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Crate And Barrel in Denver, Colorado - Made it right

spoke to manager at park meadows - chairs are in! salepeople never followed up or called... he is delivering chairs and taking back the loaners -- also was very nice and apologized profusely. all good.
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Review
#1442221 Review #1442221 is a subjective opinion of poster.
Service
Crate And Barrel Customer Care
Reason of review
Good customer service
Resolved
3.7
Details

Update by user Jan 06

manager tracked the order and chairs are in.

Update by user Jan 06

Manager was in! Spoke to him after 3 phone calls with Staff in 2 days and getting nowhere. The Chairs are in - they arrived 2 days ago and he was very apologetic about the system leaving me in the lurch and most understanding...

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1 comment
Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Review
#1442184 Review #1442184 is a subjective opinion of poster.
Service
Crate And Barrel Shipping Service
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Salespeople act annoyed when i call to follow up on order
  • Cant tell us when our chairs will be in
  • Never received chair and customer service is horrid
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Folio Chair
  • No Order Tracking
  • No Order Delivery Manifest
Featured
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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1 comment
Anonymous
#1060066

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago.

We seldom use them but there are cracked areas with black underneath in random places. Very upset since there are 8 of them and I thought they would last a long time since there is hardly wear and tear.

Review
#575183 Review #575183 is a subjective opinion of poster.
Product
Crate And Barrel Chair
Reason of review
Bad quality

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
All Crate And Barrel Contacts

Crate And Barrel Products and Services Reviews

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