Crate and Barrel
Reviews and Complaints

I ordered four brass lanterns on June 9 . Have yet to receive a delivery as of June 16 . Not “ back ordered “ or so I’m told . Ordered from three other companies on the same day and received their products already. When I called customer no service they supposedly called the warehouse and stated they were shipped . No product yet . If they arrive broken it will be another no customer service nightmare . If you expect prompt delivery ( of course they charge for this which I paid ) expect to be disappointed. They state shipping in 3-5 business days . Nope . Not true . DO NOT ORDER FROM THIS COMPANY . I have spoken to customer no service and sent emails but to no avail . Do not understand how this company is even in business . Rather snobby and high end pricing considering how many hoops you jump through. Totally expecting an inferior product and probably broken upon arrival. Will be easier to deal with my credit card company .

I puchased 2600.00 worth of leather chairs from Manhasset, NY a week ago and was told they would call when chairs arrived. They would arrive in pairs. I never got a phone call. I called a week later and was told 2 chairs were in. I picked up the 2 chairs and was told there was 4 and that,i had already picked up 2 of them, which I didn't. After a long explanation. I got the 4 chairs. Then was told the final 2 would be there this week. I called the next day to mak sure and was told they r on back order till begining of April. This is unacceptable. Really bad communication,and poor customer service. Not sure if i will buy anything more from this store.

I placed a substantial order ($250) on a wedding registry to be delivered to my home. The order included 2 glass wine carafes, wine glasses, martini glasses and craft beer glasses among other items. All of the glass items were simply wrapped in the white foam sheeting or bubble wrap--no boxes! When I called customer service, I was told that when I ordered I had the option of purchasing boxes at $5.50 each! With the amount of items I had, the additional cost would have been another $27.50! I didn't need perfect gift boxes--cardboard boxes for free would have been fine and I really can't believe a company of this magnitude would ship glassware individually and unboxed when so many were ordered. I will never shop nor purchase for another wedding registry at Crate and Barrel again. This is very poor customer service.

3/17, Three chairs were deliver & one was not leveled & rocky. I informed the delivery guy & he immediately said it was my floor. I did not appreciate the remark & told him to check out the chair. He agreed & said someone would bring me another chair. Since he lie during the delivery, I did not believe he reported the issue so I called the store. As I thought, they were not aware of my disappointment & said I would get a new chair, but they could not promise me a time. Here it is that I took the entire day off for this delivery & now they are telling me I have to do it again. Unacceptable! I informed them that I have a job & plans during the evening of 3/24. This is clearly not my fault or problem that they have to come back so why am I inconvenienced. This is a Crate and Barrel problem . . . 1). The delivery guy was not trusting & rude. 2). The store provide faulty merchandise which should be replaced. 3). No one can tell me when I will receive what I paid for a month ago. 4). Crate & Barrel should provide better service with the prices they charge and I should receive a discount for being inconvenienced.