filters
Latest review first
  • Latest review first
  • Most helpful reviews first
State:
Show
City:
Show
Product:
Show

We have the same problem with our chocolate brown folio chairs after 5 years. Our story is similar to yours. We were actually told by one assistant manager that the problem is recurring and that the manufacturer has remedied the issue. The result is different...
Read more
Anonymous
J-bryan

We purchased eight blackfolio chairs. Same cracking and gummy surface as others are reporting. Disappointing indeed.

Anonymous
K Whitefort

We had the same experience! Our chocolate brown so-called leather FOLIO chairs from Crate and Barrel started disintegrating after a few years -- at first we thought it looked ...

Comment 4 comments
Helpful? 0 0
Report
Brooks, Kentucky
Product
Crate And Barrel Chair
#820897
Reply to reviews

Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
Read more
Anonymous
Anonymous

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defe...

Anonymous
Matthew

Experienced the same with our "leather" Pullman-style chairs purchased from Crate and Barrel in 2008 or so. Complete waste of money.

Comment 3 comments
Helpful? 3 0
Report
1.0
Mauston, Wisconsin
Product
Crate And Barrel Chair
#806718
Reply to reviews

Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn

I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
Comment
Helpful? 1 0
Report
1.0
Details
Exchange, Refund and Cancellation Policy
Product or Service Quality
Style and Design
Value for money
Warranty
Birmingham, Michigan
I didn't like
  • Incorrect information
  • Long delays
  • Horrible customer service
#747412
Reply to reviews

Crate and Barrel is the worst company I have ever dealt with. I ordered a bed and was told 6 to 8 weeks for delivery. It has been 17 weeks and was suppose to be delivered today. Nope. Bed didn't make it on delivery truck. Something I only learned by being on hold and...
Read more
Comment
Helpful? 3 0
Report
1.0
Portland, Oregon
#718899
Reply to reviews

Crate And Barrel Online Order Review

Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No apologies nobody cares used to be good company no longer do not shop there
Comment
Helpful? 0 0
Report
1.0
Details
Customer service
Delivery Service
Diversity of Products or Services
Tucson, Arizona
#703988
Reply to reviews

Crate and Barrel Willow Sofa, ordered 6.21.15. Told 6-8 week delivery. Week 5 I called asking about status of shipment. Was told no issues with fabric notated. Week 6 recieved phone call asking me to complete the purchase and schedule a delivery date. I asked if the...
Read more
Anonymous
Anonymous

Resolved

Anonymous
Anonymous

I am going through similar experience. They were transparent though about the renovations they are doing on their shipping dept... but still, it shouldn't be taking THIS long...

Comment 2 comments
Helpful? 1 0
Report
1.5
Park Ridge, Illinois
#688606
Reply to reviews

Crate And Barrel - Lounge Sofa Review from Bellflower, California
Crate And Barrel - Lounge Sofa Review from Bellflower, California
The Crate and Barrel Lounge Sofa is of poor quality. I am shocked at how cheaply made this sofa was. They won't admit that having super sharp feathers poking and leaking out of the cushion is not acceptable. The inner lining is made of cheap paper-like fabric. Even...
Read more
Anonymous
Anonymous

You go gurl....and while you are at it ask your designer for the discount she got for ordering the sofa back as well....I am guessing she got at least 15-20% off....

Comment 1 comment
Helpful? 3 0
Report
1.3
Bellflower, California
#679497
Reply to reviews

Ordered sofa that was in stock and loveseat on special order. Still don't have sofa after 7 weeks and special order delayed. Delivery was even scheduled last weekend, stayed home, but sofa not on truck and told it would be 2 more weeks!!! Customer service throughout...
Read more
Comment
Helpful? 5 0
Report
1.5
Agoura, California
I liked
  • Sofa in store
I didn't like
  • Regret decision
  • Horrible customer service
  • Long delays
#646447
Reply to reviews

Crate And Barrel - Crate & Barrel Sofa: Brand new, frayed, 6 mo to resolution: no help
Bought a Crate & Barrel sofa in May 2014. It didn't arrive until July 2014. Got all the extra fabric protections etc. Put it in a minimally used room. Noticed in the fall that due to metal tabs on the corner, the edges frayed. The earliest record I have of a...
Read more
Comment
Helpful? 2 0
Report
1.0
Sioux City, Iowa
I liked
  • Sofa before it frayed
#630899
Reply to reviews

Folio chairs are defective and bow they want me to pay another 415.00 just to replace the defective model.. Horrible customer service. And they say they stand by their products quality.
Read more
unhappycbcustomer
unhappycbcustomer

same here.great design.misrepresentation of quality.false advertising.i think Big lot chairs would better than these.I believe crate and barrel just doesnt believe it's custom...

Comment 1 comment
Helpful? 0 0
Report
Citrus Heights, California
#621484
Reply to reviews