
Crate And Barrel
Reviews and Complaints
Crate And Barrel Reviews
Update on Oct 2016 post about crate and barrel Folio chairs
Hello fellow consumers, Took the 6 chairs and 5 barstools into San Diego store on May 25, 2016. They gave me store credit 329$ for each barstool, 69.97$ for each chair for a total of 2224$ store credit.
I'm somewhat satisfied but wanted even exchange due to false advertising and poor customer service. Preferred to bring my business elsewhere but no choice. I will use the store credit to purchase their REAL leather folio barstools. The store sale person told me this wont happen again because it's REAL leather this time.
What a joke, they knew they were wrong. I'm out 6 dining chairs because the store credit only covers the barstools. So I'm still out close to 1800$. After I spend the store credit, I'm not going back.
Unless these barstools start breaking down.
Good luck! Remain persistent.
Same situation for 6 chairs with little use. I was offered 30% credit to return the chairs which is NOT acceptable.
The backs are still looking ok for now so I am trying to come up with a solution for the seats. I found a kiwi green fabric that is an exact color match of the folio chairs. Wish me luck.
I waited two years to buy those green kiwi chairs. What is their explanation for this happening?
- Product design salespeople at store
- Store misrepresented chairs as real leather but they are bonded
Short Review on February 09, 2017
Crate and Barrel - BEWARE!
- Jessica
- Delivery
- Assistance
- Associates
So far the new folio top grain barstools are holding up. But we aren't using them much because I'm afraid of sudden deteriorating leather.530$ a piece , we have 5 and no one really sits on them.We use our vintage dining chairs that were 40$ a piece which are still in...
Same here. 6 Folio chairs have bonded leather that has decompensated with very little use.
Do not buy these! I cannot even resell them and when I reached out to C&B they suggested this was due to poor care on my part.
These chairs are advertised as top grain leather..NOT bonded leather. Buyer beware..
i concur, worst chairs ever.
we have 6 dining chairs and 5 barstools.
cant even give them away.
the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart.
Leather restorer wont take my $, not worth it he said.
He thought the chairs were from some cheap furniture place. Not even sure they are leather - some type of low grade bonded leather maybe.
Crate and Barrel says due to wear and tear...(if i wear sandpaper as pants).
They offer us nothing online, told me to ask the local store. I think I will drop off a few chairs in their showroom....
BE AWARE - Order Delivery and Unsafe Credit Collection Procedures
- Regret decision
- Horrible customer service
- Incorrect information
TIRED OF HOLDING - HORRIBLE SERVICE
- Products
Dismal Customer Service
- Horrible customer service
- Affect on my time
- Regret decision
Horrendous delivery. Fed Ex delivered my box & then brought it back in a few days.
Insane. Fed Ex also did not take my returns outside my front door. Now the items I want are out of stock. I give up!!!!
Blaming Fed Ex & unhelpful staff.
A few were very nice. Most are bored & witchy
Crate And Barrel Customer Care Review from Iselin, New Jersey
Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
Crate and Barrel "Service" is Beyond Poor
- Long delays
- Regret decision
- Horrible customer service
We purchased eight blackfolio chairs. Same cracking and gummy surface as others are reporting. Disappointing indeed.
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The earlier folio chairs were defective. They were bonded leather.
Eventually they breakdown.
I got partial credit then bought their new Folio chairs which are full ingrained leather. More expensive obviously but a good deal none the less