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2.6
Details
wow. i have had same problem with my set of six red folio chairs and they are so unsightly now it is an embarrassment to use them. i bought maybe 6 years ago. they started to develop some tiny black spots showing through the red "leather" after 2-3 years. i thought it...
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Author
Location
Chicago, Illinois
Pros
  • Product design salespeople at store
Cons
  • Store misrepresented chairs as real leather but they are bonded
Reason of review
Bad quality
Loss
$1400
Preferred solution
store credit in the full amount i originally paid for these fake leather chairs
Review #1034466 is a subjective opinion of poster.
0 comments

Short Review on February 09, 2017

1.0
Details
Dear sir /mam My self rakesh I was working with your vendor Monsoon impex pvt Ltd. Gurgaon India. But on 21th Jan 2017 they put me out from company and not give me my all dues. I requested you please help me for clearing my dues. They are not good person. And not following the rule of government. With Regards Rakesh Kumar
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Author
Reason of review
Problems with payment
Review #1005196 is a subjective opinion of poster.
0 comments
1.3
Details
Crate and Barrel severely botched the delivery of a large quantity of furniture I ordered. Items were broken, splintered, parts did not fit together, delivery personnel could not rectify issues, and Crate and Barrel associates and managers were unable to assist me. I...
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Author
Location
Naperville, Illinois
Pros
  • Jessica
Cons
  • Quality
  • Management
  • Associates
Reason of review
Damaged or defective
Loss
$3150
Preferred solution
Full refund
Review #955178 is a subjective opinion of poster.
6 comments
1.8
Details
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
Crate And Barrel - Crate & Barrel Folio dining chairs - abysmal
i concur, worst chairs ever. we have 6 dining chairs and 5 barstools. cant even give them away. the "leather" is peeling, cracking. They sat untouched for 2 years and we started using them 3 years ago and they just fell apart. Leather restorer wont take my $, not worth...
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ThirstyWildebeest977
#1585181

I purchased 4 folio chairs in 2009, used in the dining area in an adult only apt. One of the chairs, rarely used in the corner is fine. The others are peeling. I got a few cus...

Author
Reason of review
Bad quality
Review #930547 is a subjective opinion of poster.
1 comment
We too purchased the original generation of Folio dining chairs and bar stools. All of these real leather, not bonded leather seats, are cracking, peeling and generally unsightly. We invested in what we believed to be quality furniture with a substantial life span and...
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unhappycbcustomer
#1222190

i concur, worst chairs ever.we have 6 dining chairs and 5 barstools.cant even give them away.the "leather" is peeling, cracking. They sat untouched for 2 years and we started ...

Author
Location
Westwood, New Jersey
Reason of review
Bad quality
Review #928474 is a subjective opinion of poster.
0 comments
1.0
Details
My wife and I ordered this sofa from the Lenox Mall Atlanta store and recently discovered that the order is going to be delivered late. I want to emphasize that WE discovered the lateness when WE called to check as we had not heard anything for over four weeks! We...
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Author
Location
Little Ferry, New Jersey
Cons
  • Regret decision
  • Incorrect information
  • Horrible customer service
Reason of review
Poor customer service
Review #881615 is a subjective opinion of poster.
0 comments
3.0
Details
Crate and Barrel seems to have to clue that their customers might work for a living and have better things to do than spend their lives waiting and talking to customer service representatives. I have placed a number of orders with Crate and Barrel and with every order...
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Author
Location
Wilmette, Illinois
Pros
  • Products
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Tags
Review #880540 is a subjective opinion of poster.
0 comments

Crate And Barrel - Dismal Customer Service

1.5
Details
Crate And Barrel - Dismal Customer Service
Crate And Barrel - Dismal Customer Service
Simply was trying to have a part replaced for a planter that's finish was incredibly non durable and scraped off with the slightest abrasion. It took weeks to get replies and kept getting runaround they would help resolve. Send pictures here, send pictures there, and I did. Finally I had to give up because it should not take over month and 1/2 to still be waiting for replies and how this might get resolved. I cannot understand how a company like this can think they can get by with such poor lack of service. Now that I see their abysmal customer service along with the lack of quality in their products, I would never want to do business with them again.
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Author
Cons
  • Horrible customer service
  • Long delays
  • Regret decision
Reason of review
Poor customer service
Loss
$80
Preferred solution
Send replacement part or Planter stand as promised
Tags
Review #879236 is a subjective opinion of poster.
1 comment
1.5
Details
First of all, the store is truly overpriced for subpar quality items. Secondly, the "gourmet" section of the store was a disaster with no rhyme or reason to the way it was laid out and poorly stocked. Thirdly, I over heard outright racist comments, sexist remarks and...
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Anonymous
#1399745

Horrendous delivery. Fed Ex delivered my box & then brought it back in a few days. Insane. Fed Ex also did not take my returns outside my front door. Now the items I want are ...

Author
Location
Beachwood, Ohio
Reason of review
Poor customer service
Review #851593 is a subjective opinion of poster.
0 comments
4.3
Details
I WAS pissed off. I posted a response to someone having a problem with CB. I ordered two additional chairs after two years. The description was the same as those I purchased in the Bridgewater NJ store, so I purchased them online. Unfortunately, when they arrived there...
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Author
Location
Iselin, New Jersey
Reason of review
Good customer service
Review #847711 is a subjective opinion of poster.