Anonymous
map-marker Allston, Massachusetts

About a product i wish to purchase..not pissed

Absolutely I was trying to order product and could not do pro code. Spoke with Rasha and she got me code and ordered it. Fabulous customer service
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User's recommendation: Absolutely fabulous

Carol V Oga

Problem with order pickup

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I had placed the order with the intention of picking it up. I live in WI and my store is in Geneva, IL.

I frequently go down to Geneva, and had planned to pick it up then.

I was a little surprised when I was notified the item came in that I was only given one week to p/u. Five days before my week was up I came down with covid. I tried to contact the store several times to ask them to ship it, but the phone # wasn't working.

Called national cu; they had same phone. They sent an email to Geneva explaining request.

Will call me before end of day with update.

I will be VERY DISTRESSED if this order goes back into stock, and is then unavailable. I have ordered custom window treatments specifically to coordinate with this duvet.

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Preferred solution: Deliver product or service ordered

User's recommendation: Have your order shipped no matter how close you live to the store; things happen!

Anonymous
map-marker Cleveland, Tennessee

Catalog

I thought it would be easier to just call a person and say I wanted a catalog. Im not sure that I am getting a catalog but I hope I am I will be waiting
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User's recommendation: Pending

Audrey H Enh

Lost order?

Ordered cutting board. Credit card has been charged. No delivery information from you. So where is it?
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Preferred solution: Deliver product or service ordered

Kimberly J Tfv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Evans, Georgia

Order 2 sofas in Feb. one just came in July and they told me now there are no more in stock.

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Waited 5 months on 1/2 order to arrive and then told the 2nd sofa could not come. Will never order from them again. Fortunately they let me return the 1 sofa since I needed two.
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Loss:
$140

Preferred solution: Full refund

User's recommendation: Don’t order from them

Susan R Tvh
map-marker Grants Pass, Oregon

Waiting too long for delivery

Delivery of dresser and nightstands Ordered first of December Has not happened Have no where to put my clothes
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Preferred solution: Deliver product or service ordered

Anonymous
map-marker Nampa, Idaho

I placed my order online 3 weeks ago. Was charged immediately. Never recieved order confirmation or any info about my order. Calling them 3 days in a row just to listen to music for hours!

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Never received my order. Impossible to contact them, customer service just doesn't exist!! Should have read reviews before ordering...
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User's recommendation: Avoid them at any cost!

Anonymous
map-marker Westport, Connecticut

10 percent offer code

They kept me on hold for 30 mins and kept advising me to chat online, so I initiated a chat. They said they were having trouble with their codes and to go ahead and place the order and get an order number. Sam would then manually input the code. I tried to check out, but their checkout froze two times. I texted Sam back, but he had disconnected!! Very frustrating! Now I will have to drive to Westport CT to personally make the order. My Pottery Barn, West Elm, and Burrows orders went so smoothly!
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Renesmae Awx
map-marker Montreal, Quebec

Incompetent staff

Disconnected accidentally and never called back. Also, wont allow clients with drinks to walk inside store. Crazy times.
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Robin D Ljs

Coffee maker not working

May have European model. Need to talk to someone!! Christmas present we are not happy using. Do other models exist?
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Loss:
$389

Preferred solution: Let the company propose a solution

Anonymous
map-marker Southbridge, Massachusetts

Missing items that I paid for.

I ordered 3 dining chairs at $300 apiece 6 weeks ago. They were IN STOCK ITEMS. These chairs shipped with a delivery date oof weds dec 22nd. They never arrived and I waited 45 minutesON HOLD with their customer service they have no idea where my chairs are. This is only one problem Ive had with them this year. I am DONE with Crate and Barrel.
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User's recommendation: Shop at POTTERY BARN!

Linda W Oba
map-marker Norwalk, Connecticut

Walls marred by furniture delivery people

I had a bed delivered by Crate and Barrel delivery people, and one bed taken away. There was so much damage done to my walls that I have to get the whole entryway stairway repainted. The last time I had this done the cost was $3,000. I reported the problem to C and B and they said they started the claims process. That was six weeks ago and I have not heard from them again. It is not right that I should have to have my walls re-done because of sloppy work done by C and B delivery people.
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Preferred solution: Money to get walls repainted.

Anonymous
map-marker Palm Harbor, Florida

Non delivery of promised items

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Order a product online; received an email confirming delivery date and time. AND WAITED>;;;;;;;;;;;;;;;;;;;;;;;;;;;>>>>. No SHOW Contacted customer service by phone and text Kept getting transferred to NOBODY
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Theressa Ote
map-marker Waterford Township, Michigan

Previous order

Cant find previous email u sent re: delayed order. Why cant someone just answer the phone? Seriously not enough words? Ordere was delayed since last nov. Finally u said not available when I checked but u were sending me something but cant find info Please just answer the phone! Way to complicated to contact U! I suppose that is the point!!
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Karen H Rhf

Terrible customer service.

I texted about an item that was delivered today. It was the wrong item. No response. So I started an online chat and to continue you want me to pay. No. I didn't make the mistake. And of course calling is taking forever.
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Cons:
  • Horrible customer service

Preferred solution: Deliver product or service ordered

User's recommendation: Think twice about ordering online