I placed a substantial order ($250) on a wedding registry to be delivered to my home. The order included 2 glass wine carafes, wine glasses, martini glasses and craft beer glasses among other items.
All of the glass items were simply wrapped in the white foam sheeting or bubble wrap--no boxes! When I called customer service, I was told that when I ordered I had the option of purchasing boxes at $5.50 each! With the amount of items I had, the additional cost would have been another $27.50! I didn't need perfect gift boxes--cardboard boxes for free would have been fine and I really can't believe a company of this magnitude would ship glassware individually and unboxed when so many were ordered.
I will never shop nor purchase for another wedding registry at Crate and Barrel again. This is very poor customer service.
Product or Service Mentioned: Delivery Service.
Reason of review: Problem with delivery.