New Reviewer

Absent Customer service

Have had 4 orders over the past two months (over $2K in value combined). Not one of those orders processed correctly. Every time I tried to reach customer service, I was kept on hold for greater than 1.5 hours. Leaving a message for them to call or text you doesn't work either. What happened to this company? It used to be so great.

User's recommendation: Avoid online orders at all costs.

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ID
#2190253 Review #2190253 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer
Update by user Oct 12, 2020

The DAY AFTER I disputed the claim with Synchrony Bank on my C&B card the company shipped the item. It needed the club of me making a financial fuss to rectify the situation. It appears their communication with their vendor fulfillment cycle is miserable and requires a...

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1 comment
#1985143

I've had 2 orders cancelled. Called to ask why, they said the card was declined but they took the money from my Credit Card. They have no record of the money they took.

ID
#2166213 Review #2166213 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Pros
  • Great design
Preferred solution
Deliver product or service ordered
New Reviewer

I need return mailing slip for the bread machine I bought

I talked with someone a few weeks ago and wanted to return the machine. When I tried online it said I would have to pay for it But the person indicated that although I had ordered it in April, I didn't get it until August. I still could get a return label for Fed Ex My husband is ill and we have been out of town. Please help me.
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ID
#2159052 Review #2159052 is a subjective opinion of poster.
Location
Newberry, Florida
New Reviewer

Have not received entire order

One of the items on order is shipping from a store . No status update on when it will ship

User's recommendation: notify status Of order.

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ID
#2149306 Review #2149306 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Preferred solution
Deliver product or service ordered
New Reviewer

Very hard to reach anyone with order and registry questions

The online chat was closed at 10:00 am and I have been on hold for 15 minutes already with no response. Very poor customer service for a company that used to have great customer service
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ID
#2132679 Review #2132679 is a subjective opinion of poster.
Location
Evanston, Illinois
Preferred solution
Deliver product or service ordered

I got broken items(dishes)

Hello. I got the items today. I got damaged items. 2Swoop bowl(small) and 2bistro 10" low bowls are broken. I am trying to contact customer service for 3hours but nobody answers. Please give me the solutions!
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ID
#1905614 Review #1905614 is a subjective opinion of poster.
Location
Los Angeles, California

I got broken items(dishes)

Hello. I got the items today. I got damaged items. Swoop bowl(small) and bistro 10" low bowls are broken. I am trying to contact customer service for 3hours but nobody answers. Please give me the solutions!
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ID
#1905611 Review #1905611 is a subjective opinion of poster.
Location
Los Angeles, California

Return

I am trying to have a return label printed for a wedding registry item. No one has answered my calls over the last week.
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ID
#1882769 Review #1882769 is a subjective opinion of poster.
Location
Lynnwood, Washington
Crate And Barrel - Beware
The staff at Crate and Barrel are very nice and helpful but the process and product needs improvements. Last March, 2019, we had a designer come to our home to assist in selecting among other items the sofa with matching ottoman, leather chair and rug. In beginning...
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ID
#1772878 Review #1772878 is a subjective opinion of poster.
Location
El Dorado Hills, California

Refuse a delivery if parts are missing!

I ordered a new bed set for my grandson for his birthday and paid for in-home delivery and setup. Well, they delivered the bed and all of the necessary hardware to put it together was missing! It could not be setup...they turnaround and tell my son they will order it and have it sent to his house, but will not be able to return for about a month to put it together. Terrible service, we now have to hire someone on the outside to put it together. Never again will I buy anything from Crate and Barrel.
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ID
#1741283 Review #1741283 is a subjective opinion of poster.
Location
Boynton Beach, Florida
New Reviewer

Disorganized and dishonest

I ordered an item as a gift, then received and email that the high volume of orders had them backlogged and They couldn't guarantee delivery of a gift item on time so I canceled the order before it shipped. Several days later i got shipping notification so i called got transferred and lied to. The first person acknowledged my earlier call to cancel the second said there was no record of my call, but she would have the package re routed and I would be refunded. Three days later i get notifications my order will be delivered tomorrow!. Now i need to ask the recipient to return their own gift because they will be receiving 2 of the same cappuccino machines. One from Amazon and one from Crap and Barrel... Grrr....
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ID
#1734921 Review #1734921 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Cons
  • Affect on my time
  • Regret decision
  • Horrible customer service
Reason of review
Poor customer service
Loss
$439
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Don’t buy these

Crate And Barrel - Don’t buy these
Crate And Barrel - Don’t buy these
Crate And Barrel - Don’t buy these
I purchased 6 of these chairs at $300-400 each. It’s been awhile so I’m not certain. They were in the formal dining room, so literally used once or twice a year, if that. We purchased special leather cleaners specifically for the chair as well. Now the chairs are sticky and have bluish stains from sitting on them with jeans. I also stepped on one to reach up for decorating the house and the leather peeled off on my bare feet. We sat a skeleton for Halloween decoration the other day and the paint came off again. I’m really sad to see these chairs deteriorate so bad and they were not even being used much. Would love to know if there is a way to fix the problem without having to throw them away.
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ID
#1702701 Review #1702701 is a subjective opinion of poster.
Product
Crate And Barrel Folio Dining Chair
Pros
  • Sleek and modern style
Cons
  • Leather is peeling off like paint and cracking all over chair
Reason of review
Bad quality
Loss
$1800
Preferred solution
Let the company propose a solution
New Reviewer

We had to wait way too long for our special order couch

We ordered a couch the first week in Sept. and were told it would take 11 weeks to complete. We were happy it would come before Thanksgiving. Last week (end of Oct.) we received an e-mail stating it would not be here until at least the middle of Dec. I now will have no couch with family coming over for Thanksgiving, I also just had back surgery and, because of no couch, am unable to even sit in my living room, having to spend all my time in my bedroom. This is going to be VERY inconvenient and I am very disappointed with this company. I talked to 3 separate employees and each of them just said "sorry, that's because it's a special order", No help at all.
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ID
#1699033 Review #1699033 is a subjective opinion of poster.
Pros
  • Nice couch we ordered
Cons
  • No loaner though other people stated they got one
Reason of review
Poor customer service
Loss
$2600
Preferred solution
Let the company propose a solution
New Reviewer

Resolved: Lowe’s Dining Chairs Perling

Each time I sweep the floor, peelings from these chairs are EVERYWHERE!!
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Resolved
ID
#1674214 Review #1674214 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Cons
  • Quality
Reason of review
Bad quality
Loss
$1100
Preferred solution
Full refund
New Reviewer

Resolved: Lowe Dining Chairs are Peeling

I’m not certain what I’d going on, but each tome I sweep the floor, I’m getting more and more peeling from these chairs.
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Resolved
ID
#1674207 Review #1674207 is a subjective opinion of poster.
Location
Silver Spring, Maryland