Crate And Barrel Reviews and Complaints
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2
ISSUES RESOLVED
64
TOTAL REVIEWS
$24.4K
CLAIMED LOSSES
$1.3K
AVG LOSS
16.7K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Affect on my time
Pros
- Sofa in store
- Sofa before it frayed
- Products
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1 comment
Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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Author
ClumsyElk
Location
Palo Alto, California
Service
Cons
- Customer service
- Long delays
- Never received chair and customer service is horrid
Reason of review
Order processing issue
Loss
$200
Preferred solution
Price reduction
Tags
0 comments
Ordered chair May 18 when it was in stock; CB2 shipped it immediately. When I didn't receive it they claimed it was "lost," but by then it was back ordered until, supposedly, July. They strung me along for months as I called multiple CS agents, waiting on hold an hour...
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Author
PrimeAvocet
Pros
- I liked the chair i ordered but never received
Cons
- Never received chair and customer service is horrid
Reason of review
Problem with delivery
0 comments
Crate And Barrel in Washington, District Of Columbia - Took money and never got delivery
Trying to get outdoor furniture Ordered waited 4 weeks and were told it wad not available Ordered another item told to wait 2 weeks. 3 weeks later they said it would be in in a month
Author
SlowMongrel898
Location
Washington, District Of Columbia
0 comments
My case is fraud. Called and had order canceled. "They were able to do that". I have ben waiting for my refund. It has been over a month!! I have called and called to get my refund countless times every week. Been told twice it has been pocessed to give 5 business days...
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Author
SubsequentHamster216
Service
0 comments
I ordered four brass lanterns on June 9 . Have yet to receive a delivery as of June 16 . Not “ back ordered “ or so I’m told . Ordered from three other companies on the same day and received their products already. When I called customer no service they supposedly...
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Author
PissedConsumer1281453
Reason of review
Order processing issue
0 comments
Ordered book case...measured to make sure it fit..2 guys in plain truck show up...one guy spoke limited English the other spoke no English...neither had tape measure. One kept saying over and over “no fit” when all that had to happen was for them to tilt the piece. I...
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Author
RipeDuskyDolphin855
Reason of review
Order processing issue
0 comments
I placed a substantial order ($250) on a wedding registry to be delivered to my home. The order included 2 glass wine carafes, wine glasses, martini glasses and craft beer glasses among other items. All of the glass items were simply wrapped in the white foam sheeting...
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Author
PissedConsumer1234874
Service
Reason of review
Problem with delivery
0 comments
Crate And Barrel - Poor Customer service / phone system
Spent over 2.5 hours trying to order a simple item. Was left in queu for over a 30 min period 2x. Then left my phone number 2x. Tried the chat feature, but the rep couldn’t help me or answer my question. Time to shop at PB or RH!
Author
AbaftAsianPalmCivet
Reason of review
Order processing issue
0 comments
3/17, Three chairs were deliver & one was not leveled & rocky. I informed the delivery guy & he immediately said it was my floor. I did not appreciate the remark & told him to check out the chair. He agreed & said someone would bring me another chair. Since he lie...
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Author
PissedConsumer1212700
Product
Reason of review
Problem with delivery
0 comments
I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told...
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Author
user41609856
Location
Manhasset, New York
Service
Reason of review
Order processing issue
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QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "...