Crate And Barrel Reviews and Complaints
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2
ISSUES RESOLVED
64
TOTAL REVIEWS
$24.4K
CLAIMED LOSSES
$1.3K
AVG LOSS
16.5K
PAGE VIEWS
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Cons
- Horrible customer service
- Long delays
- Affect on my time
Pros
- Sofa in store
- Sofa before it frayed
- Products
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0 comments
We purchased two Cameron sofas from Crate and Barrel. After only four years later and we need to replace both of them. They were made in America and came from a reputable manufacturer (Lee). The micro suede material has stretched and sagged – first on the seat cushion...
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Author
PissedConsumer301801
Location
Redmond, Washington
1 comment
I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
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Author
PissedConsumer237332
Location
New York, New York
9 comments
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.
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Author
PissedConsumer211749
Location
Batavia, New York
Product
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C&B has two lines of furniture. Pretty sure the assembled anything Would be the lower line. Ikea would be a better suit. I have a solid Wood table and book case from C & Ba...