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1 comment
3.7
Details
Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
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Anonymous
#1624969

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

Author
Location
Lone Tree, Colorado
Pros
  • Fact that they loaned us chairs over the holidays
Cons
  • Never received chair and customer service is horrid
  • Cant tell us when our chairs will be in
  • Salespeople act annoyed when i call to follow up on order
Reason of review
Problem with delivery
Loss
$600
Preferred solution
Deliver product or service ordered
Tags
  • Folio Chair
  • No Order Tracking
  • No Order Delivery Manifest
Review #1442184 is a subjective opinion of poster.
Featured
1 comment
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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Anonymous
#1060066

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago. We seldom use them but there are cracked areas with black underneat...

Author
Location
Broomfield, Colorado
Reason of review
Bad quality
Review #575183 is a subjective opinion of poster.

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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