Crate And Barrel Reviews

Show reviews that mention
customer service service customer order chairs crate barrel store delivery furniture phone
Filter review
  1. 23 reviews
  2. 18 reviews
  3. 9 reviews
  4. 3 reviews
  5. 0 reviews

I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
View full review
View full review
Comment
Helpful 3 Not helpful 2
1 comment
#668094

C&B has two lines of furniture. Pretty sure the assembled anything

Would be the lower line. Ikea would be a better suit. I have a solid

Wood table and book case from C & Band they are beautiful and worth

Every penny. They aren't from China either.

Reply
0 0
ID
#275032 Review #275032 is a subjective opinion of poster.
Location
New York, New York

After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
View full review
View full review
Comment
Helpful 4 Not helpful 12
9 comments
#1219863

There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.

Reply
0 0
View more comments
ID
#242432 Review #242432 is a subjective opinion of poster.
Location
Batavia, New York
Product
Crate And Barrel Chair