Crate And Barrel Reviews and Complaints
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4
ISSUES RESOLVED
67
TOTAL REVIEWS
$27K
CLAIMED LOSSES
$1.3K
AVG LOSS
17.3K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Regret decision
Pros
- Sofa in store
- Sofa before it frayed
- Products
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- Latest review first
- Most helpful reviews first
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"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
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2 comments
But... your review didn't have anything to do with the product itself...
you were just mad that you didn't read the fine print. Also, if they have to truck something to another city that doesn't even have a store, of course the shipping charges will be more costly.
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Review
Loss
$450
Buyer Beware: Crate and Barrel
Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their Memorial Day sale, I get an email advertising "15% off EVERYTHING" only to find out last minute it does not apply to sale merchandise. Gets what? Many items are "on sale" I put this store in the category of Pottery Barn. How is it that many retailers can offer good prices AND free shipping? Here's the breakdown: If Crate and Barrel honored its advertising my Alfesco Dining set would have cost $1527.46 with tax but because of the reneging, the set now costs $2008.70. That's a $481.24 difference, about 25% more. That is my definition of deceptive advertising.
Review
Loss
$481
Crate And Barrel in Silver Spring, Maryland - Folio chairs disintigrating leather almost melting horrible
We purchased 6 oyster Folio chairs about 6 years ago and loved them until about 1.5 years ago when we noticed that the leather started to wear away revealing the black under color or what ever it is underneath. These have been very gently used by two people. I've used only gentle soap and water as directed to clean them. I now have to replace all six chairs as they look ebarrisingly horrible. I went to Crate and Barrel and they claimed they've never heard of this happening and it must be my fault. I am very disappointed because I've always thought that C&B was a reputable company but unfortunately I will not be purchasing furniture from there again. I really wish C&B would come to te plate on this.
3 comments
Review
Loss
$1600
We purchased two Cameron sofas from Crate and Barrel. After only four years later and we need to replace both of them. They were made in America and came from a reputable manufacturer (Lee). The micro suede material has stretched and sagged – first on the seat cushion...
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Review
I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
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1 comment
C&B has two lines of furniture. Pretty sure the assembled anything
Would be the lower line. Ikea would be a better suit. I have a solid
Wood table and book case from C & Band they are beautiful and worth
Every penny. They aren't from China either.
Review
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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9 comments
There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.
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I have had the exact same thing happen to me, so either other people haven't bothered to complain or they're not telling you the truth.
I purchased 4 folio chairs in oyster for my kitchen awhile back and within 2 years they all showed the black underneath this light color leather.
They look bad but the price went up, and I can't afford new ones (which I probably wouldn't buy anyway, since the quality isn't worth the price). Best to shop elsewhere.
I don't know of any store that would take anything back after
SIX years.... Seriously????
Maybe, but for the prices they charge the could stand by it or offer some kind of rebate … it's just bad business to turn your back on someone who spent that much money on poorly-made kitchen chairs.