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Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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2.8
#844593

Crate and Barrel "Service" is Beyond Poor

For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad to get to the "right" place, then waiting on hold for several minutes, and and each time having to re-explain my situation. Now, today, I got a call back from someone with a name, who left me a message to call her back. Guess what ... that's right, she did not provide her extension, so I have just now called for the 5th time, only to repeat the whole process over again. This company needs to get its act together ... seriously!
2.0
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
I didn't like
  • Horrible customer service
  • Regret decision
  • Affect on my time
#829190
Show
We have the same problem with our chocolate brown folio chairs after 5 years. Our story is similar to yours. We were actually told by one assistant manager that the problem is recurring and that the manufacturer has remedied the issue. The result is different...
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Anonymous
J-bryan

We purchased eight blackfolio chairs. Same cracking and gummy surface as others are reporting. Disappointing indeed.

Anonymous
K Whitefort

We had the same experience! Our chocolate brown so-called leather FOLIO chairs from Crate and Barrel started disintegrating after a few years -- at first we thought it looked ...

Brooks, Kentucky
#820897
Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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Anonymous
Anonymous

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defe...

Anonymous
Matthew

Experienced the same with our "leather" Pullman-style chairs purchased from Crate and Barrel in 2008 or so. Complete waste of money.

1.0
Mauston, Wisconsin
#806718

Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn

I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money
Warranty
I didn't like
  • Affect on my time
  • Long delays
  • Horrible customer service
#747412
Show
Crate and Barrel is the worst company I have ever dealt with. I ordered a bed and was told 6 to 8 weeks for delivery. It has been 17 weeks and was suppose to be delivered today. Nope. Bed didn't make it on delivery truck. Something I only learned by being on hold and...
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1.0
#718899

Crate And Barrel Online Order Review

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No apologies nobody cares used to be good company no longer do not shop there
1.0
Details
Customer service
Delivery Service
Diversity of Products or Services
#703988
Show
Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...
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Anonymous
Anonymous

Resolved

Anonymous
Anonymous

I am going through similar experience. They were transparent though about the renovations they are doing on their shipping dept... but still, it shouldn't be taking THIS long...

1.5
#688606
Crate And Barrel - Lounge Sofa Review from Bellflower, California
Crate And Barrel - Lounge Sofa Review from Bellflower, California
The Crate and Barrel Lounge Sofa is of poor quality. I am shocked at how cheaply made this sofa was. They won't admit that having super sharp feathers poking and leaking out of the cushion is not acceptable. The inner lining is made of cheap paper-like fabric. Even...
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Anonymous
Anonymous

You go gurl....and while you are at it ask your designer for the discount she got for ordering the sofa back as well....I am guessing she got at least 15-20% off....

1.3
#679497
Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed. Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout...
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1.5
Agoura, California
I liked
  • Sofa in store
I didn't like
  • Long delays
  • Incorrect information
  • Horrible customer service
#646447