Crate And Barrel Reviews and Complaints
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2
ISSUES RESOLVED
64
TOTAL REVIEWS
$24.4K
CLAIMED LOSSES
$1.3K
AVG LOSS
16.5K
PAGE VIEWS
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Ask a Question About Crate And Barrel
Cons
- Horrible customer service
- Long delays
- Affect on my time
Pros
- Sofa in store
- Sofa before it frayed
- Products
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0 comments
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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Author
PissedConsumer844593
Location
Iselin, New Jersey
Reason of review
Not as described/ advertised
0 comments
Crate and Barrel "Service" is Beyond Poor
For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad to get to the "right" place, then waiting on hold for several minutes, and and each time having to re-explain my situation. Now, today, I got a call back from someone with a name, who left me a message to call her back. Guess what ... that's right, she did not provide her extension, so I have just now called for the 5th time, only to repeat the whole process over again. This company needs to get its act together ... seriously!
Author
PissedConsumer829190
Location
Forest Park, Illinois
Cons
- Long delays
- Horrible customer service
- Regret decision
Reason of review
Poor customer service
4 comments
We have the same problem with our chocolate brown folio chairs after 5 years. Our story is similar to yours. We were actually told by one assistant manager that the problem is recurring and that the manufacturer has remedied the issue. The result is different...
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Author
PissedConsumer820897
Location
Brooks, Kentucky
Product
Reason of review
Bad quality
3 comments
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defe...
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Author
PissedConsumer806718
Location
Mauston, Wisconsin
Product
Reason of review
Damaged or defective
0 comments
Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn
I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
Author
PissedConsumer747412
Location
Birmingham, Michigan
Cons
- Incorrect information
- Regret decision
- Long delays
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction
Tags
0 comments
Crate and Barrel is the worst company I have ever dealt with. I ordered a bed and was told 6 to 8 weeks for delivery. It has been 17 weeks and was suppose to be delivered today. Nope. Bed didn't make it on delivery truck. Something I only learned by being on hold and...
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Author
PissedConsumer718899
Location
Portland, Oregon
Reason of review
Problem with delivery
Loss
$2500
0 comments
Crate And Barrel Online Order Review
Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No apologies nobody cares used to be good company no longer do not shop there
Author
Chris16
Location
Tucson, Arizona
Reason of review
Problem with delivery
2 comments
Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...
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Resolved
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Author
tT9445666
Location
Park Ridge, Illinois
Reason of review
Problem with delivery
1 comment
The Crate and Barrel Lounge Sofa is of poor quality. I am shocked at how cheaply made this sofa was. They won't admit that having super sharp feathers poking and leaking out of the cushion is not acceptable. The inner lining is made of cheap paper-like fabric. Even...
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You go gurl....and while you are at it ask your designer for the discount she got for ordering the sofa back as well....I am guessing she got at least 15-20% off....
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Author
eks999
Location
Bellflower, California
Reason of review
Bad quality
0 comments
Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed. Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout...
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Author
trishburr
Location
Agoura, California
Pros
- Sofa in store
Cons
- Regret decision
- Affect on my time
- Long delays
Reason of review
Problem with delivery
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We purchased eight blackfolio chairs. Same cracking and gummy surface as others are reporting. Disappointing indeed.