Crate And Barrel
Reviews and Complaints
Reviews Chart
$31.8K
CLAIMED LOSSES
75
TOTAL REVIEWS
18.7K
PAGE VIEWS
4
ISSUES RESOLVED
Crate And Barrel - Horrible customer service, incorrect delivery dates, inferior overpriced products
Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed. Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout...
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ID
Location
Agoura, California
Pros
- Sofa in store
Cons
- Horrible customer service
- Affect on my time
- Long delays
Reason of review
Problem with delivery
Update by user May 04, 2015
Within 30 minutes of posting this review, C&B called me back and has at least offered to cover the cost of back panel (previously at my cost) and provide a list of recommended installers in my area.
I also posted a review on the website and on houzz, so unclear what was...
ID
Location
Sioux City, Iowa
Pros
- Sofa before it frayed
Reason of review
Bad quality
Loss
$1400
Preferred solution
Full refund
Folio chairs are defective and bow they want me to pay another 415.00 just to replace the defective model.. Horrible customer service. And they say they stand by their products quality.
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1 comment
same here.
great design.
misrepresentation of quality.
false advertising.
i think Big lot chairs would better than these.
I believe crate and barrel just doesnt believe it's customer base would take their precious time to deal with these issues. They are partially right, I almost gave the chairs to Goodwill since no one would buy them for pennies on the dollar.
Im bringing 6 dining chairs and 5 bar stools back to the store tomorrow. Ill update you on what happens.
ID
Location
Citrus Heights, California
Reason of review
Damaged or defective
Crate and Barrel can't fulfill orders
I Ordered a nice Christmas gift in November of 2014. Got an email saying it was on back-order until late January. In late January it gets pushed to late March. Customer service can do nothing and doesn't care. I've tried multiple avenues including social media, and they still refuse to work with me or provide a reasonable expectation. This has only happened on the Christmas sale item. It seems as though Crate and Barrel uses steeply discounted items to draw in consumer and then purposefully short orders them until the consumers cancel their orders. Their hopes are that consumers will make additional non-sale orders at the same time. Crate and Barrel has no interest in fulfilling sale orders.
ID
Location
Greenville, South Carolina
Cons
- I am not happy
Reason of review
Order processing issue
I had the same problem. I live alone and I only cleaned the chairs with warm water and a sponge. I purchased the black folio chairs for $219.00 about 7 years ago. The cahirs are now $259.00 and they told me they would replace the chairs at the same price with a 10 %...
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5 comments
Bought same chairs in 2011 same thing happening. Contacting crate and barrel now
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ID
Location
Carmel, New York
Product
Crate And Barrel Chair
Reason of review
Bad quality
Loss
$900
Preferred solution
Let the company propose a solution
The same thing happened to us with the same exact number of Folio Oyster colored chairs which we purchased seven years ago and about two years ago they started to disintegrate showing black underneath making them embarrassingly unsightly. Crate and Barrel told us that...
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1 comment
I have the same problem with our folio chairs in Oyster. They were purchased in NC also around 7 years ago.
We seldom use them but there are cracked areas with black underneath in random places. Very upset since there are 8 of them and I thought they would last a long time since there is hardly wear and tear.
Featured
ID
Location
Broomfield, Colorado
Product
Crate And Barrel Chair
Reason of review
Bad quality
Crate And Barrel - Broken handblown pitcher
A couple of years ago I purchased a handblown pitcher from them. When it arrived I was a bit disappointed when it was rather ugly, not at all what it appeared like in the catalog. Alot of very small bubbles but it had some interesting details on it so I kept it. I recently took it out for the summer and I took a closed look at the details and low-and-behold much to my surprise they are decals! I washed the pitcher and when dry went to pick it up by the handle when the handle came right off! I had had another bad experience with them with a small outdoor rug that looked so faded you could hardly see the design. This beats all. I am voicing my complaint against this company!
ID
Location
Bristol, Rhode Island
Crate And Barrel - Crate & Barrel shipped different product than ordered
I bought online a wine cellar for 16 bottles at Crate & Barrel, however the product that was delivered was a 8 bottles cellar. I called them and the statement was that they were out of the required product. So, they knew it, even though they shipped to me an inferior product. They even haven't called me before shipping a different wine cellar. The solution was to return the it. It was the second and last time that I've purchased at Crate and Barrel. It is supposed that Crate & Barrel is a serious company that looks for the customer needs, unfortunately this is not the case. They were selling at their website a product that was out of stock.
ID
Location
Ann Arbor, Michigan
Loss
$200
"Free Shipping" First, I am lured by Crate and Barrels offer of "free shipping" on furniture purchases $1500 or higher only to find out just before "confirm purchase" to see this only applies to deliveries within cities where there is a store. They did knock off $100...
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2 comments
But... your review didn't have anything to do with the product itself...
you were just mad that you didn't read the fine print. Also, if they have to truck something to another city that doesn't even have a store, of course the shipping charges will be more costly.
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ID
Location
Grand Rapids, Michigan
Loss
$450
Buyer Beware: Crate and Barrel
Crate and Barrel deals in deceptive advertising. First, it advertises "free shipping" for furniture purchases $1500 or more but then, just before purchase you find out that is not true. It only applies to addresses within a city with a store. Then, today, their Memorial Day sale, I get an email advertising "15% off EVERYTHING" only to find out last minute it does not apply to sale merchandise. Gets what? Many items are "on sale" I put this store in the category of Pottery Barn. How is it that many retailers can offer good prices AND free shipping? Here's the breakdown: If Crate and Barrel honored its advertising my Alfesco Dining set would have cost $1527.46 with tax but because of the reneging, the set now costs $2008.70. That's a $481.24 difference, about 25% more. That is my definition of deceptive advertising.
ID
Location
Grand Rapids, Michigan
Loss
$481
Crate And Barrel - Folio chairs disintigrating leather almost melting horrible
We purchased 6 oyster Folio chairs about 6 years ago and loved them until about 1.5 years ago when we noticed that the leather started to wear away revealing the black under color or what ever it is underneath. These have been very gently used by two people. I've used only gentle soap and water as directed to clean them. I now have to replace all six chairs as they look ebarrisingly horrible. I went to Crate and Barrel and they claimed they've never heard of this happening and it must be my fault. I am very disappointed because I've always thought that C&B was a reputable company but unfortunately I will not be purchasing furniture from there again. I really wish C&B would come to te plate on this.
3 comments
ID
Location
Silver Spring, Maryland
Loss
$1600
We purchased two Cameron sofas from Crate and Barrel. After only four years later and we need to replace both of them. They were made in America and came from a reputable manufacturer (Lee). The micro suede material has stretched and sagged – first on the seat cushion...
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ID
Location
Redmond, Washington
I never thought Crate and Barrel could have quality control this low and customer service that's less than exemplary, but that's exactly what I got. So having been pleased with Crate and Barrel housewares (mostly glasses, dishes, kitchen items) for many years, and...
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1 comment
C&B has two lines of furniture. Pretty sure the assembled anything
Would be the lower line. Ikea would be a better suit. I have a solid
Wood table and book case from C & Band they are beautiful and worth
Every penny. They aren't from China either.
ID
Location
New York, New York
After 4-5 years Crate and Barrel chairs develop huge cracks down the back of the chair in the leather. The cracks are white, so they are terrible looking.When contacted, their customer service decided they would givee us half the total cost toward ordering new chairs....
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9 comments
There has to hundreds if not more with same problem. Why not sue??? Restocking fee for defective merchandise is WRONG.
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ID
Location
Batavia, New York
Product
Crate And Barrel Chair
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I have had the exact same thing happen to me, so either other people haven't bothered to complain or they're not telling you the truth.
I purchased 4 folio chairs in oyster for my kitchen awhile back and within 2 years they all showed the black underneath this light color leather.
They look bad but the price went up, and I can't afford new ones (which I probably wouldn't buy anyway, since the quality isn't worth the price). Best to shop elsewhere.
I don't know of any store that would take anything back after
SIX years.... Seriously????
Maybe, but for the prices they charge the could stand by it or offer some kind of rebate … it's just bad business to turn your back on someone who spent that much money on poorly-made kitchen chairs.