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Crate And Barrel - Crate & Barrel Sofa: Brand new, frayed, 6 mo to resolution: no help
Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections etc. Put it in a minimally used room. Noticed in the fall that due to metal tabs on the corner, the edges frayed. The earliest record I have of a...
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1.0
I liked
  • Sofa before it frayed
#630899
Folio chairs are defective and bow they want me to pay another 415.00 just to replace the defective model.. Horrible customer service. And they say they stand by their products quality.
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unhappycbcustomer
unhappycbcustomer

same here.great design.misrepresentation of quality.false advertising.i think Big lot chairs would better than these.I believe crate and barrel just doesnt believe it's custom...

#621484
I Ordered a nice Christmas gift in November of 2014. Got an email saying it was on back-order until late January. In late January it gets pushed to late March. Customer service can do nothing and doesn't care. I've tried multiple avenues including social media, and...
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3.2
I didn't like
  • I am not happy
#586941
I had the same problem. I live alone and I only cleaned the chairs with warm water and a sponge. I purchased the black folio chairs for $219.00 about 7 years ago. The cahirs are now $259.00 and they told me they would replace the chairs at the same price with a 10 %...
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Anonymous
Anonymous

Bought same chairs in 2011 same thing happening. Contacting crate and barrel now

Anonymous
LW

SAME situation - shocking that this is happening to so many people. Wish I had read the reviews BEFORE I bought the chairs. I purchased them in 2007 and just noticed cracks ...

#586694
Featured
Crate And Barrel - Folio chairs are disintegrating before our eyes
Crate And Barrel - Folio chairs are disintegrating before our eyes
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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Anonymous
Anonymous

I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago. We seldom use them but there are cracked areas with black underneat...

#575183
A couple of years ago I purchased a handblown pitcher from them. When it arrived I was a bit disappointed when it was rather ugly, not at all what it appeared like in the catalog. Alot of very small bubbles but it had some interesting details on it so I kept it. I...
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#484790
I bought online a wine cellar for 16 bottles at Crate & Barrel, however the product that was delivered was a 8 bottles cellar. I called them and the statement was that they were out of the required product. So, they knew it, even though they shipped to me an...
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#453421
"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
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Anonymous
Anonymous

But... your review didn't have anything to do with the product itself... you were just mad that you didn't read the fine print. Also, if they have to truck something to anothe...

Anonymous
Anonymous

Dude,If you had simply read your e-mail carefully, you would have seen that discounts only apply to full-priced items and that the free shipping applies to 'local delivery'. I...

#412601
Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their...
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#411655
We purchased 6 oyster Folio chairs about 6 years ago and loved them until about 1.5 years ago when we noticed that the leather started to wear away revealing the black under color or what ever it is underneath. These have been very gently used by two people. I've...
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Anonymous
momof1

I have had the exact same thing happen to me, so either other people haven't bothered to complain or they're not telling you the truth.I purchased 4 folio chairs in oyster for...

Anonymous
Anonymous

I don't know of any store that would take anything back after SIX years.... Seriously????

#406548