Tvh
map-marker Grants Pass, Oregon

Waiting too long for delivery

Delivery of dresser and nightstands Ordered first of December Has not happened Have no where to put my clothes
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Nampa, Idaho

I placed my order online 3 weeks ago. Was charged immediately. Never recieved order confirmation or any info about my order. Calling them 3 days in a row just to listen to music for hours!

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Never received my order. Impossible to contact them, customer service just doesn't exist!! Should have read reviews before ordering...
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User's recommendation: Avoid them at any cost!

Anonymous
map-marker Westport, Connecticut

10 percent offer code

They kept me on hold for 30 mins and kept advising me to chat online, so I initiated a chat. They said they were having trouble with their codes and to go ahead and place the order and get an order number. Sam would then manually input the code. I tried to check out, but their checkout froze two times. I texted Sam back, but he had disconnected!! Very frustrating! Now I will have to drive to Westport CT to personally make the order. My Pottery Barn, West Elm, and Burrows orders went so smoothly!
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Renesmae Awx
map-marker Montreal, Quebec

Incompetent staff

Disconnected accidentally and never called back. Also, wont allow clients with drinks to walk inside store. Crazy times.
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Robin D Ljs

Coffee maker not working

May have European model. Need to talk to someone!! Christmas present we are not happy using. Do other models exist?
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Loss:
$389

Preferred solution: Let the company propose a solution

Anonymous
map-marker Southbridge, Massachusetts

Missing items that I paid for.

I ordered 3 dining chairs at $300 apiece 6 weeks ago. They were IN STOCK ITEMS. These chairs shipped with a delivery date oof weds dec 22nd. They never arrived and I waited 45 minutesON HOLD with their customer service they have no idea where my chairs are. This is only one problem Ive had with them this year. I am DONE with Crate and Barrel.
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User's recommendation: Shop at POTTERY BARN!

Linda W Oba
map-marker Norwalk, Connecticut

Walls marred by furniture delivery people

I had a bed delivered by Crate and Barrel delivery people, and one bed taken away. There was so much damage done to my walls that I have to get the whole entryway stairway repainted. The last time I had this done the cost was $3,000. I reported the problem to C and B and they said they started the claims process. That was six weeks ago and I have not heard from them again. It is not right that I should have to have my walls re-done because of sloppy work done by C and B delivery people.
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Preferred solution: Money to get walls repainted.

Anonymous
map-marker Palm Harbor, Florida

Non delivery of promised items

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Order a product online; received an email confirming delivery date and time. AND WAITED>;;;;;;;;;;;;;;;;;;;;;;;;;;;>>>>. No SHOW Contacted customer service by phone and text Kept getting transferred to NOBODY
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