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Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
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1.3
I liked
  • Jessica
I didn't like
  • Quality
  • Associates
  • Delivery
#955178
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Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
i concur, worst chairs ever. we have 6 dining chairs and 5 barstools. cant even give them away. the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart. Leather restorer wont take my $, not worth...
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ThirstyWildebeest977
ThirstyWildebeest977

I purchased 4 folio chairs in 2009, used in the dining area in an adult only apt. One of the chairs, rarely used in the corner is fine. The others are peeling. I got a few cus...

Anonymous
Anonymous

I have the same problem whit my chairs! I have try to fix them with a professional and no one has been able to fix them due to the complexity of the design. The damage level o...

1.8
#930547
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We too purchased the original generation of Folio dining chairs and bar stools. All of these real leather, not bonded leather seats, are cracking, peeling and generally unsightly. We invested in what we believed to be quality furniture with a substantial life span and...
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unhappycbcustomer
unhappycbcustomer

i concur, worst chairs ever.we have 6 dining chairs and 5 barstools.cant even give them away.the "leather" is peeling, cracking. They sat untouched for 2 years and we started ...

#928474
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My wife and I ordered this sofa from the Lenox Mall Atlanta store and recently discovered that the order is going to be delivered late. I want to emphasize that WE discovered the lateness when WE called to check as we had not heard anything for over four weeks! We...
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1.0
I didn't like
  • Long delays
  • Incorrect information
  • Affect on my time
#881615
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Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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3.0
I liked
  • Products
#880540
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Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion. It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I...
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1.5
I didn't like
  • Horrible customer service
  • Affect on my time
  • Long delays
#879236
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First of all, the store is truly overpriced for subpar quality items. Secondly, the "gourmet" section of the store was a disaster with no rhyme or reason to the way it was laid out and poorly stocked. Thirdly, I over heard outright racist comments, sexist remarks and...
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Anonymous
Arianna

Horrendous delivery. Fed Ex delivered my box & then brought it back in a few days. Insane. Fed Ex also did not take my returns outside my front door. Now the items I want are ...

1.5
#851593
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I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two years. The description was the same as those I purchased in the Bridgewater NJ store, so I purchased them online. Unfortunately, when they arrived there...
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4.3
#847711
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Crate And Barrel Sonata Dining Chair Review from Iselin, New Jersey
I purchased a set with Sonata chairs two years ago. We had a bench, but it wasn't comfortable, so we decided to order two more sonata chairs. The website gave the exact same description and picture of the chairs, so we purchased two more chairs. When we received them...
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2.8
#844593
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For a company that charges so much for "just average" products that have more "it" worth than quality value, you would think they could provide better customer service. I have had to call about the same order 4 times, each time pressing buttons on my telephone keypad...
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2.0
I didn't like
  • Long delays
  • Affect on my time
  • Horrible customer service
#829190
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