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Crate And Barrel in San Diego, California - Pulled the rug out from under us!

We bought a rug at Crate & Barrel at Westfield UTC for $1,399, plus a delivery charge. Within two years the rug started falling apart, despite our very gentle, limited use (no kids, no pets). Despite our sending photos of the defective rug, after a long time on hold, Crate & Barrel tried to charge us a huge "restocking fee," "pickup fee" and then issue us a store credit instead of a refund, thus trying to force us through the "freight" and barrel process again. What a horrible experience!
1.1
Details
Advertised vs Delivered
Customer service
Delivery Service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Style and Design
Value for money
Warranty
Website
#1509347
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Stay away from this store. Horrible customer service and management. Save yourself time and money and go somewhere else. Bought a table there and after 4 weeks they shipped the legs of the table (yes I am serious) and now they are saying they dont honor their own sale...
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Anonymous
Anonymous

QUOTE : "I have made almost 30 calls" QUESTION : At what point did you realize (have you?) that your method is ineffective at best and comical at worst ? I can hear it now - "...

1.5
I didn't like
  • Never received chair and customer service is horrid
  • Horrible customer service
  • Customer service
#1363489
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
Crate And Barrel - Sonata chair leather peeling
I bought 6 black leather Sonata chairs from Crate & Barrel in 2012. They were very gently used for about 5 years, then they started getting more use. Shortly after the use stepped up, we noticed the leather peeling off and cracking and the legs and back loosening. The...
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Anonymous
Deja

We had the same exact problem with these chairs. We bought 8 and 7 of the 8 have peeled. The one that didn’t was a slightly more greenish leather so I think it was manufacture...

Anonymous
Anonymous

but they were "as is" final sale....

2.3
#1314763
Crate And Barrel - Lounge Sofa Review from Bellflower, California
Crate And Barrel - Lounge Sofa Review from Bellflower, California
The Crate and Barrel Lounge Sofa is of poor quality. I am shocked at how cheaply made this sofa was. They won't admit that having super sharp feathers poking and leaking out of the cushion is not acceptable. The inner lining is made of cheap paper-like fabric. Even...
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Anonymous
Anonymous

You go gurl....and while you are at it ask your designer for the discount she got for ordering the sofa back as well....I am guessing she got at least 15-20% off....

1.3
#679497
Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed. Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout...
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1.5
Agoura, California
I liked
  • Sofa in store
I didn't like
  • Long delays
  • Incorrect information
  • Horrible customer service
#646447
Folio chairs are defective and bow they want me to pay another 415.00 just to replace the defective model.. Horrible customer service. And they say they stand by their products quality.
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unhappycbcustomer
unhappycbcustomer

same here.great design.misrepresentation of quality.false advertising.i think Big lot chairs would better than these.I believe crate and barrel just doesnt believe it's custom...

#621484

Contact Crate And Barrel Customer Service

Mailing Address:
Customer Service Department 1860 W. Jefferson Avenue
Naperville, Illinois 60540
United States
Phone:
(630) 369-4464
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