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"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
Buyer Beware: Crate and Barrel
Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their Memorial Day sale, I get an email advertising "15% off EVERYTHING" only to find out last minute it does not apply to sale merchandise. Gets what? Many items are "on sale" I put this store in the category of Pottery Barn. How is it that many retailers can offer good prices AND free shipping? Here's the breakdown: If Crate and Barrel honored its advertising my Alfesco Dining set would have cost $1527.46 with tax but because of the reneging, the set now costs $2008.70. That's a $481.24 difference, about 25% more. That is my definition of deceptive advertising.
Crate And Barrel in Silver Spring, Maryland - Folio chairs disintigrating leather almost melting horrible
We purchased 6 oyster Folio chairs about 6 years ago and loved them until about 1.5 years ago when we noticed that the leather started to wear away revealing the black under color or what ever it is underneath. These have been very gently used by two people. I've used only gentle soap and water as directed to clean them. I now have to replace all six chairs as they look ebarrisingly horrible. I went to Crate and Barrel and they claimed they've never heard of this happening and it must be my fault. I am very disappointed because I've always thought that C&B was a reputable company but unfortunately I will not be purchasing furniture from there again. I really wish C&B would come to te plate on this.
We purchased two Cameron sofas from Crate and Barrel. After only four years later and we need to replace both of them. They were made in America and came from a reputable manufacturer (Lee). The micro suede material has stretched and sagged – first on the seat cushion...
I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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