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Crate and Barrel Furniture store sections are essentially showrooms. You must order everything - lamps, rugs, sofas, chairs, etc.. So in that regard, one would make the wrongful mind you, assumption that they have this part of the business model down. It is the...
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Anonymous
Rhetoricalbeetle

manager made it right - chairs are in - all is good. they still have a crazy ordering system but the manager cared enough to get things right. John was excellent.

3.7
I liked
  • Fact that they loaned us chairs over the holidays
I didn't like
  • Never received chair and customer service is horrid
  • Salespeople act annoyed when i call to follow up on order
  • Cant tell us when our chairs will be in
#1442184
Featured
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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Anonymous
Anonymous

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago. We seldom use them but there are cracked areas with black underneat...

#575183

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Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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