Unclaimed
Crate And Barrel
Reviews and Complaints
34.1K
CLAIMED LOSSES
104
TOTAL REVIEWS
24.8K
PAGE VIEWS
4
ISSUES RESOLVED
Crate And Barrel Reviews
Lakin Teak Extendable Dining Table
I live just outside London in the UK. I am thinking of purchasing the Lakin Teak dining table which has a product code SKU 462029. Could this be shipped to the UK by you, and how much would the shipping cost in addition to the price of the table? How long approximately does delivery take? Thank you. Peter Hutchinson +44 (0)771* ***619
1 comment
ID
Location
Walton-On-Thames, England
New Reviewer
Terrible customer service.
I texted about an item that was delivered today. It was the wrong item. No response. So I started an online chat and to continue you want me to pay. No. I didn't make the mistake. And of course calling is taking forever.
User's recommendation: Think twice about ordering online.
ID
Cons
- Horrible customer service
Preferred solution
Deliver product or service ordered
New Reviewer
Just to talk with a live person please
Just want help with my order , it would be nice to call your store and get a live person instead of a recording.
ID
Preferred solution
Let the company propose a solution
New Reviewer
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ID
Terrible experience with Crate and Barrel
I echo all the complaints about the Folio chairs and the terrible Crate and Barrel "customer service" (disservice is more like it). When the pandemic hit and I was spending so much more time at home, I suddenly noticed that my dining chairs had huge ugly bare spots...
View full review
ID
Location
New York, New York
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNonexistent customer service
Update by user Feb 03, 2021
The replacement hardware delivery has been delayed for the 4th time.
Original review posted by user Feb 02, 2021
I ordered the Yukon dining table in mid-November. The table was delivered without the screws required for attaching the legs. I was told this hardware was ordered in November. It is February 2,2021 and I am still waiting for the hardware. Trying to contact a real person is like contacting the Wizard of Oz. I will never buy anything from this company again. User's recommendation: Buyer beware!!
ID
Pros
- Great design
Loss
$1700
Preferred solution
Apology
Why I will not be purchasing the item I want to buy from Crate and Barrel
I read other purchasing customers complaints
User's recommendation: I am in the process in purchasing a hide-a-bed sofa. After reading reviews from other customers have decided that I will not be making my purchase at Crate and Barrel. have decided that I will not be making my purchase from.
ID
Location
Plano, Texas
I cannot get through
Tried to speak to someone about my account and could not get through.
ID
This is a very heavy table. It was delivered to me wrapped solely in thin bubble wrap which of course was torn. There were several dings and scratches.