Buyer Beware: Crate and Barrel

Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their Memorial Day sale, I get an email advertising "15% off EVERYTHING" only to find out last minute it does not apply to sale merchandise. Gets what? Many items are "on sale" I put this store in the category of Pottery Barn. How is it that many retailers can offer good prices AND free shipping? Here's the breakdown: If Crate and Barrel honored its advertising my Alfesco Dining set would have cost $1527.46 with tax but because of the reneging, the set now costs $2008.70. That's a $481.24 difference, about 25% more. That is my definition of deceptive advertising.
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ID
#411655 Review #411655 is a subjective opinion of poster.
Location
Grand Rapids, Michigan
Loss
$481

Folio chairs disintigrating leather almost melting horrible

We purchased 6 oyster Folio chairs about 6 years ago and loved them until about 1.5 years ago when we noticed that the leather started to wear away revealing the black under color or what ever it is underneath. These have been very gently used by two people. I've used only gentle soap and water as directed to clean them. I now have to replace all six chairs as they look ebarrisingly horrible. I went to Crate and Barrel and they claimed they've never heard of this happening and it must be my fault. I am very disappointed because I've always thought that C&B was a reputable company but unfortunately I will not be purchasing furniture from there again. I really wish C&B would come to te plate on this.
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3 comments
#809315

I have had the exact same thing happen to me, so either other people haven't bothered to complain or they're not telling you the truth.

I purchased 4 folio chairs in oyster for my kitchen awhile back and within 2 years they all showed the black underneath this light color leather.

They look bad but the price went up, and I can't afford new ones (which I probably wouldn't buy anyway, since the quality isn't worth the price). Best to shop elsewhere.

#668092

I don't know of any store that would take anything back after

SIX years.... Seriously????

#809318
@PissedConsumer668092

Maybe, but for the prices they charge the could stand by it or offer some kind of rebate … it's just bad business to turn your back on someone who spent that much money on poorly-made kitchen chairs.

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ID
#406548 Review #406548 is a subjective opinion of poster.
Location
Silver Spring, Maryland
Loss
$1600

Terrible quality from Crate and Barrel

We purchased two Cameron sofas from Crate and Barrel. After only four years later and we need to replace both of them. They were made in America and came from a reputable manufacturer (Lee). The micro suede material has stretched and sagged – first on the seat cushion edges – now the entire cushions has folds including the throw pillows. The support is gone on one sofa and is going on the other. (You sink into a pot hole) It is now too late to correct the problems. I wrote a complaint on the Crate and Barrel website – They posted it and removed it promptly. Buyer beware!
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ID
#356301 Review #356301 is a subjective opinion of poster.
Location
Redmond, Washington
I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
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1 comment
#668094

C&B has two lines of furniture. Pretty sure the assembled anything

Would be the lower line. Ikea would be a better suit. I have a solid

Wood table and book case from C & Band they are beautiful and worth

Every penny. They aren't from China either.

ID
#275032 Review #275032 is a subjective opinion of poster.
Location
New York, New York
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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9 comments
#1219863

There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.

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ID
#242432 Review #242432 is a subjective opinion of poster.
Location
Batavia, New York
Product
Crate And Barrel Chair