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Crate And Barrel - Dismal Customer Service

1.5
Details
Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion. It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved. I cannot understand how a company like this can think they can get by with such poor lack of service. Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.
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Review
#879236 Review #879236 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send replacement part or Planter stand as promised
Tags
  • Delays
  • Terrible Response Time
1.5
Details
First of all, the store is truly overpriced for subpar quality items. Secondly, the "gourmet" section of the store was a disaster with no rhyme or reason to the way it was laid out and poorly stocked. Thirdly, I over heard outright racist comments, sexist remarks and...
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1 comment
Anonymous
#1399745

Horrendous delivery. Fed Ex delivered my box & then brought it back in a few days.

Insane. Fed Ex also did not take my returns outside my front door. Now the items I want are out of stock. I give up!!!!

Blaming Fed Ex & unhelpful staff.

A few were very nice. Most are bored & witchy

Review
#851593 Review #851593 is a subjective opinion of poster.
Reason of review
Poor customer service
4.3
Details
I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two years. The description was the same as those I purchased in the Bridgewater NJ store, so I purchased them online. Unfortunately, when they arrived there...
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Review
#847711 Review #847711 is a subjective opinion of poster.
Reason of review
Good customer service
2.8
Details
Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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Review
#844593 Review #844593 is a subjective opinion of poster.
Reason of review
Not as described/ advertised

Crate and Barrel "Service" is Beyond Poor

2.0
Details
For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad to get to the "right" place, then waiting on hold for several minutes, and and each time having to re-explain my situation. Now, today, I got a call back from someone with a name, who left me a message to call her back. Guess what ... that's right, she did not provide her extension, so I have just now called for the 5th time, only to repeat the whole process over again. This company needs to get its act together ... seriously!
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Review
#829190 Review #829190 is a subjective opinion of poster.
Cons
  • Affect on my time
  • Long delays
  • Regret decision
Reason of review
Poor customer service
We have the same problem with our chocolate brown folio chairs after 5 years. Our story is similar to yours. We were actually told by one assistant manager that the problem is recurring and that the manufacturer has remedied the issue. The result is different...
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4 comments
Anonymous
#1501603

We purchased eight blackfolio chairs. Same cracking and gummy surface as others are reporting. Disappointing indeed.

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Review
#820897 Review #820897 is a subjective opinion of poster.
Reason of review
Bad quality
1.0
Details
Defective Chairs Sold at Crate and Barrel
Defective Chairs Sold at Crate and Barrel
This review is placed here because Crate and Barrel would not allow my honest review to be on their site because it "mentioned customer service issues" which is ironic, to say the least. Purchased a pair of Sonata chairs and within 12 months of purchase, we started to...
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3 comments
Anonymous
#1619738

Yeah we have problems with a set of 4 dining chairs from crate and barrel as well ,on 2 of the chairs the metal on the back snapped in the same place which means they are defective

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Review
#806718 Review #806718 is a subjective opinion of poster.
Reason of review
Damaged or defective

Crate And Barrel in Birmingham, Michigan - Poor service - wish I had ordered from Pottery Barn

1.0
Details
I ordered a couch in early September, and was told that it would be delivered by the end of October. It is now mid-December and I am being told there is a fabric issue. The updated delivery date is sometime in January now. I really regret buying anything from this company. There is absolutely no attempt to address the inconvenience or apologize for the complete lack of communication and accountability. Stay away from this company, and go with Pottery Barn.
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Review
#747412 Review #747412 is a subjective opinion of poster.
Cons
  • Affect on my time
  • Horrible customer service
  • Regret decision
Reason of review
Poor customer service
Loss
$800
Preferred solution
Price reduction
Tags
  • Delays
1.0
Details
Crate and Barrel is the worst company I have ever dealt with. I ordered a bed and was told 6 to 8 weeks for delivery. It has been 17 weeks and was suppose to be delivered today. Nope. Bed didn't make it on delivery truck. Something I only learned by being on hold and...
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Review
#718899 Review #718899 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$2500

Crate And Barrel Online Order Review

1.0
Details
Horrible service waited after paid in full over $1000 in May now late September still do not have delivery! No apologies nobody cares used to be good company no longer do not shop there
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Review
#703988 Review #703988 is a subjective opinion of poster.
Reason of review
Problem with delivery